Spotify Account was hacked and plan changed.

[xswiftsilencex]

My account was hacked this September and the person upgraded my account to a premium family plan. I didn't notice until this months payment receipt came through. I have since removed their users, changed my accounts password, and changed the subscription plan back to premium.

I tried reaching out to your team through the contact form but the 3 little dots just keep cycling.

These are my questions. Question 1. Why didn't I receive an email notifying me that my account had been updated to a different subscription plan? Question 2. Can I receive a prorate for the family plan back to a normal premium plan?

[Jose_M]

Hi there!

I'm sorry to hear you think someone else may have gained access to your Spotify account. I'd recommend checking out this Support article for the next steps to take.

Let me know how things go!

[xswiftsilencex]

Hi Jose.

My question isn't related to what to do now. As I stated in my response, I already changed settings for my account. My questions relate to a possible prorate and why I wasn't notifed when my subscription changed.

[Jose_M · Accepted solution]

Hello @xswiftsilencex!

You can always monitor your account billings here. 

Also, here's the refund policy if you wish to claim it.

Hope this helps!

[xswiftsilencex]

Hey Jose,

Thanks for following up with me! The refund policy article link was very helpful.

Thank you for your help.

[Jose_M]

Hello @xswiftsilencex!

I'm glad to hear my reply was helpful. Make sure to let me know if you have any other questions and have a nice day 🙂