Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14773 Views

7 replies

11 likes

Security
  • 14773 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553466 Views

991 replies

116 likes

Account
  • 553466 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131151 Views

74 replies

12 likes

Account
Login
Premium
  • 131151 Views
  • 74 replies
  • 12 likes

Applying Gift Card to Account?

Hello, I received a Spotify gift card for Christmas, although I am already a member. I can't seem to figure out how to apply the balance to my account - I typed in spotify.com/redeem and it redirects me to the main Premium page. I never even get a ch...

Newbie

Hello,   I received a Spotify gift card for Christmas, although I am already a member. I can't seem to figure out how to apply the balance to my account - I typed in spotify.com/redeem and it ...

kbrooksc

Community Legend

279 Views

1 replies

0 likes

Account
Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

my payment does not work

I have tried paying on different computers, with different credit cards, with different payment methods and it always ells me that there has been a problem with the server, I lost my spotify premium and cant get it back.

Newbie

I have tried paying on different computers, with different credit cards, with different payment methods and it always ells me that there has been a problem with the server, I lost my spotify premium ...

kbrooksc

Community Legend

200 Views

1 replies

0 likes

Premium
  • 200 Views
  • 1 replies
  • 0 likes

Wanted trial, got charged

Hello everyone! When I was logged in earlier today I was given a banner that told me I could try spotify premium for 30 days by entering my credit credentials, which I did. I have premium, sure, but I was also charged a full amount for the month? Any...

Regular

Hello everyone! When I was logged in earlier today I was given a banner that told me I could try spotify premium for 30 days by entering my credit credentials, which I did. I have premium, sure, but ...

kbrooksc

Community Legend

182 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Student discount

Hey guys,I'm thinking of getting Spotify premium and I am currently a PhD student. However, I am not enrolled as a student at my university (it's not mandatory for PhD students and I don't require the benefits such as a local traffice ticket and deci...

Newbie

Hey guys, I'm thinking of getting Spotify premium and I am currently a PhD student. However, I am not enrolled as a student at my university (it's not mandatory for PhD students and I don't requir...

kbrooksc

Community Legend

355 Views

1 replies

0 likes

Subscription
  • 355 Views
  • 1 replies
  • 0 likes

Premium

I had clicked for the free 30 days and then get charged for $9.99 a month, and it started charging me and I didn't do the trial yet.. Is there anyway to go back and get me the free trial first?

Newbie

I had clicked for the free 30 days and then get charged for $9.99 a month, and it started charging me and I didn't do the trial yet.. Is there anyway to go back and get me the free trial first?

kbrooksc

Community Legend

280 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Log in not possible error code 408

Since last week I cannot log in, because of error code 408. I have checked my profil, here is everything ok (contry Germany) and I wasn't abroad the last time. I still try to log in in Germay but it does not work. Have anybody an idea what the proble...

Casual Listener

Since last week I cannot log in, because of error code 408. I have checked my profil, here is everything ok (contry Germany) and I wasn't abroad the last time. I still try to log in in Germay but it ...

Alfisohn

Casual Listener

355 Views

2 replies

0 likes

Account
  • 355 Views
  • 2 replies
  • 0 likes

Login With Facebook

Impossível logar no desktop pelo facebook...

Newbie

Impossível logar no desktop pelo facebook...

Bittencourt

Spotify Star

190 Views

1 replies

0 likes

Login
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Premium Account Renewal Date

My renewal date is the 24th of the month. I understand the process required to change my renewal date. What I would like to ask is, if I wanted to cancel my Premium subscription now so I could make my new subscription date the 2nd of the month, will ...

Music Fan

My renewal date is the 24th of the month. I understand the process required to change my renewal date. What I would like to ask is, if I wanted to cancel my Premium subscription now so I could m...

ofwolfandman

Music Fan

556 Views

2 replies

0 likes

Subscription
  • 556 Views
  • 2 replies
  • 0 likes

Accidentally deleted song from playlist

Hello, Today at about 3:30 I accidentally deleted a song from my playlist but don't remember it's name.Is there any way a moderator or someone from the spotify team could help? The playlist is called Top 600(Alt,Indie,Electro-Pop,Pop,EDM, and Rock) T...

Casual Listener

Hello, Today at about 3:30 I accidentally deleted a song from my playlist but don't remember it's name.Is there any way a moderator or someone from the spotify team could help? The playlist is called...

Stephlohlili

Newbie

2066 Views

7 replies

0 likes

  • 2066 Views
  • 7 replies
  • 0 likes

Spotify, good, bad, or indifferent? you tell me....

Hello all the apperently happy spotify users.....i know most post are not this kind... i would like to rant for a few if y'all don't mind, please bare with me..I have not really used Spotify much the past few months if at all. I've been watching conc...

Newbie

Hello all the apperently happy spotify users.....i know most post are not this kind... i would like to rant for a few if y'all don't mind, please bare with me..I have not really used Spotify much the...

MattSuda

Spotify Star

315 Views

1 replies

1 likes

  • 315 Views
  • 1 replies
  • 1 likes

Browse feature has suddenly disappeared

I subscribe to premium but the browse feature has suddenly disappeared. Had anyone else this? I'm using Android on phone.

Newbie

I subscribe to premium but the browse feature has suddenly disappeared. Had anyone else this? I'm using Android on phone.

Bittencourt

Spotify Star

329 Views

1 replies

0 likes

Premium
  • 329 Views
  • 1 replies
  • 0 likes

Receipt for gift card

I paid for a 3 month subscription as a birthday present and didn't receive a receipt ! I wanted to make a card and put the subscription code in it . But nothing came . PayPal says I have paid for it ? How do I get help with this ? Thanks

Newbie

I paid for a 3 month subscription as a birthday present and didn't receive a receipt ! I wanted to make a card and put the subscription code in it . But nothing came . PayPal says I have paid for it ...

Bittencourt

Spotify Star

2781 Views

5 replies

0 likes

Subscription
  • 2781 Views
  • 5 replies
  • 0 likes

Solved!! How can I change what device is the main decice for spotify

My tablet is where I first created my spotify account while my phone was broken, and when I got my new phone and signed on to spotify I can't do the same things like chose what song to play and replay a song over and over. I don't have spotify premiu...

Casual Listener

My tablet is where I first created my spotify account while my phone was broken, and when I got my new phone and signed on to spotify I can't do the same things like chose what song to play and repla...

b2n101

Casual Listener

1923 Views

3 replies

0 likes

Other
  • 1923 Views
  • 3 replies
  • 0 likes

PS4 & Phone - Premium

HI there, and thanks in advance for anyone who can help me. I recently signed up to premium through my ps4 and have been enjoying the service so far, however im having difficulty connecting the premium service which i pay for, to the spotify app on m...

Newbie

HI there, and thanks in advance for anyone who can help me.   I recently signed up to premium through my ps4 and have been enjoying the service so far, however im having difficulty connecting ...

driveflanger

Community Legend

230 Views

1 replies

0 likes

Premium
  • 230 Views
  • 1 replies
  • 0 likes

premium account

I paid for a premium account, but I still only have a free account. I checked my online banking and I was charged the premium membership fee. I tried logging out of spotify and back in several times but still no change. Thank you.

Newbie

I paid for a premium account, but I still only have a free account. I checked my online banking and I was charged the premium membership fee. I tried logging out of spotify and back in several times ...

user-removed

Not applicable

210 Views

1 replies

0 likes

Premium
  • 210 Views
  • 1 replies
  • 0 likes

DEBIT CARD

Hello guys! I have a problem paying Spotify Premium. I used to have a debit card and I used it for every Spotify's payment. Now I've changed my card, but it's still a debit card, thou, but the payment system doesn't work anymore. How can it be possib...

Casual Listener

Hello guys!  I have a problem paying Spotify Premium. I used to have a debit card and I used it for every Spotify's payment. Now I've changed my card, but it's still a debit card, thou, but the...

KatesHere

Community Legend

592 Views

3 replies

0 likes

Premium
  • 592 Views
  • 3 replies
  • 0 likes

OLD friend won't log out..

Hi! Last year I borrows my Spotify premium account to a (then) good friend! Now I am not so good friends with him anymore! But I can't get him to log out from my account! How can I remove him from my Spotify?He makes me re-download my music every tim...

Regular

Hi! Last year I borrows my Spotify premium account to a (then) good friend! Now I am not so good friends with him anymore! But I can't get him to log out from my account! How can I remove him from my...

user-removed

Not applicable

2281 Views

15 replies

0 likes

Security
  • 2281 Views
  • 15 replies
  • 0 likes

US citizen studying in UK, how do I get the discount?

I am a US citizen and am studying in the UK for the year. How do I apply the student discount to my current account (which is just standard premium)?

Casual Listener

I am a US citizen and am studying in the UK for the year. How do I apply the student discount to my current account (which is just standard premium)?

Nico

Community Legend

791 Views

5 replies

0 likes

Account
Premium
Subscription
  • 791 Views
  • 5 replies
  • 0 likes

Solved!! Re: Family Plan not adding users correctly

Hi JeanI'm havin the same kind of problem, the difference being that my son now has access to Spotify as a Premium Family member but my account is still Free.Worried that if I upgrade to Premium I will be charged £14.99 for Family Me+1 and then anoth...

Regular

Hi Jean I'm havin the same kind of problem, the difference being that my son now has access to Spotify as a Premium Family member but my account is still Free. Worried that if I upgrade to Premium ...

jean3601

Community Legend

1151 Views

10 replies

0 likes

  • 1151 Views
  • 10 replies
  • 0 likes

All Tracks Unavailable

Hi there, Hoping someone can help! For the past few days every track I try to listen to is unavailable - even songs that people I follow are currently listening to! Is there a fix for this? Thank you Kelly

Casual Listener

Hi there,    Hoping someone can help!    For the past few days every track I try to listen to is unavailable - even songs that people I follow are currently listening to!&nbsp...

TheCaoth

Newbie

1027 Views

16 replies

0 likes

Other
  • 1027 Views
  • 16 replies
  • 0 likes