Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
286322 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
539811 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129565 Views
74 replies
12 likes
Hola me están cobrando en dólares el equivalente a los 36$ q sale x mes. Realmente no quiero pagar en moneda extranjera. Nunca pensé que mi banco lo iba a hacer esa conversión. Quiero dar de baja la cuenta y no puedo. Alguien puede ayudarme?Gracias.A...
Hola me están cobrando en dólares el equivalente a los 36$ q sale x mes. Realmente no quiero pagar en moneda extranjera. Nunca pensé que mi banco lo iba a hacer esa conversión. Quiero dar de baja la ...
Roadie
332 Views
1 replies
0 likes
I was trying to sign up for the student discount but every time I got to the page where you type in your schools name it would tell me that the information wasn't valid and I needed to check my status at a later time. I refilled out the form thinking...
I was trying to sign up for the student discount but every time I got to the page where you type in your schools name it would tell me that the information wasn't valid and I needed to check my statu...
Music Fan
294 Views
2 replies
0 likes
I set a reminder on my phone to cancel the subscription. I distinctly remember the cancellation process, but I got charged today. I logged into my account to double check and SURPRISE! It didnt get cancelled for some reason? I went through the cancel...
I set a reminder on my phone to cancel the subscription. I distinctly remember the cancellation process, but I got charged today. I logged into my account to double check and SURPRISE! It didnt get c...
Music Fan
673 Views
3 replies
0 likes
today my tiral ends and i was trying to cancel it around 4:00 this afternoon and when i did they had already charged me for this month and i really dont want to contiune on usign premium.. i need a refund asap
today my tiral ends and i was trying to cancel it around 4:00 this afternoon and when i did they had already charged me for this month and i really dont want to contiune on usign premium.. i need a r...
Music Fan
210 Views
1 replies
0 likes
Hi Just downloaded spotify on my iphone, all my playlists are there but when I press available offline a grey arrow pointing down appears next to the tracks but not green and doesn't seem to download/sync. I've on wifi, I can play music, but can't of...
Hi Just downloaded spotify on my iphone, all my playlists are there but when I press available offline a grey arrow pointing down appears next to the tracks but not green and doesn't seem to ...
Newbie
2314 Views
3 replies
0 likes
For the past few years I have had Spotify premium set up through sprint. The $9.99 charge would be added on to my phone bill each month. Today I got an email from spotify saying that there was a billing error. So I logged into my sprint account tryin...
For the past few years I have had Spotify premium set up through sprint. The $9.99 charge would be added on to my phone bill each month. Today I got an email from spotify saying that there wa...
927 Views
0 replies
0 likes
I use Spotify on my iPad and my 48 hour trial ended. After I got on after the trial it said the radio is still free. I would just like to know if the Spotify app is free after the 48 hour trial has ended. My account has me marked as a Spotify free me...
I use Spotify on my iPad and my 48 hour trial ended. After I got on after the trial it said the radio is still free. I would just like to know if the Spotify app is free after the 48 hour trial has e...
Newbie
293 Views
3 replies
0 likes
Hey, I'm a premium user from California, and I'm about to travel to Israel.I know Spotify doesn't work there, but will I be able to use it as a premium user?Thank you!
Hey, I'm a premium user from California, and I'm about to travel to Israel. I know Spotify doesn't work there, but will I be able to use it as a premium user? Thank you!
Regular
363 Views
3 replies
0 likes
Tengo 5 Veces el cargo a mi Tarjeta el dia d ayer y PREMIUM Sigue pausado.
Tengo 5 Veces el cargo a mi Tarjeta el dia d ayer y PREMIUM Sigue pausado.
Casual Listener
216 Views
2 replies
0 likes
Bueno compre en diciembre la oferta de 3meses por 0.99 y pues bueno la page con la tarjeta de mi madre y mi hermana y madre tambien la compraron y me cobraron mas de 60 dolares osea necesito un reembolso
Bueno compre en diciembre la oferta de 3meses por 0.99 y pues bueno la page con la tarjeta de mi madre y mi hermana y madre tambien la compraron y me cobraron mas de 60 dolares osea necesito un reemb...
Spotify Legend
208 Views
1 replies
0 likes
I change my password and then log out of the app and when I log back into the app after changing the password it still will only log in with the password I had before I changed it, someone help me? Is there a solution to getting my password to change...
I change my password and then log out of the app and when I log back into the app after changing the password it still will only log in with the password I had before I changed it, someone help me? I...
Spotify Legend
374 Views
1 replies
0 likes
Hi I am a premium user for over a year. For the last one week I cannot find the Browse button on the menu. What to do?
Hi I am a premium user for over a year. For the last one week I cannot find the Browse button on the menu. What to do?
Spotify Legend
541 Views
1 replies
0 likes
Hello,I'm trying to logIn on my desktop PC and see this error message:after clicking on update your profile I only see 1 country in the dropdown any ideas?
Hello, I'm trying to logIn on my desktop PC and see this error message: after clicking on update your profile I only see 1 country in the dropdown any idea...
Spotify Star
341 Views
3 replies
0 likes
Buenas tardes, tengo contratada la cuenta Premium y me sale Free; quiero poder gestionar mi cuenta Premiun. Gracias
Buenas tardes, tengo contratada la cuenta Premium y me sale Free; quiero poder gestionar mi cuenta Premiun. Gracias
Spotify Legend
196 Views
1 replies
0 likes
I want to cancel my premium account but Spotify doesn't have a number to get in contact with customer support is there any other way to cancel my account or get refunds??
I want to cancel my premium account but Spotify doesn't have a number to get in contact with customer support is there any other way to cancel my account or get refunds??
Spotify Star
210 Views
1 replies
0 likes
How do I change from the Family Plan back to my original premium plan for $12.99 a month?!
How do I change from the Family Plan back to my original premium plan for $12.99 a month?!
Spotify Legend
218 Views
1 replies
0 likes
I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there end is fine. I have tried unlogging and logging bac...
I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there ...
Music Fan
379 Views
1 replies
0 likes
I just noticed that my account has downgraded to free on my computer and on my phone. When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is in about 2 weeks. I have tried reistalling spotify on both ...
I just noticed that my account has downgraded to free on my computer and on my phone. When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is i...
Casual Listener
486 Views
4 replies
0 likes
I just purchase the premium package but I cannot access my account
I just purchase the premium package but I cannot access my account
Community Legend
203 Views
1 replies
0 likes
I just tried to purchase a gift of a 3-month premium subscription for a friend. I selected the duration of 3 months, chose the card, entered my email, the recipients email and name. I went to put in today's date and it said "you cannot put a date in ...
I just tried to purchase a gift of a 3-month premium subscription for a friend. I selected the duration of 3 months, chose the card, entered my email, the recipients email and name. I went to put in ...
Community Legend
195 Views
1 replies
0 likes
