Spotify Double Charged me. Cannot detach ACH auto-payment.

[nibblebot]

username: nibblebot

I've been charged twice for each of the last 8 months. Once each on my paypal and once each on my checking account which I *cannot* disconnect from my account.

I've contacted Spotify support 8 days ago and still have no reply and I will be charged again in the next week.

I've just now canceled my Premium subscription in the hopes that I will stop getting charged.

Please, Spotify team, I need some feedback. I have been a loyal paying customer since 2012.

Of course, I'm sure Spotify has no incentive to look into issues for users are getting double charged except to avoid the users' claim that they are being taken advantage of.

I'll be complaining on all public forums possible until I can get a response.

[Peter__]

If you are being double charged, you definitely have more than one account on Premium.

Have you got your 8-digit case number to hand? It is in the automated email reply you get when you open a case. I can ask someone to check it out for you.

[nibblebot]

case #: 01886043

I suspect it is because I attached/detached facebook account at some point and switched from ACH to paypal auto-pay.

I don't have any records of a second account, and my ACH charges do not have reference numbers.

I suspect your billing system detached my recurring ACH payment from my account because I cannot see any record of it in my Account Profile.

None of my alternate emails seem valid in the 'Forgot your Password' section.

I can provide my checking account routing/acct number over secure channels so you guys can look it up.

[Peter__]

I will ask someone to pick up that case for you.

[nibblebot · Accepted solution]

OK. I think I've discovered the issue. It is a misreading of my accounts. My paypal is debiting from my ACH.

Spotify is NOT double charging me.

Please excuse my rudeness.

[Peter__]

No worries, glad you figured it out!

[ArnoutLeeman]

I do have the problem. For the last few months Spotify is charging me double while I only have one account on my credit card. 

Spotify, please check this out.

Regards,

Arnout

[Peter__]

@ArnoutLeeman - You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.