[Solved] Cannot connect my account on my Tesla

[BrunoSbille]

Hi folks,

I have a Family Spotify Account.

I log in Spotify using Facebook.

Since 2 years I'm using my Spotify account in my car (Tesla)

But now I cannot connect anymore (it says login or password incorrect)

I guess as I'm using Facebook to connect to spotify I should do this to connect:

Userid: my Facebook email (the email I created my Facebook account)
Password: my Facebook password

But it doesn't work... always got that message "login or password incorrect"

I even tried to change my FB password, still the same problem.

If I use the Tesla provided account, it works. But I want to use my account, not a new one.

Thanks in advance for your help, folks !

============================================

Solved it myself by getting a device login and passeword thru my spotify account.

Weird because before I was connecting with my FB credentials,

Anyway it works

[SergioDavid]

Hey @BrunoSbille, welcome to the Community!

Good to know you were able to sort everything out.

If you ever need us again, you can reach out to us here or on Twitter/Facebook.

Have an awesome day 🙂

[Cv427]

I’m old school. My Tesla says I need premium account, my husband upgraded to premium family account and I still cannot connect. Can’t find a phone number to call either. Smh! 

[Vasil]

Hey @Cv427,

Welcome to the thread!

Could you tell us the year of make and model of your Tesla?
We'd also like to know how you connect your app to the car. Is a Spotify app installed in the car or are you using Bluetooth?
If the issue is with your installed app (looks to be so from your description):
Touch the 'Music' icon from the bottom of your Tesla display screen > hit on the 'Spotify' icon.
Make sure you're using the credentials for the account that is now a Premium Family member.

Should the same error re-appear, make sure your Tesla is connected to the internet.

Keep us posted on how things go!
We'll be on the lookout for your reply 🙂

P.S. Spotify does not offer support over the phone but you can reach out to our support folks anytime by following this link. Cheers!