Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello Spotifiers!! Now Im in Turkey so I want to buy my premium by my Turkish credit card in Turkey but I actually live in China and there is no way to buy premium in China by Chinese card. So if I buy in Turkey does it work in China? My free account...
I have spent half of my day trying to close my account. I have tried all the links I was told none have helped. I have received no help what so ever from spotify this is horrible support. I wanted to open a new account after I closed my old one but I...
This is something that has annoyed me a little, I originally signed up to spotify on a student premium membership as it was only £4.99 a month which was a great deal. I now realise that for the past 3 months I have been charged the full amount despit...
Had to reset my phone... needless to say also had to reinstall my Spotify app!! I have always had an upgraded account!!! Now my app won't even open or stay open long enough to go into my music!!! Why is Spotify so hard to get in contact with for seri...
I was offered a 3 months for 0.99 cents but was charged the full 9.99 and I want a refund
My subscription paused & I want to start it again
I got a mail telling me I can subscribe for premium spotify for $0.99 for 3 month. But my subscription suddenly got frozen after two weeks and is telling me to update my payment details clarifying me to pay $11.99 per month. Please fix this up please...
I've been paying 12.99 for premium and saw its 9.99. I turned off my auto renewal but it won't let me subscribe to 9.99 premium. Do I need to wait until the current billing cycle ends?
I upgraded to the student premium a couple of days ago. When I try to play music only the shuffle button appears but I can save music or play any song I want. I have logged out, reinstalled the app and restarted my phone. Nothing changes.
I have had the app and membership for $10 a month, then suddenly this next pay cycle they took $15.66 without any form of letting heads up that they will change the subscription fee.**bleep**ing failure
Please help! My student membership cancelled as I lost my bank card and had it cancelled- it won't let accept r my new card details to resubscribe to premium with an nus discount....
It will not allow me to Sign up as a student and I I don't want service where a company can take money from my account and I have no way of discussing this. This is fraud I will like my money because i have paid full subcription fees and I am a stude...
Hi,My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know if she logged into my account on her phone or somethi...
I tried to purchase the premium service with student discount, and the webpage asked me to fill in payment info and i did. When i go to student verification page, it shows my info cannot be verified. I tried two times, and it is unsuccessful so i gav...
Hello, even though I am logged out of the app I am not able to log out of the homepage.If I press the "Log out" button, my profil name still is in the right corner.Can someone please help me?
Hi there i listen to Spotify on two macs, but since two weeks on one of them the Albums do not appear anymore. Songs, Artists, Playlists workFor albums the search goes on and on and on...... Anybody an idea?Best T
I have an NUS Extra card, and used it to get a student discount last year. I didn't realise until now that the discount needed to be renewed yearly, and so have paid several months at full price. Is there anything I can do to fix this?
Signed up for premium service with student discount. During the enrollment entered credit card info and started student verification. Looked at FAQ before entering birthday went back to complete birthday my card was charged and my account is not prem...
Hi.A (long) while back I won some internet contest that promised me a lifetime of spotify for free. A month or so back I found out that in fact the guy in charge of the contest had taken peoples' phone numbers and connected it to spotify accounts, in...
I have Spotify Unlimited since some years since I want ad-free music, but don't need to listen off line. I understand Unlimited no longer an option, but how come they still charge me 49 SEK every month and put in ads like in the free version? Can Spo...