Spotify Account Hacked - Please Help!!

[FaintDeftone]

He Mods,

Some jerk hacked my Spotify account and I'm a little freaked out. I can log in via Facebook but I cannot change my email or my password because the hacker changed both on my account. I was able to cancel my premium subscription so the hacker couldn't get my credit card information but I still cannot change anything.

The guy who did it put his email address as realswagger@hotmail.com and keeps forcing all of this hip hop music playing on my PC and Android client.

I already did the "log out everywhere" option but I really need to change my information and possibly delete my account so I can disassociate it from my Facebook page (where I'm assuming the hack happened).

Any help would be greatly appreciated. I think it sucks there is no number I can call to get immediate assistance...

[FaintDeftone1]

Update:

I completely disassociated my Facebook page with my Spotify account (which I didn't need a password for) and create a new account completely. I had to make another forum name in order to reply. I would love to have my old account back if all possible and gain it back from this asshat who hacked me. I had a long history on that account and a lot of friends/playlists and a month left of Premium before I cancelled it due to this issue.

Please help. I filled out a support ticket but since support is associated with the hacker's email on-file on the account, I can't get a reply from them.

[MattSuda]

@FaintDeftone1 

I suggest you contact support  so they can help you

On this contact form you will be able to tell them which email address to send the reply to

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[FaintDeftone1]

Thanks, Matt. I contacted both the contact form and the Twitter account and have not heard back yet. Hopefully soon.

[MattSuda]

Wait a little bit longer.

If you still don't get a reply, post back here and let me know. I can then forward this thread to support for review and they can help you.