Save button not working

[bellaholmes]

Plan

Premium

Country

Australia

Device

(iPhone 8 Plus, Desktop)

My Question or Issue

The save album button doesn't work on either my desktop or iphone app. if i save the tracks individually then they show up in "My Songs" but if i click Save album nothing happens. I also have issues with songs i have previously saved not showing as saved in My Songs. I only have 5300 songs saved. Help would be much appreciated

[Billy-J]

Hey @bellaholmes, I'll be happy to help.

Could you make sure you're on the latest version of Spotify? Then, could you try a clean reinstall of the Spotify app? If those steps don't help, please send me a screenshot of what you're seeing so I can take a closer look.

Let me know how this goes 🙂 

[bellaholmes]

Hi,

thanks for your reply! I've tried uninstalling and i'm still having the issue. I'll attach some screenshots of what happens when i save the tracks individually and it still says "save" up the top. and then unsaved all the tracks, i press save and none of the tracks have saved!

[Billy-J · Accepted solution]

Hey @bellaholmes.

Thanks for trying and for the screenshots.

I've taken a closer look, and this is how the new Your Library is supposed to look like. You have to save the album in its entirety for it to appear under Albums, however, the individual songs from that album will not appear under Songs.

For more info on this, I'd recommend checking out this article.

I hope this helps! Let me know if you have any more questions in the future 🙂 

[bellaholmes]

thanks for your help!

[Billy-J]

Hey @bellaholmes!

You're very welcome! If you need a hand with anything in the future, you can always start up a new thread and the community will be happy to help. 

Have a great day 🙂