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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80524 Views

9 replies

2 likes

Account
Login
  • 80524 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654234 Views

13 replies

4 likes

Account
  • 654234 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734775 Views

18 replies

29 likes

  • 734775 Views
  • 18 replies
  • 29 likes

3 months of Premium for 99 cents

I want to get the 3 months of Premium for 99 cents. I tried to buy it through the app using my iTunes account. The pop up for the offer was everywhere and I clicked on it but it wouldn't let me. I found that they were trying to charge me the normal p...

Newbie

I want to get the 3 months of Premium for 99 cents. I tried to buy it through the app using my iTunes account. The pop up for the offer was everywhere and I clicked on it but it wouldn't let me. I fo...

driveflanger

Community Legend

475 Views

1 replies

0 likes

Free
Premium
Subscription
  • 475 Views
  • 1 replies
  • 0 likes

error code 2

hi, i'm getting an error code 2 (service is temporarily unavailable), and earlier in the day i was getting an error code 4. i have internet, but its not connecting.

Newbie

hi,   i'm getting an error code 2 (service is temporarily unavailable), and earlier in the day i was getting an error code 4.   i have internet, but its not connecting.

belway71

Regular

10846 Views

16 replies

0 likes

Other
  • 10846 Views
  • 16 replies
  • 0 likes

Fake or fraudulent accounts

Where can i report people selling fraudulent accounst?https://www.facebook.com/profile.php?id=100010874044705

Newbie

Where can i report people selling fraudulent accounst? https://www.facebook.com/profile.php?id=100010874044705

231 Views

0 replies

0 likes

Account
  • 231 Views
  • 0 replies
  • 0 likes

I'm being overcharged

My bank acount says spotify charged me twice for the same thing on the same day. The help page says that it did this to pay for the next month which i did not want to pay for yet. How do i get my money back for this???

Newbie

My bank acount says spotify charged me twice for the same thing on the same day. The help page says that it did this to pay for the next month which i did not want to pay for yet. How do i get m...

155 Views

0 replies

0 likes

Account
Premium
Subscription
  • 155 Views
  • 0 replies
  • 0 likes

Solved!! Many tracks suddenly not-available

Hello there, I know thtat sometimes tracks that first were available could turn in not-avaliable because of copyrights. But now suddenly more than half of the tracks in my playlists turned into not-available (mainly soundtracks). What happened? I wou...

Regular

Hello there,   I know thtat sometimes tracks that first were available could turn in not-avaliable because of copyrights. But now suddenly more than half of the tracks in my playlists turned i...

jfkessels

Regular

972 Views

2 replies

0 likes

Premium
Unlimited
  • 972 Views
  • 2 replies
  • 0 likes

Playlists not coming up

I've had spotify for about a year now. The last couple months every time i go to my whole lists of playlists it will only get to the "d"s. Settings takes forever to get to. You see the loading circle for like 5 minutes before it actually goes to sett...

Newbie

I've had spotify for about a year now. The last couple months every time i go to my whole lists of playlists it will only get to the "d"s. Settings takes forever to get to. You see the loading circle...

245 Views

0 replies

0 likes

Free
  • 245 Views
  • 0 replies
  • 0 likes

Unlink deleted facebook account

Hi,I created a Spotify account with my Facebook account, but I deleted my FB a year ago. Now, I want to create a premium Spotify account but, for safety reasons, I want to do it with my main email account, which is the one of my deleted Facebook. So ...

Newbie

Hi, I created a Spotify account with my Facebook account, but I deleted my FB a year ago. Now, I want to create a premium Spotify account but, for safety reasons, I want to do it with my main emai...

179 Views

0 replies

0 likes

Account
Login
  • 179 Views
  • 0 replies
  • 0 likes

Didn't receive 3 months premium!

First of all, I had a 7 Days Trial Version of Premium (2015-14-12) which expires at 2015-21-12.Today I saw the "3 months 99cents" Premium sale and bought it. Now on my account only shows up that I have Premim untill 2015-21-12 which means I only have...

Casual Listener

First of all, I had a 7 Days Trial Version of Premium (2015-14-12) which expires at 2015-21-12. Today I saw the "3 months 99cents" Premium sale and bought it. Now on my account only shows up that I ...

smizzylol

Casual Listener

1431 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1431 Views
  • 1 replies
  • 0 likes

Double subscription and no premium

I've unknowingly been paying 2 lots of subscription through PayPal. I've tried emailing to get this fixed and refunded. No response and now I have 2 premium subscriptions but it won't let me use premium service.joke

Newbie

I've unknowingly been paying 2 lots of subscription through PayPal. I've tried emailing to get this fixed and refunded. No response and now I have 2 premium subscriptions but it won't let me use prem...

140 Views

0 replies

0 likes

Subscription
  • 140 Views
  • 0 replies
  • 0 likes

starred songs gone [wp7]

Many have posted re starred songs disappearing but I can't find an answer?

Newbie

Many have posted re starred songs disappearing but I can't find an answer?

129 Views

0 replies

0 likes

  • 129 Views
  • 0 replies
  • 0 likes

facebook

the first time I used spotify I signed up with my FB acoount. Now I have a new Spoti account (premoium) and I would like to connect it with Fb but i can't because the sistem tells me that there is already a Spoti account (the old one) connected with ...

Newbie

the first time I used spotify I signed up with my FB acoount. Now I have a new Spoti account (premoium) and I would like to connect it with Fb but i can't because the sistem tells me that there is al...

203 Views

0 replies

0 likes

Account
Premium
  • 203 Views
  • 0 replies
  • 0 likes

$0.99 for 3 months

I want this offer but I want to pay for it using my using iTunes money but I'm not sure how WITHOUT using a credit or gift card.

Newbie

I want this offer but I want to pay for it using my using iTunes money but I'm not sure how WITHOUT using a credit or gift card.

133 Views

0 replies

0 likes

Premium
Subscription
  • 133 Views
  • 0 replies
  • 0 likes

Subscription

I've cancelled my subscription, will I still get charged as its saying payment failed, we will try again to take payment. So do I need to set it up again even though I've cancelled it on my account

Newbie

I've cancelled my subscription, will I still get charged as its saying payment failed, we will try again to take payment. So do I need to set it up again even though I've cancelled it on my account

124 Views

0 replies

0 likes

Subscription
  • 124 Views
  • 0 replies
  • 0 likes

Solved!! No Password Recovery Email (including spam folder)

Hello Guys Unfortunately I lost my account password and was trying to recover it by email. I have full access to the email account registered in my account settings. Unfortunately, I don't receive the recovery email. I already checked my spam folder....

Casual Listener

Hello Guys   Unfortunately I lost my account password and was trying to recover it by email. I have full access to the email account registered in my account settings. Unfortunately, I don't r...

KatesHere

Community Legend

835 Views

5 replies

0 likes

Account
  • 835 Views
  • 5 replies
  • 0 likes

Won't let me sign up for premium

For the past couple days I have been trying to upgrade my account to premium and then when I get to the page to type in my payment info it just has the two options, paying by credit card or pay pal and under those two options it just has the loading ...

Newbie

For the past couple days I have been trying to upgrade my account to premium and then when I get to the page to type in my payment info it just has the two options, paying by credit card or pay pal a...

Chris3927

Newbie

355 Views

1 replies

0 likes

Premium
Subscription
  • 355 Views
  • 1 replies
  • 0 likes

Do Spotify take security seriously?

My account has been hacked and it appears that I am not the first. It also appears that there is no way to contact Spotify when this happens except online and from trawling the community it appears that users may get a response within 24 or 48 hours....

Casual Listener

My account has been hacked and it appears that I am not the first. It also appears that there is no way to contact Spotify when this happens except online and from trawling the community it appears t...

user-removed

Not applicable

249 Views

1 replies

0 likes

Security
  • 249 Views
  • 1 replies
  • 0 likes

Refund

Due to my busy schedule I now rarely use Spotify (about once a week). I forgot to cancel my subscription this month and was charged today(14dec2015) . I would like to terminate immediately. May I seek my full refund?

Newbie

Due to my busy schedule I now rarely use Spotify (about once a week). I forgot to cancel my subscription this month and was charged today(14dec2015) . I would like to terminate immediately. May I see...

KatesHere

Community Legend

159 Views

1 replies

0 likes

Account
Other
Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Expand!

Please expand Spotify supporting countries and add Albania!

Casual Listener

Please expand Spotify supporting countries and add Albania! 😊

179 Views

0 replies

0 likes

Account
Free
  • 179 Views
  • 0 replies
  • 0 likes

Can I cancel Premium and get a refund for the current period?

Hello, I guess a few months back I took a free trial for spotify primium and completely forgot about it. Today I got a notification on my phone notifiying me that I was charged $10. I don't use this service at all and I wish to get a full refund. I'v...

Newbie

Hello,   I guess a few months back I took a free trial for spotify primium and completely forgot about it. Today I got a notification on my phone notifiying me that I was charged $10. I don't ...

231 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 231 Views
  • 0 replies
  • 0 likes

Available offline

I've had spotify for awhile but I just changed my password and somehow I can't save music offline. I tap available offline and it goes green then immediately grey it won't stay green. In account overview it says now offline deviceso but I knew for a ...

Casual Listener

I've had spotify for awhile but I just changed my password and somehow I can't save music offline. I tap available offline and it goes green then immediately grey it won't stay green. In account over...

Caddellhonda

Casual Listener

244 Views

1 replies

0 likes

Account
Other
Premium
  • 244 Views
  • 1 replies
  • 0 likes