Someone changed the email of my account and added a family package

[user-removed]

Hi, I cant access my account. I check my emails from a mailbox i don't check so often and noticed I have received an email on april 15th 2018 for a change of email and I wasn't the one who changed it. Plus, someone added a family package to my account and it has been charged on my credit card. I need help to stop this.

Thanks

xx

Eve

[Aimee_T]

Hi @user-removed, welcome to our Spotify Community!

We’re sorry to hear that. Check out https://support.spotify.com/article/someone-has-gained-access-to-my-account/ for what to do next.

Take care 🙂