Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2 weeks ago
Meghanleegill
Casual Listener
4814 Views
1 replies
9 likes
Security

4814 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Ryankewley
Newbie
466850 Views
976 replies
111 likes
Account

466850 Views
976 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1206157 Views
119 replies
117 likes
Account

1206157 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
114933 Views
72 replies
12 likes
Account
Login
Premium

114933 Views
72 replies
12 likes

I was charged and I don't have a premium account

I don't have a premium spotify account, but I checked my bank statement and I was charged recently. I have no clue how, and I need to resolve this asap

user-removed
Visitor
I don't have a premium spotify account, but I checked my bank statement and I was charged recently. I have no clue how, and I need to resolve this asap
2016-01-31 5:03:40 PM
2016-01-31 10:10:24 PM
kbrooksc
Community Legend
193 Views
1 replies
0 likes
Subscription

193 Views
1 replies
0 likes

Can't login and I know my username and pw is correct

Hi guys, I'm a premium member and the other day I accidently logged out of my account and I can't get back in. I know my username and password is correct but it says it isn't. So I click on "forgot username and password" put in my username and then i...

cjimenez
Casual Listener
Hi guys, I'm a premium member and the other day I accidently logged out of my account and I can't get back in. I know my username and password is correct but it says it isn't. So I click on ...
2016-01-31 9:01:03 PM
2016-01-31 9:58:55 PM
cjimenez
Casual Listener
256 Views
3 replies
0 likes
Login

256 Views
3 replies
0 likes

Premium Removed from my Account, Playlists Missing

I have been a Spotify premium user for well over a year. All day yesterday I was able to use Spotify on all of my devices without issue. This morning, my playlists have disappeared and I'm being listed as a Free user on all devices. When I check acco...

user-removed
Visitor
I have been a Spotify premium user for well over a year. All day yesterday I was able to use Spotify on all of my devices without issue. This morning, my playlists have disappeared and I'm being list...
2016-01-31 8:58:47 PM
2016-01-31 9:40:28 PM
kbrooksc
Community Legend
194 Views
1 replies
0 likes
Free
Premium
Subscription

194 Views
1 replies
0 likes

wrong facebook

for some reason my account seems to be linked up to the wrng facebbok account and would like to change to have my own facebook accosiated with spoitfy

pdgraham
Newbie
for some reason my account seems to be linked up to the wrng facebbok account and would like to change to have my own facebook accosiated with spoitfy
2016-01-31 9:29:04 PM
2016-01-31 9:39:36 PM
kbrooksc
Community Legend
155 Views
1 replies
0 likes
Account

155 Views
1 replies
0 likes

tengo cuenta premium, pero me aparece free

Hola, el 22 de noviembre me suscribi a la prueba de 30 días de la cuenta premium, según los términos si yo no la daba de baja se iba a debitar de mi tarjeta el monto de la suscripción todos los meses, el 22 de diciembre me apareció en el resúmen de l...

jospo65
Newbie
Hola, el 22 de noviembre me suscribi a la prueba de 30 días de la cuenta premium, según los términos si yo no la daba de baja se iba a debitar de mi tarjeta el monto de la suscripción todos los...
2016-01-03 1:31:35 AM
2016-01-31 9:15:38 PM
Steph_B
Roadie
1367 Views
3 replies
0 likes
Free

1367 Views
3 replies
0 likes

IS SPOTIFY BROKEN??

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I am getting this message when trying to update payment. However, this is FALSE becuase i have already call...

Scalo1
Casual Listener
Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. I am getting this message when trying to update payme...
2016-01-27 5:08:54 PM
2016-01-31 9:12:50 PM
Artherlo
Newbie
425 Views
6 replies
0 likes
Subscription

425 Views
6 replies
0 likes

I submitted an inquiry about something, no response and need the issue dealt with.

My issue as of currently is that I tried buying the 'student discount'. Long story short, I clicked on it about three times and it charged me for those times even though I was denied it. This is my real problem, and I really need it resolved, however...

Zobmocom
Casual Listener
My issue as of currently is that I tried buying the 'student discount'. Long story short, I clicked on it about three times and it charged me for those times even though I was denied it. This is my r...
2016-01-31 4:42:31 PM
2016-01-31 8:59:40 PM
KatesHere
Community Legend
242 Views
3 replies
0 likes
Account
Premium

242 Views
3 replies
0 likes

two spotify accounts

Hi there, I have a premium account that wasnt connected to facebook, I tried to connect my account to facebook and somehow I have ended up with two spotify accounts, one that has all my playlists and one that is connected to facebook but no playlists...

clivehobo90
Newbie
Hi there, I have a premium account that wasnt connected to facebook, I tried to connect my account to facebook and somehow I have ended up with two spotify accounts, one that has all my playlists and...
2016-01-31 8:20:44 PM
2016-01-31 8:47:05 PM
Bittencourt
Spotify Star
152 Views
1 replies
0 likes
Account
Premium
Subscription

152 Views
1 replies
0 likes

Premium. At 12,99

Hi, I subscribed spotify by Spotify App (iOS). Why have I been charged of 12,99 euro instead of 9,99 euro? Thanks

zebiwe
Newbie
Hi, I subscribed spotify by Spotify App (iOS). Why have I been charged of 12,99 euro instead of 9,99 euro? Thanks
2016-01-31 8:04:24 PM
2016-01-31 8:33:23 PM
Bittencourt
Spotify Star
521 Views
1 replies
0 likes
Premium

521 Views
1 replies
0 likes

Why the hell are you serving me video ads when I pay a monthly subscription?

So I'm a paying member, I should be exempt from advertisements and annoyances, right? Well apparently not anymore! I update my client and the first thing I'm greeted with is a video advertisement for "new fresh & now", which appears any time I load u...

exnine
Casual Listener
So I'm a paying member, I should be exempt from advertisements and annoyances, right? Well apparently not anymore! I update my client and the first thing I'm greeted with is a video...
2016-01-30 8:34:54 PM
2016-01-31 8:31:34 PM
exnine
Casual Listener
275 Views
1 replies
1 likes
Premium
Subscription

275 Views
1 replies
1 likes

Signing in in to someone else his account

Hi all,When I log in to Spotify on my phone or computer with my own login credentials i'm logging in to someones else his account.This is realyl strange. When I look at the account which is logged in I see my own username etc. But all my playlists ar...

Tsnre89
Casual Listener
Hi all, When I log in to Spotify on my phone or computer with my own login credentials i'm logging in to someones else his account. This is realyl strange. When I look at the account which is l...
2016-01-29 10:09:22 AM
2016-01-31 8:19:36 PM
Jon_UK
Roadie
2987 Views
4 replies
0 likes
Account
Login

2987 Views
4 replies
0 likes

unauthorized purchases

I have a charge on my bank statement that was not authorized by me. Anyone know how to speak with a representative of Spotify? I emailed them and got a response saying to go to the community.

aggravated29
Casual Listener
I have a charge on my bank statement that was not authorized by me. Anyone know how to speak with a representative of Spotify? I emailed them and got a response saying to go to the community.
2016-01-31 5:41:09 PM
2016-01-31 7:57:20 PM
aggravated29
Casual Listener
235 Views
2 replies
0 likes
Account

235 Views
2 replies
0 likes

Playlists lost

Some how most of my playlists have been removed. I was recently in New Zealand and took a local preparid mobile abonnement with sporify primium included. Now that I have returned to Europe I updated my profile with my new location and installed anoth...

wildkiwi-68
Newbie
Some how most of my playlists have been removed. I was recently in New Zealand and took a local preparid mobile abonnement with sporify primium included. Now that I have&...
2016-01-31 4:27:26 PM
2016-01-31 7:32:33 PM
KatesHere
Community Legend
201 Views
1 replies
0 likes
Other

201 Views
1 replies
0 likes

Solved!! Can't Reach Contact Form

Hello, I've been a Premium Spotify subscriber for some time now, but I am trying to close my account. I am trying to deactivate my Facebook but I would like to continue using Spotify Premium, so I have no choice but to create a new account and subscr...

tkburchfield
Casual Listener
Hello, I've been a Premium Spotify subscriber for some time now, but I am trying to close my account. I am trying to deactivate my Facebook but I would like to continue using Spotify Premium...
2015-08-16 1:05:51 AM
2016-01-31 7:27:16 PM
KatesHere
Community Legend
2326 Views
11 replies
2 likes
Account

2326 Views
11 replies
2 likes

Lost access to account

Hi, I tried to log in to my spotify account but can't remember the password. I tried to reset my password and found out that the email associated with the account has been disabled by Google. Is there any way I can reset the email associated with the...

Jacob16
Casual Listener
Hi, I tried to log in to my spotify account but can't remember the password. I tried to reset my password and found out that the email associated with the account has been disabled by Google. Is ther...
2016-01-31 6:02:43 PM
2016-01-31 6:16:13 PM
Bittencourt
Spotify Star
249 Views
3 replies
0 likes
Account

249 Views
3 replies
0 likes

Solved!! Weird changes in my account, it might have been compromised

Hello, Today when I executed Spotify on my computer it couldn't log in. I recovered and changed the password but when I entered Spotify I found some changes. All of my playlists had been deleted (I restored them, that's not a big problem) and, more i...

Kenrae
Casual Listener
Hello, Today when I executed Spotify on my computer it couldn't log in. I recovered and changed the password but when I entered Spotify I found some changes. All of my playlists had bee...
2016-01-31 2:54:36 PM
2016-01-31 4:30:20 PM
MauriceMV
Spotify Star
260 Views
1 replies
0 likes
Security
Subscription

260 Views
1 replies
0 likes

Solved!! Unable to contact spotify

Opened a premium account with Spotify via Sonos and have been charged £9.99 a month since November 2015. Unfortunately somehow I seem to have a free account as well. Both have the same email address. I cant log on to the premium account as I cant rem...

user-removed
Visitor
Opened a premium account with Spotify via Sonos and have been charged £9.99 a month since November 2015. Unfortunately somehow I seem to have a free account as well. Both have the same email address....
2016-01-31 12:54:35 PM
2016-01-31 4:11:57 PM
MauriceMV
Spotify Star
455 Views
1 replies
0 likes
Account

455 Views
1 replies
0 likes

[work around] problem subscribing with credit card in firefox due to javascript error ..

System : Windows 10Browser : Firefox v43.0.4 I tried upgrading to premium using but it did not allow me to proceed as I couldn't select a payment method. Symptom :This didn't work because the website had several issues :- selecting 'credit card' as a...

JaFO_NL
Newbie
System : Windows 10 Browser : Firefox v43.0.4 I tried upgrading to premium using but it did not allow me to proceed as I couldn't select a payment method. Symptom : This didn't wo...
2016-01-31 2:34:33 PM
209 Views
0 replies
0 likes
Account

209 Views
0 replies
0 likes

Change username to a existing account aka merge to accounts

Hy there, I use Spotify with my username Mixermachin but I want to change that to the name I used bevor (Mixermachine with 'e' at the end).I tried to connect my Mixermachin (without the 'e') account to facebook to somehow connect the old the new (the...

Mixermachin
Casual Listener
Hy there, I use Spotify with my username Mixermachin but I want to change that to the name I used bevor (Mixermachine with 'e' at the end). I tried to connect my Mixermachin (without the 'e...
2016-01-25 8:53:29 PM
2016-01-31 2:28:45 PM
Mixermachin
Casual Listener
298 Views
2 replies
0 likes
Account
Premium

298 Views
2 replies
0 likes

SDK

Hi,is it possible to bring the Bose Soundtouch Connect / AirPlay Functionality into the SDK?thx

della17
Regular
Hi, is it possible to bring the Bose Soundtouch Connect / AirPlay Functionality into the SDK? thx
2016-01-31 10:55:07 AM
127 Views
0 replies
0 likes
Other

127 Views
0 replies
0 likes

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