SPOTIFY HELP WOULD BE NICE

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SPOTIFY HELP WOULD BE NICE

riggerk5
Regular

 

SPOTIFY is a great music provider, In my opinion the best one out there. 

As far as customer service...... I would compare it to giving myself a root canal with no freezing using a pocket knife.........

Some of the community seems to know things reading other posts, but it sure is painful trying to get supposedly simple things done. 

 Is there any way to get actual answers or help? It seems like a lot of opinions but no definite answers???

Premium family update, DO I even bother?  Will it shut my acct down or those of my family if I don't? 

All I want to do is put in an address and confirm it so the family can do there thing on premium family.  This has become a real P.I.T.A.

 

 

11 Replies

Re: SPOTIFY HELP WOULD BE NICE

Rock Star 2
Rock Star 2

Hey, @riggerk5 
Welcome to Spotify Community and thanks for reaching out here!

The new Family Plan is being released gradually for all existing families in Spotify. You'll receive an email when your family is available to be updated. You'll need to confirm your address to check if the members address matches with the main account address. The new Premium for Family (PFF) will be applied automatically, so you cannot choose between do or don't. However, that doesn't change your experience for the worst and doesn't change the PFF price either. 

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 2
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: SPOTIFY HELP WOULD BE NICE

riggerk5
Regular

I have recieved the email, I don't have an adress in my account. I try to put it in and it won't accept it, I was told to use nearest one and it it will not accept that one either. At this point I am not sure what to do anymore. 

Re: SPOTIFY HELP WOULD BE NICE

riggerk5
Regular

Also if I use the one that is supplied / pops up while trying to input address it will not accept that one either.

Re: SPOTIFY HELP WOULD BE NICE

Rock Star 2
Rock Star 2

Hey again, @riggerk5 

Sorry for the delay...

Could you take a look at this article and double-check the FAQ there? Try to follow those tips and let me know if something works for you. If it doesn't work, I'll search for another alternative to try to solve your issue. 

 

Kind Regards, 

hezorg

hezorgRock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: SPOTIFY HELP WOULD BE NICE

riggerk5
Regular

Here is the screen shot. I have yet to add address, but it will not accept my address. When I enter in the address one pops up / supplied so I try it and same thing. 

 

[snip - Community Moderator edit]

Re: SPOTIFY HELP WOULD BE NICE

Rock Star 2
Rock Star 2

Hey again, @riggerk5 

I know it sounds simple and often overlooked, but could you try to do it using another device? Or try to do it after cleaning caches and cookies up and through the incognito mode? Check those tips and let me know if it works...

 

Best Regards, 

hezorg

hezorgRock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: SPOTIFY HELP WOULD BE NICE

riggerk5
Regular

Ok, so I can't seem to find my account on mobile device. cleaned cache, no luck. I even went as far as finding my place on google maps, copied that info and pasted that into the address bar, It still will not accept it. I am at a complete loss as what do now. 

Re: SPOTIFY HELP WOULD BE NICE

Rock Star 2
Rock Star 2

Hey again, @riggerk5 

You've sent me some screenshots about the issue you're experiencing. I really appreciate if you follow these steps below and take a screenshot again just to illustrate what is happening when you try to get the suggested address:

 1. On mobile, start entering your address.

2. You'll get a suggested address and should choose that one. 
3. Take a screenshot of what happens after you've chosen the suggested address.

 

I really appreciate your patience and help. We're really working on a solution for your case.

 

Best Regards,

hezorg

hezorgRock Star 2
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: SPOTIFY HELP WOULD BE NICE

riggerk5
Regular

 

Here are the screenshots following the steps you gave me to do, but on my laptop.  I have just done the same steps on my phone and the results are the same as these screenshots. 

 

[snip - Moderator edit]

 

Screenshot (9).png

 

[snip - Moderator edit]

 

[snip - Moderator edit]

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