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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422554 Views
  • 965 replies
  • 108 likes
  • Account
  • 422554 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187178 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187178 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

I want a month try-out, but I have to pay 9,99 directly?

I want to get a spotify premium account, but first I'd like to try it out.But when I do that on the spotify website, they directly send me to iDeal to pay 9,99. But first month is for free? This message is from the Netherlands

  • Newbie
  • I want to get a spotify premium account, but first I'd like to try it out. But when I do that on the spotify website, they directly send me to iDeal to pay 9,99. But first month is for free?  ...
  • KatesHere
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Contact number

I need a contact PHONE number for an issue

  • Newbie
  • I need a contact PHONE number for an issue
  • KatesHere
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • Other
  • 240 Views
  • 1 replies
  • 0 likes

Can't login

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access either. Just want to cancel my subscription, move m...

  • Visitor
  • I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access ...
  • Jordi
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
  • 165 Views
  • 1 replies
  • 0 likes

Migrating Spotify Account Data

So this is awkward... I got a divorce last year and my Spotify name had my married name on it. Now anyone who wants to follow me will see my old name and ask questions and that seems like maaaaybe a conversation I don't want to have just because some...

  • Newbie
  • So this is awkward...   I got a divorce last year and my Spotify name had my married name on it. Now anyone who wants to follow me will see my old name and ask questions and that seems like ma...
  • Jordi
  • Community Legend
  • 1144 Views
  • 1 replies
  • 0 likes
  • Account
  • 1144 Views
  • 1 replies
  • 0 likes

customizung playlist

https://partners.spotify.com/customizing-playlists/ It says on this website I should be able to custumize the image of my playlists, but I don't have the option to edit it?

  • Casual Listener
  • https://partners.spotify.com/customizing-playlists/   It says on this website I should be able to custumize the image of my playlists, but I don't have the option to edit it?
  • griff-in
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • Other
  • 153 Views
  • 2 replies
  • 0 likes

Connection facebook

Even if i click to tab to connect the my Facebook and Spotify accounts, i can't do it. I allow the permissions and follow the steps however there is no connection.

  • Casual Listener
  • Even if i click to tab to connect the my Facebook and Spotify accounts, i can't do it. I allow the permissions and follow the steps however there is no connection.
  • gorkaekiza
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
  • 236 Views
  • 2 replies
  • 0 likes

Can't login

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access either. Just want to cancel my subscription, move m...

  • Visitor
  • I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access ...
  • 321 Views
  • 0 replies
  • 0 likes
  • Premium
  • 321 Views
  • 0 replies
  • 0 likes

Activity not showing up Facebook

Anybody with the same problem? Tried everything. Logging off, deleted Facebook app and Spotify app. More with the same problem?

  • Newbie
  • Anybody with the same problem? Tried everything. Logging off, deleted Facebook app and Spotify app. More with the same problem?
  • Steph_B
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • Other
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! I suscribe with the offer for three months and paid after a month

Hi. I suscribed by the offer for three months at 9,99€, but after a month I get a new paid in my paypal account, but in my account I get the correct info, my next paid is in 2016-3-9 (march - the first time was in december). How can I get a refund fo...

  • Casual Listener
  • Hi.   I suscribed by the offer for three months at 9,99€, but after a month I get a new paid in my paypal account, but in my account I get the correct info, my next paid is in 2016-3-9 (march ...
  • javiergobea
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • Account
  • 277 Views
  • 2 replies
  • 0 likes

Help I Wanted the 3 mo for 9.99 instead only got one month

Account JCWORD. I asked my wife to purchase me a Spotify gift card for Christmas so I could get the special for 3 mo for 9.99 that expires Dec 31st. Well I used the email with the offer and when it came to payment screen I entered the gift card code ...

  • Casual Listener
  • Account JCWORD. I asked my wife to purchase me a Spotify gift card for Christmas so I could get the special for 3 mo for 9.99 that expires Dec 31st. Well I used the email with the offer and when it c...
  • jcword
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 200 Views
  • 2 replies
  • 0 likes

Spotify E-card paid but no message or gift received.

Yesterday I bought Spotify E-card gift for the present day. I paid sucessfully by Dotpay and received Transaction confirmation by e-mail. I haven't got any e-mail from Spotify, there is no information on transatcion list on my account.I was charged f...

  • Newbie
  • Yesterday I bought Spotify E-card gift for the present day. I paid sucessfully by Dotpay and received Transaction confirmation by e-mail. I haven't got any e-mail from Spotify, there is no informatio...
  • Steph_B
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Upgrade to Spotify Premium(Student)

Hey guys'n girls, so here iam going to describe my problem: i once had my Spotify Account running with Spotify Premium (Student) but i decided to change back to the Free- Version.I used the Service of Unidays to get the 50% sale on it. Now when i try...

  • Newbie
  • Hey guys'n girls,   so here iam going to describe my problem:   i once had my Spotify Account running with Spotify Premium (Student) but i decided to change back to the Free- Version. ...
  • user-removed
  • Not applicable
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 202 Views
  • 1 replies
  • 0 likes

country and payment method

Hi,I'm italian but today i discovered that my account had become of philippines.So to try to change my country i put a new payment method. I clicked on change country then italy then i used my paypal account.Now i return to profile settings page but ...

  • Newbie
  • Hi, I'm italian but today i discovered that my account had become of philippines. So to try to change my country i put a new payment method. I clicked on change country then italy then i used my pa...
  • user-removed
  • Not applicable
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 122 Views
  • 1 replies
  • 0 likes

Can't access premium account

I've been trying to access my premium account for 3 months now and now that I finally have proof of payment and receipt, I'm being ignored by Spotify's customer support email with an automated email. My phone was stolen so I've lost my email account ...

  • Visitor
  • I've been trying to access my premium account for 3 months now and now that I finally have proof of payment and receipt, I'm being ignored by Spotify's customer support email with an automated e...
  • user-removed
  • Not applicable
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 145 Views
  • 1 replies
  • 0 likes

New credit card

Hi all, Thing is i lost my credit card and immediately blocked it so noone can use it. Got new.Now i would like to carry on as premium on spotify but spotify is not letting me to change credit card info. Who could help out? Cheers.

  • Newbie
  • Hi all,   Thing is i lost my credit card and immediately blocked it so noone can use it. Got new. Now i would like to carry on as premium on spotify but spotify is not letting me to change cr...
  • user-removed
  • Not applicable
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Change connected facebook accoutn

Hey all, is it possible that i can change my logindata while logged in with facebook? I'm loggin in on my phone to my facebook account connected to spotify premium and I wanted to log into facebook on my computer as i recognised i forgot my password ...

  • Newbie
  • Hey all,   is it possible that i can change my logindata while logged in with facebook?  I'm loggin in on my phone to my facebook account connected to spotify premium and I wanted to log...
  • user-removed
  • Not applicable
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 145 Views
  • 1 replies
  • 0 likes

Help me!!!

Hi dears!I have a problem because I don't remember my password. I have a premium account. I applied for a new password and they said me that I will receive an email. But I didn't receive email either in my inbox or as a spam . My account is from mail...

  • Casual Listener
  • Hi dears! I have a problem because I don't remember my password. I have a premium account. I applied for a new password and they said me that I will receive an email. But I didn't receive email ei...
  • user-removed
  • Not applicable
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Andrea

Hola que tal, acabó de unirme a spotify y me acabo de dar de alta en premium hace unos minutos pagué. Él problema es que no me aparece mi cuenta premium , me aparece la Free.

  • Newbie
  • Hola que tal, acabó de unirme a spotify y me acabo de dar de alta en premium hace unos minutos pagué. Él problema es que no me aparece mi cuenta premium , me aparece la Free.
  • Steph_B
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! PSE payment

Hi I can subscribe PREMIUM by paying by PSE, but why I cannot do the same for PREMIUM FAMILY?

  • Newbie
  • Hi   I can subscribe PREMIUM by paying by PSE, but why I cannot do the same for PREMIUM FAMILY?
  • Steph_B
  • Roadie
  • 374 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 374 Views
  • 1 replies
  • 0 likes

Problem with Setting password for Device

(Intro, you may skip this :The link from my Sonos system (controller on iPad) to Spotify (premium) is no longer working. Was adviced by the support centre to try and solve it by deleting the Spotify Account from Sonos and then to add it back. To be a...

  • Regular
  • (Intro, you may skip this :The link from my Sonos system (controller on iPad)  to Spotify (premium) is no longer working. Was adviced by the support centre to try and solve it by deleting the Sp...
  • Pitou
  • Regular
  • 512 Views
  • 6 replies
  • 0 likes
  • Account
  • 512 Views
  • 6 replies
  • 0 likes