Someone else is logging into my account and adding playlists

[albertlok88]

Hi all,

This started happening recently -- within the past 3-4 days. I randomly get disconnected while listening to my music using Spotify on my phone. I also noticed that new playlists are being added that aren't me and that I have a new "Play on this device" that is not mine. Has anyone experienced this issue, if so, what is a resolution to this? I found that my playlists have been removed recently but I recovered them and this is very annoying. 

Edit: I've also updated my FB password as well as signed out of all devices a couple days ago but the user still was able to sign on today.

Thanks,

Bert

[driveflanger]

Hi. You should change password! Before that, go to www.spotify.com and take a look at these 2 options: "sign out from all devices" and offline devices. Delete anything you dont recognize. Then change your password as soon as possible.

[Nico]

Hey @albertlok88! Welcome to the Spotify Community. ^^

Hmm, that doesn't sound quite right.

Try to do this:

1. Go to your profile page

2. Scroll down

3. Click on 'Sign Out Everywhere'

4. Change your password again through the password reset page

Let us know if that helps, thanks! ^^

Peace

[albertlok88]

Thanks for the suggestions guys!, I should of mentioned ( and I'll update my original post) that I have done logging out of all my devices, changing my fb password two or three days ago, but it seemed like the person is still able to use my account.  

[albertlok88]

Thanks for the suggestions guys!, I should of mentioned ( and I'll update my original post) that I have done logging out of all my devices, changing my facebook password two or three days ago, but it seemed like the person is still able to use my account.  

[driveflanger]

Uhm so you log in through fb. Do you use some other account to sync your passwords? Maybe that's the way they're getting in anyway. For example I use google to save all my passwords.