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Someone else is logging into my account and adding playlists

Someone else is logging into my account and adding playlists

Hi all,

 

This started happening recently -- within the past 3-4 days. I randomly get disconnected while listening to my music using Spotify on my phone. I also noticed that new playlists are being added that aren't me and that I have a new "Play on this device" that is not mine. Has anyone experienced this issue, if so, what is a resolution to this? I found that my playlists have been removed recently but I recovered them and this is very annoying. 

 

Edit: I've also updated my FB password as well as signed out of all devices a couple days ago but the user still was able to sign on today.

 

Thanks,

Bert

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5 Replies

Hi. You should change password! Before that, go to www.spotify.com and take a look at these 2 options: "sign out from all devices" and offline devices. Delete anything you dont recognize. Then change your password as soon as possible.

Hey @albertlok88! Welcome to the Spotify Community. ^^

 

Hmm, that doesn't sound quite right.

Try to do this:

1. Go to your profile page

2. Scroll down

3. Click on 'Sign Out Everywhere'

Screenshot_4 (3).png

4. Change your password again through the password reset page

Let us know if that helps, thanks! ^^

 

Peace

Thanks for the suggestions guys!, I should of mentioned ( and I'll update my original post) that I have done logging out of all my devices, changing my fb password two or three days ago, but it seemed like the person is still able to use my account.  

Thanks for the suggestions guys!, I should of mentioned ( and I'll update my original post) that I have done logging out of all my devices, changing my facebook password two or three days ago, but it seemed like the person is still able to use my account.  

Uhm so you log in through fb. Do you use some other account to sync your passwords? Maybe that's the way they're getting in anyway. For example I use google to save all my passwords.

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