Spotify Account Reverted to Free

[arashmem]

Hi there,

My Spotify account is under a Fido subscription agreement here in Canada until late 2017. I registered back in December and now in March it's reverted my account back to free for some reason.

I tried calling Fido to revert my plan back, but it's an insane hassle trying to perhaps delete this account and re-registering VIA fidohub.ca, as it keeps saying that my phone number is already linked to this account.

Please help!

[arashmem]

Also just a quick note: they have said they reset my code for the fidohub.ca portal. Apparently the issue was that I moved my phone number from one name to another. But I still am not able to access the promotion through the portal for my specific Spotify account!

[jean3601]

Hey @arashmem

Unfortunately, you have to go through Fido as their is not much we can do for you here 😞