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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421860 Views
  • 965 replies
  • 108 likes
  • Account
  • 421860 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186700 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186700 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103523 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103523 Views
  • 69 replies
  • 10 likes

Unable to login to Spotify on PS4

I recently got a PS4 and decided to login to Spotify. The first time worked effortlessly through the connect feature.Later, I tried to listen to Spotify on a new account. I signed out on my older account, as the application tells you to do, but still...

  • Casual Listener
  • I recently got a PS4 and decided to login to Spotify. The first time worked effortlessly through the connect feature. Later, I tried to listen to Spotify on a new account. I signed out on my older...
  • clogosz
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • Account
  • 249 Views
  • 2 replies
  • 0 likes

connect to friends without a facebook account

helloit would be great to be able to connect to my friends without creating an facebook account, possbile?

  • Newbie
  • hello it would be great to be able to connect to my friends without creating an facebook account, possbile?
  • KatesHere
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
  • 181 Views
  • 1 replies
  • 0 likes

Credit Charged after I CANCELLED

My account has been charged months after I cancelled Premium service. I have disputed both 9.99 with American Express and have submitted contact forms but no one from Spotify has reached out nor helped nor done ANYTHING!!!! Stop charging people's cre...

  • Newbie
  • My account has been charged months after I cancelled Premium service.  I have disputed both 9.99 with American Express and have submitted contact forms but no one from Spotify has reached out no...
  • KatesHere
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Disabled account

Hi,My account has been disabled because of a charge back from the bank when I was moving banks.How can I get my account enabled. I have raised a support ticket #04316917. But have not received a response.

  • Newbie
  • Hi, My account has been disabled because of a charge back from the bank when I was moving banks. How can I get my account enabled. I have raised a support ticket #04316917. But have not receive...
  • KatesHere
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Student Discount and credentials

Hey guys!So I cancelled my spotify subscription after I started being charged the regular price to get the student discount.I took all the steps to re-acquire the discount, but it keeps saying my credentials are associated with another account. I am ...

  • Newbie
  • Hey guys! So I cancelled my spotify subscription after I started being charged the regular price to get the student discount. I took all the steps to re-acquire the discount, but it keeps saying my...
  • KatesHere
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Delete spotify account

I have been submitting several suport cases for removing my spotify account but so far I haven't gotten more than an automated response. Could spotify maybe construct a way for the user to remove their account on their own? There is really no reason ...

  • Visitor
  • I have been submitting several suport cases for removing my spotify account but so far I haven't gotten more than an automated response. Could spotify maybe construct a way for the user to remove the...
  • user-removed
  • Not applicable
  • 267 Views
  • 3 replies
  • 0 likes
  • Account
  • 267 Views
  • 3 replies
  • 0 likes

Solved!! cancelar cuenta

Saludos.Necesito cancelar el cobro a mi tarjeta de debito. la cuenta de spotify ya no la uso, reinicie mi celular y olvide con que correo o contraseña iniciaba la sesion a la cual viene el cargo. ¿Que puedo hacer?

  • Newbie
  • Saludos. Necesito cancelar el cobro a mi tarjeta de debito. la cuenta de spotify ya no la uso, reinicie mi celular y olvide con que correo o contraseña iniciaba la sesion a la cual viene el cargo. ¿...
  • DasPeter
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 367 Views
  • 1 replies
  • 0 likes

Didn't know my subscription was up

I signed up for the three months of Premium for .99 cents, I wasn't aware that my subscription was up until I found that Spotify took the last $10 from my account. Almost putting no me into over draft. I need to dispute this with my bank, but I need ...

  • Newbie
  • I signed up for the three months of Premium for .99 cents, I wasn't aware that my subscription was up until I found that Spotify took the last $10 from my account. Almost putting no me into over draf...
  • DasPeter
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 123 Views
  • 1 replies
  • 0 likes

help on student discount

i recently became a student but have been a long time spotify user. how do i get mypayment down to the 5$ instead of the 10.81

  • Newbie
  • i recently became a student but have been a long time spotify user. how do i get mypayment down to the 5$ instead of the 10.81
  • Nico
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
  • 137 Views
  • 1 replies
  • 0 likes

Actividad de amigos en Spotify

Estaría bien poder ver qué canciones están escuchando mis amigos instantáneamente desde la app de Android, como se puede en el ordenador.

  • Newbie
  • Estaría bien poder ver qué canciones están escuchando mis amigos instantáneamente desde la app de Android, como se puede en el ordenador.
  • gnovella16
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
  • 403 Views
  • 1 replies
  • 0 likes

Buy Spotify As Gift

Last year I bought four premium Spofity codes online and gave them as gifts. Three of the four users loved the service and are now subscribed on their own. I was trying to do the same for friends this Christmas but it seems like that option is no lon...

  • Regular
  • Last year I bought four premium Spofity codes online and gave them as gifts.  Three of the four users loved the service and are now subscribed on their own.  I was trying to do the same for...
  • gnovella16
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

set password for devices

Hi all,I have premium account and I can't use spotify on my smart tv (samsung) because i can't set device password.I found in my account settings PASSWORD for DEVICES but after sending email to set- put new password and I get info there is some probl...

  • Newbie
  • Hi all, I have premium account and I can't use spotify on my smart tv (samsung) because i can't set device password. I found in my account settings PASSWORD for DEVICES but after sending email to s...
  • gnovella16
  • Roadie
  • 326 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 326 Views
  • 1 replies
  • 1 likes

Solved!! Cancelling subscription

I need to cancel my spotify subscriptions as I have a new phone and get spotify premium with my contract but can't use it as I appeared to have set up premium free somehow. I've Googled how to cancel but it's just not letting me. Please help.

  • Newbie
  • I need to cancel my spotify subscriptions as I have a new phone and get spotify premium with my contract but can't use it as I appeared to have set up premium free somehow. I've Googled how to cancel...
  • MauriceMV
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Playlist disappeared but not showing up in deleted playlists

I noticed a few weeks ago that one of my main playlists disappeared from all my devices and cant be found anywhere.It doesn't show up when I look on spotifys playlist recovery webpage either. How can i get hold of this playlist again? has it disappea...

  • Newbie
  • I noticed a few weeks ago that one of my main playlists disappeared from all my devices and cant be found anywhere. It doesn't show up when I look on spotifys playlist recovery webpage either. ...
  • Bittencourt
  • Spotify Star
  • 1386 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Web Player
    Windows
  • 1386 Views
  • 1 replies
  • 0 likes

Payment failure

hey, i used to be premium but i had to cancel my subscription, now i want to upgrade again with the same credit card (dont have problem with my bank) and i cant, can you help me with that or what i should do?

  • Casual Listener
  • hey, i used to be premium but i had to cancel my subscription, now i want to upgrade again with the same credit card (dont have problem with my bank) and i cant, can you help me with that or what i s...
  • mikefed1
  • Newbie
  • 258 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 258 Views
  • 2 replies
  • 0 likes

Divorce solicitor adverts

Are you ads, targeted by browsing history, cookies etc. I keep getting adverts for a local solicitors practice specialising in divorce? does this mean someone in the house using my connection is searching for this and this is why the ad keeps playing...

  • Casual Listener
  • Are you ads, targeted by browsing history, cookies etc.   I keep getting adverts for a local solicitors practice specialising in divorce? does this mean someone in the house using my connectio...
  • cherylsurrey
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 188 Views
  • 2 replies
  • 0 likes

spotify meckert wegen anmeldung über falsches land, kreditkarte aus Großbritanien

Hallo, ich hab momentan das problem das seit heute 12.01.2016 mir spotify beim starten sagt, das mein eingetragenes Land im Konto nicht mit dem übereinstimmt über das ich mich einlogge. Mein problem bei der sache ist nur das ich eine Skrill Kreditkar...

  • Newbie
  • Hallo,   ich hab momentan das problem das seit heute 12.01.2016 mir spotify beim starten sagt, das mein eingetragenes Land im Konto nicht mit dem übereinstimmt über das ich mich einlogge. &nb...
  • sebastiankreuz
  • Spotify Legend
  • 770 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 770 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium free membership

My account today (14 January) tells me that my free 30 day subscription will automatically renew on 2016-03-24 and then I'll be be charged £9.99. I thought the free deal was for only one month?Anybody else getting this?Thanx

  • Casual Listener
  • My account today (14 January) tells me that my free 30 day subscription will automatically renew on 2016-03-24 and then I'll be be charged £9.99. I thought the free deal was for only one month? Anyb...
  • gaz2112
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 392 Views
  • 2 replies
  • 0 likes

Can't buy gift card

Hello, I choose 12 months and fill in the form and then click continue. Then I just come back to the same page with a empty form.Tested with both Google and Microsoft Edge.

  • Newbie
  • Hello, I choose 12 months and fill in the form and then click continue. Then I just come back to the same page with a empty form. Tested with both Google and Microsoft Edge.
  • sebastiankreuz
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 178 Views
  • 1 replies
  • 0 likes