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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294320 Views

529 replies

34 likes

Account
Free
  • 294320 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13762 Views

6 replies

11 likes

Security
  • 13762 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542330 Views

990 replies

115 likes

Account
  • 542330 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129804 Views

74 replies

12 likes

Account
Login
Premium
  • 129804 Views
  • 74 replies
  • 12 likes

Spark customer

I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there end is fine. I have tried unlogging and logging bac...

Newbie

I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there ...

Callum221

Music Fan

381 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 381 Views
  • 1 replies
  • 0 likes

help! Account gone back to free despite me being a old paying premium-user..

I just noticed that my account has downgraded to free on my computer and on my phone. When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is in about 2 weeks. I have tried reistalling spotify on both ...

Casual Listener

I just noticed that my account has downgraded to free on my computer and on my phone.  When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is i...

sensproof

Casual Listener

487 Views

4 replies

0 likes

Account
Free
Premium
Subscription
  • 487 Views
  • 4 replies
  • 0 likes

My account

I just purchase the premium package but I cannot access my account

Newbie

I just purchase the premium package but I cannot access my account

kbrooksc

Community Legend

204 Views

1 replies

0 likes

Premium
  • 204 Views
  • 1 replies
  • 0 likes

gifting someone 3 months of premium not working

I just tried to purchase a gift of a 3-month premium subscription for a friend. I selected the duration of 3 months, chose the card, entered my email, the recipients email and name. I went to put in today's date and it said "you cannot put a date in ...

Newbie

I just tried to purchase a gift of a 3-month premium subscription for a friend. I selected the duration of 3 months, chose the card, entered my email, the recipients email and name. I went to put in ...

kbrooksc

Community Legend

196 Views

1 replies

0 likes

Account
Premium
  • 196 Views
  • 1 replies
  • 0 likes

Cannot update credit card details - spinning wheel

Cannot find an email or number to get assistance with updating my credit card details.I go through the process as required but all I get is a spinning wheel on the update page. Have tried multiple times now and cannot see where to get assistance!!!!!...

Casual Listener

Cannot find an email or number to get assistance with updating my credit card details. I go through the process as required but all I get is a spinning wheel on the update page.  Have tried mul...

kbrooksc

Community Legend

396 Views

3 replies

0 likes

Account
Subscription
  • 396 Views
  • 3 replies
  • 0 likes

Facebook account hacked

My facebook was hacked and they changed the email on the account so I lost access to it. How do I cancel my spotify so I don't get charged because I can't access spotify without my facebook. I already made a new spotify account and would like to tran...

Casual Listener

My facebook was hacked and they changed the email on the account so I lost access to it.  How do I cancel my spotify so I don't get charged because I can't access spotify without my facebook.&nb...

kbrooksc

Community Legend

301 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 301 Views
  • 1 replies
  • 0 likes

Move playlists from old account to new one

I recently deactivated my Facebook and that is how I logged in to my old Spotify account. I made a new one but need to know how to get my playlists and premium switched to new one. Any advice would be greatly appreciated.

Newbie

I recently deactivated my Facebook and that is how I logged in to my old Spotify account. I made a new one but need to know how to get my playlists and premium switched to new one. Any advice would b...

kbrooksc

Community Legend

270 Views

1 replies

0 likes

Account
  • 270 Views
  • 1 replies
  • 0 likes

I entered the wrong email and my password doesn't work.

So I entered my email wrong. However I have no clue what I entered wrong. It could be a number a letter or a symbol. As I have each in my password. The thing is, as soon as I made this account for my sister I got the trial for premium and set it up w...

Newbie

So I entered my email wrong. However I have no clue what I entered wrong. It could be a number a letter or a symbol. As I have each in my password. The thing is, as soon as I made this account for my...

kbrooksc

Community Legend

281 Views

1 replies

0 likes

Account
Premium
Subscription
  • 281 Views
  • 1 replies
  • 0 likes

Account hijacked...again

My account (sharkcus) was hijacked. They unlinked my facebook and removed my email address so I cannot recover it. Please help asap, I have already submitted a message and received a case number but have not had a response yet. My credit card is sitl...

Casual Listener

My account (sharkcus) was hijacked. They unlinked my facebook and removed my email address so I cannot recover it. Please help asap, I have already submitted a message and received a case number but ...

sharkus

Casual Listener

232 Views

2 replies

0 likes

Account
Login
Security
Subscription
  • 232 Views
  • 2 replies
  • 0 likes

wrong email on another account

i have just signed up spotify premium for my sister using her uni email for discount, but on second looks the email is wrong, i put ".com" at the end of the email and not ".co.uk", then when she logs in she cant get in becuase she doesnt have the rig...

Newbie

i have just signed up spotify premium for my sister using her uni email for discount, but on second looks the email is wrong, i put ".com" at the end of the email and not ".co.uk", then when she logs...

kbrooksc

Community Legend

229 Views

1 replies

0 likes

Account
Premium
  • 229 Views
  • 1 replies
  • 0 likes

Hacked account

The user Nisar Nixon has hacked my account with his Facebook profile.I need some help pleaseThanks

Newbie

The user Nisar Nixon has hacked my account with his Facebook profile. I need some help please Thanks

kbrooksc

Community Legend

221 Views

1 replies

0 likes

Account
  • 221 Views
  • 1 replies
  • 0 likes

Family Premium Subscription

I have a premium subscription and I live in France (profile country = France)I want to add 2 members of my family in my subscription and go for a Family Premium subscripton.I then updated my subscriptoon to add 2 family members and I got the code for...

Newbie

I have a premium subscription and I live in France (profile country = France) I want to add 2 members of my family in my subscription and go for a Family Premium subscripton. I then updated my subs...

kbrooksc

Community Legend

329 Views

1 replies

0 likes

Subscription
  • 329 Views
  • 1 replies
  • 0 likes

Student discount

If I already signed up for Spotify premium how do I get the student discount added to my account?

Newbie

If I already signed up for Spotify premium how do I get the student discount added to my account?

kbrooksc

Community Legend

212 Views

1 replies

0 likes

Premium
  • 212 Views
  • 1 replies
  • 0 likes

too many commercials

my account for some reason is giving more commercials - an amount that i have never experienced before. i listen to 1 song, i get a commercial or the 30 min break option. sometimes i need to pause it because of my commute before the 30 mins are over....

Newbie

my account for some reason is giving more commercials - an amount that i have never experienced before. i listen to 1 song, i get a commercial or the 30 min break option. sometimes i need to pause it...

kbrooksc

Community Legend

272 Views

1 replies

0 likes

Account
Free
Subscription
  • 272 Views
  • 1 replies
  • 0 likes

future evol

When is future new album gonna post? It came out today. It's called evol.

Casual Listener

When is future new album gonna post? It came out today. It's called evol.

kbrooksc

Community Legend

12374 Views

12 replies

12 likes

Premium
  • 12374 Views
  • 12 replies
  • 12 likes

Subscription Cancellation

I've seen many post "Unable to cancel my subscription"! I have tried every suggestion and hought it was cancelled 5 months ago but they are still charging me, this is cazy! Any new suggestions? Thanks

Casual Listener

 I've seen many post "Unable to cancel my subscription"! I have tried every suggestion and hought it was cancelled 5 months ago but they are still charging me, this is cazy! Any new suggestions?...

kbrooksc

Community Legend

388 Views

3 replies

0 likes

Subscription
  • 388 Views
  • 3 replies
  • 0 likes

Subscription not activating

Ok, so to start this off, i paid for spotify premium on my iPad using an iTunes card (which usually works) and when i logged onto my pc and ipad, it says that my last payment didnt work, but i got a receipt for it? what is going on and how do i fix i...

Regular

Ok, so to start this off, i paid for spotify premium on my iPad using an iTunes card (which usually works) and when i logged onto my pc and ipad, it says that my last payment didnt work, but i got a ...

kbrooksc

Community Legend

493 Views

9 replies

0 likes

Account
Premium
Subscription
  • 493 Views
  • 9 replies
  • 0 likes

I was charged when I shouldn't have been

I am a Rogers customer in Canada, and my spotify is linked to my Rogers account so Spotify should not be charging me monthly for premium, yet I have been charged every month. I'd really like to be refunded that money.

Casual Listener

I am a Rogers customer in Canada, and my spotify is linked to my Rogers account so Spotify should not be charging me monthly for premium, yet I have been charged every month. I'd really like to be re...

kbrooksc

Community Legend

228 Views

1 replies

0 likes

Account
Subscription
  • 228 Views
  • 1 replies
  • 0 likes

military using overseas... it wont let me use the app or buy premium?

okay so im stationed over seas and i always used spotify or pandora in the states. for about 4 months they let me use it her but now spotify wont let me use or pay for a subcition for the ukI do not know what to do. looking for advice

Newbie

okay so im stationed over seas and i always used spotify or pandora in the states. for about 4 months they let me use it her but now spotify wont let me use or pay for a subcition for the uk I do no...

kbrooksc

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

After deleting facebook account - Problem the signing in on Spotify

Hello folks, I've got a problem with signing in. I'm registered on spotify with my facebook account. Now I deleted my facebook account and it's not possible to log in on spotify.I tried the "further links" - it doesn't works, I'm always reconnected t...

Newbie

Hello folks,   I've got a problem with signing in. I'm registered on spotify with my facebook account. Now I deleted my facebook account and it's not possible to log in on spotify. I tried th...

kbrooksc

Community Legend

246 Views

1 replies

0 likes

Account
Login
Premium
  • 246 Views
  • 1 replies
  • 0 likes