Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi,
Today, I got the following SMS appearing to come from 'Premium':
Nå er det siste sjanse
Få Spotify Premium i 6 måneder for kun 10 kroner
Kom i gang her - <URL removed>
Avmeld: send X til +4759444916
It's in Norwegian, and in short, it says, "Now it's the last chance -Get Spotify Premium for 6 months for only NOK 10 -Get started here - <the bit.ly link>
Unsubscribe: Send X to <not a typical Norwegian mobile number>
The link leads to an obvious fake page asking for the Spotify credentials.
Anyone else receiving it?
Solved! Go to Solution.
This message is NOT from Spotify or related partners.
This message is fake. Thanks for reporting it. This has been passed on to be looked into.
Hey @rolnor
Thanks for reporting this. I have forwarded this on to be looked into and I will let you know if it's real or fake.
Hey @rolnor
The team I am reporting this to would like a screenshot of the text uploaded in a reply to this post if possible.
I also in Norway got this sms message yesterday
Attached sms picture
This message is NOT from Spotify or related partners.
This message is fake. Thanks for reporting it. This has been passed on to be looked into.
I followed the link on an Android device to see what it looked like, knowing well that it was a fake thing.
First, the address in the address bar wasn't even remotely related to Spotify's domain. There was a 2-minute counter that started, urging me to answer a short "survey" asking generic things about your Spotify usage habits, and I got a 92% "score", allowing me to go further! Fantastic!
Typical. Create a sense of hurry, giving the victims little time to think about their actions. Not impressed.
At this point, there was a form asking for personal info like full name, address and phone number. At this point I stopped and closed the Web browser tabs.
Nice try, morons...
I just recieved the same SMS, 2 min ago. Exact same one! Maybe Spotify should annonce that there is a storm of FAKE Spotify Premium offers going around, on their website. So that all users get aware. Has anyone tried to Avmeld: Send X til +4759444915? Seeing that they are sending SMS's from this number: 7736486..
Im not sure I dare, seeing that loads of people have had their telephone stripped of details and costs have magically appeared on their invoices..
Their website is: http://www.premiumsecurity.co.za/index.php?nav=contact seems to be South African..
I have also get this SMS, today 28.2.17. 😞
I got one today. Slightly different.
I have gett this sms to and i live in sweden.
I have gett this messages almost every 3:day and its getting little bit anoyed
I have the same problem.
They are texting me now and then about my premeum account and that my account has expired.
I´ve also got a sms like that. It was yesterday. This is a screenshot from my phone.
Best regards,
Nathalie
Same sms for me. Swedish number. Inform all Spotify users is the right thing to do. How do they know i have a trial 3 mounth premium on Spotify? Are you hacked? Have they hacked all Spotify account? Im scared.
Ar det nagot ni kannsvid?
Fick detta sms idag!
Now even in Sweden. I have got an sms
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…