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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8658 Views
  • 1 replies
  • 9 likes
  • Security
  • 8658 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 477421 Views
  • 979 replies
  • 111 likes
  • Account
  • 477421 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209680 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209680 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119720 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119720 Views
  • 72 replies
  • 12 likes

Premium

I tried the st sudent discount for premium but was charged but it doesn't recognize my email address of school I do not want to upload my photo but I want the premium service, so does that mean my money is just drifting around in limbo

  • Newbie
  • I tried the st sudent discount for premium but was charged but it doesn't recognize my email address of school I do not want to upload my photo but I want the premium service, so does that mean my mo...
  • kbrooksc
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium
  • 247 Views
  • 1 replies
  • 0 likes

student discount don´t work

Hey, i tried to get premium with the student discount, but it still don´t work. it says the whole time it is together with another account. i tried everthing, checked every email account it don´t work with any. do you have an idea what i can do? than...

  • Newbie
  • Hey, i tried to get premium with the student discount, but it still don´t work. it says the whole time it is together with another account. i tried everthing, checked every email account it don´t wor...
  • kbrooksc
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Spotify unexpected cancellation

This really got to my nerves. Im a premium spotify user. I had to do a hard reset on my phone. And after the reset, I installed Spotify back on my phone. I can see all the songs that I've listened to before, but I can't play it offline and I apparent...

  • Newbie
  • This really got to my nerves. Im a premium spotify user. I had to do a hard reset on my phone. And after the reset, I installed Spotify back on my phone. I can see all the songs that I've listened to...
  • kbrooksc
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 402 Views
  • 1 replies
  • 0 likes

Removing Student Details from Account

Hello, I currently have my student details associated with this account, but I want to remove them from this account and use my student details on a seperate account. Is there any way to do this? I just want premium on my other account, and I'm not g...

  • Newbie
  • Hello, I currently have my student details associated with this account, but I want to remove them from this account and use my student details on a seperate account.  Is there any way to do thi...
  • kbrooksc
  • Community Legend
  • 2706 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2706 Views
  • 1 replies
  • 0 likes

Country

Hello,I've noticed an album that I like is on Spotify in America. I live in the UK is there a way of listening to it ... I pay for premium ... Is it likely to end up in the UK Spotify Thankyou any help would be appreciated

  • Newbie
  • Hello, I've noticed an album that I like is on Spotify in America. I live in the UK is there a way of listening to it ... I pay for premium ... Is it likely to end up in the UK Spotify 😀 Thank...
  • kbrooksc
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Other
  • 229 Views
  • 1 replies
  • 0 likes

please help

i just renewed my spotify for the month and when i go on spotify through the app it says i have to pay again? please help

  • Newbie
  • i just renewed my spotify for the month and when i go on spotify through the app it says i have to pay again? please help
  • kbrooksc
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 259 Views
  • 1 replies
  • 0 likes

can't login, can't change payment method-premium user

Hello, I've been a premuim user for five years, and I've been locked out of my account for five days. I can't login, I can't change my location, I can't change my payment method, I can't deactivate my account. When I attempt to login from the web, th...

  • Newbie
  • Hello,   I've been a premuim user for five years, and I've been locked out of my account for five days.  I can't login, I can't change my location, I can't change my payment method, I can...
  • KatesHere
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 286 Views
  • 1 replies
  • 0 likes

Account Subscribtion

I've had a student spotify premium account for awhile. I notcied that I've recently been being charged the full premium rate of $9.99 rather than the 50% discounted rate of $4.99. Can I get my money back? Who do I contact? what do I do?

  • Newbie
  • I've had a student spotify premium account for awhile. I notcied that I've recently been being charged the full premium rate of $9.99 rather than the 50% discounted rate of $4.99.  Can I get my...
  • KatesHere
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Any chance to recover the Playlist Your Mix of the week

Hey dear Music Fans, i got a an issue with the Playlist " Your mix of the week" , yesterday i heared for the first time this option of playlist for me.This playlist was overwhelming !! Such a good choice of new songs . So today i didnt recognize that...

  • Newbie
  • Hey dear Music Fans,   i got a an issue with the Playlist " Your mix of the week" ,  yesterday i heared for the first time this option of playlist for me. This playlist was overwhelming ...
  • geechee007
  • Newbie
  • 478 Views
  • 2 replies
  • 0 likes
  • Account
  • 478 Views
  • 2 replies
  • 0 likes

Solved!! Premium to student discount

I have a spotify premium account but I am a student, I would really like to save the money by switching to the student discount. How can I do that without being double charged or by loosing my premuim ?Thanks in advance.

  • Casual Listener
  • I have a spotify premium account but I am a student, I would really like to save the money by switching to the student discount. How can I do that without being double charged or by loosing my premui...
  • lorelle11
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 273 Views
  • 2 replies
  • 0 likes

Premium Subscription

Can you uprade to spotify premium with a prepaid debit card that you buy from the store?

  • Casual Listener
  • Can you uprade to spotify premium with a prepaid debit card that you buy from the store?
  • dshreve19
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 312 Views
  • 2 replies
  • 0 likes

Solved!! Not able to pay with creditcard from another country?

Hi, I come from Denmark, but are currently living in Germany. I still get payed from Denmark, and therefore still use my danish creditcard instead of a german one. But now my Premium has been cancelled, apparently because it's not possible to pay wit...

  • Newbie
  • Hi,   I come from Denmark, but are currently living in Germany. I still get payed from Denmark, and therefore still use my danish creditcard instead of a german one. But now my Premium has bee...
  • driveflanger
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 350 Views
  • 1 replies
  • 0 likes

Payment - You need to activate Javascript

I want to upgrade my free spotify account to a premium version, but everytime I click on buy, I get the message that I have to activate Javascript. Javascript is activated and it doesn't matter which means of payment i chose.

  • Newbie
  • I want to upgrade my free spotify account to a premium version, but everytime I click on buy, I get the message that I have to activate Javascript.   Javascript is activated and it doesn't mat...
  • stern88
  • Newbie
  • 415 Views
  • 2 replies
  • 1 likes
  • Premium
  • 415 Views
  • 2 replies
  • 1 likes

ayuda!

tengo cuenta premium pero no se pido realizar el pago del mes, porque la tarjeta se quedo sin crédito, sin embargo hasta en unos dias depositare a mi tarjeta y no quiero que se pierda mi música, me podrian esperar unos dias? porfavor! quiero seguir p...

  • Newbie
  • tengo cuenta premium pero no se pido realizar el pago del mes, porque la tarjeta se quedo sin crédito, sin embargo hasta en unos dias depositare a mi tarjeta y no quiero que se pierda mi música, me p...
  • driveflanger
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
  • 140 Views
  • 1 replies
  • 0 likes

Unable to add more family members

According to this post: https://support.spotify.com/us/learn-more/guides/#!/article/spotify-family/?in=search I should be able to have up to five family members. I've added my three kids to my account, but I'm unable to add my wife. Seems four member...

  • Casual Listener
  • According to this post: https://support.spotify.com/us/learn-more/guides/#!/article/spotify-family/?in=search I should be able to have up to five family members. I've added my three kids to my a...
  • driveflanger
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Premium doeesn't work

Hi Spotify and Users. I have payed 1time for premium this month but it doesnt work. The money are taken from the card and, but premium arent activated on my account. So if you can look if there are a mistake going on it would be greate. Thanks.

  • Newbie
  • Hi Spotify and Users.   I have payed 1time for premium this month but it doesnt work. The money are taken from the card and, but premium arent activated on my account. So if you can look if th...
  • driveflanger
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium
  • 161 Views
  • 1 replies
  • 0 likes

Sharing - family

We upgraded to family and paid - confirmed. Invited my wife and she accepted and I appear as administrator and her now as a member .... But we cannot yet play on each iPhone at same time!! What do I do - who to contact ??

  • Newbie
  • We upgraded to family and paid - confirmed. Invited my wife and she accepted and I appear as administrator and her now as a member .... But we cannot yet play on each iPhone at same time!! What do I ...
  • user-removed
  • Not applicable
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Being charged for Premium!

For the past five months £9.99 has been taken from my bank account by Spotify. My Spotify account is Free and not Premium so why is this amount being taken from me each month??? Have e-mailed Spotify Help twice but just get an automated response. How...

  • Casual Listener
  • For the past five months £9.99 has been taken from my bank account by Spotify.   My Spotify account is Free and not Premium so why is this amount being taken from me each month???  Have e-m...
  • wball-gb
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • Account
  • 315 Views
  • 2 replies
  • 0 likes

Solved!! I can't use my account for mysterious reason and I'm not getting any help

I have a big problem and the SpotifyCares account on twitter is not helping me. My last message to them has been left unanswered for 24 hours. Despite me trying to remind them with posts on their open page (the details being through DMs). My account ...

  • Casual Listener
  • I have a big problem and the SpotifyCares account on twitter is not helping me. My last message to them has been left unanswered for 24 hours. Despite me trying to remind them with posts on their ope...
  • nohelp2016
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • Account
  • 373 Views
  • 2 replies
  • 0 likes

Refund

I attempted to get Spotify student but realized it was only for college students only, but they already charged me 4,99 still no premium can I get a refund ??

  • Newbie
  • I attempted to get Spotify student but realized it was only for college students only, but they already charged me 4,99 still no premium can I get a refund ??
  • ql
  • Gig Goer
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes