Hey everybody, I have a problem with Spotify Connect and also my account billing. I hope this is the right section to ask since my problem is cross-platform.
First of all these are the devices I use to access the Spotify services:
- Desktop PC running Windows 8.1 Pro
- Nexus 6 running Android 5.1
- Galaxy S3 running Android 4.4.4
- (all on the latest official version of Spotify)
I have a Spotify Premium Abonnement.
So far so good. My major problem is that Spotify Connect isn’t working anymore for me. This problem persists since approximately mid-October 2014 (yeah I was too lazy to post before) after I came back from a trip to Ireland.
It used to work all fine before and I could control my desktop client from my phone, but now nothing. The PC doesn’t show up on the phone and the phone doesn’t show up in the desktop client.
To clear things up, since the problem exists I have tried a few things to get it working:
- Uninstalled/reinstalled the app on the phone(s)
- Uninstalled/reinstalled the windows application (also tried the beta back then which is now the stable release)
Further I checked the following:
- I am definitely on the same WI-FI network (I could also still see my phone on the Devices tab before that feature was removed)
- I was Premium all the way, not a short period as free user that could have potentially broken the Connect feature
- And yes I’m logged in with the same account on all devices
A (good) side-effect that I think is related to the issue:
- I can stream (literally stream, not using the offline feature) different tracks on multiple devices at the same time without getting the “Your account is used on another device message” like it used to be before Connect stopped working for me. I shouldn't be able to do this right? Although useful I rather have Spotify Connect back
My (maybe stupid) speculations as to why the problem exists:
- When I created the account back in 2013 I couldn’t log in for a long time because of system internal conflicts because of the hash at the beginning of my Spotify user name “#moritz”. I contacted the support by e-mail and like after a quarter of the year I could finally log in with my new account. Maybe the hash still causes some problems?
- Another theory I have or better a curiosity I noticed was, while I was in Ireland my streaming stopped because of somebody else using my account, which is absolutely impossible because the only other device I used back then was my PC which was at home – alone. And of course I never gave anyone else my log-in data. Actually quite a few odd things happened using Spotify on my Ireland trip…
My second problem is rather minor and doesn’t affect me negatively. Since I subscribed to Premium back in April 2014 only my first two receipts showed my Credit Card as “Visa”. Since then it says “Unknown” as method of payment. It continued to work and charges my credit card monthly but I still find it a bit strange. I have never changed anything related to my subscription or method of payment. Any ideas why this is?
I really hope my first problem can be solved somehow as I’m planning to buy Hi-Fi gear that has Spotify Connect built-in and I really want to be able to control it with my phone.
With kind regards,
Moritz
