Spotify Premium Student Discount Not Working

[bleong13]

I was previously signed up for the spotify premium discount for students but my payment card expired before I remembered to update the card information so I had to put my card information in again and sign up for premium again. However, spotify isnt allowing me to sign up with the spotify student discount no matter how many times I try.  

I go to the page where you start the process to sign up for the student discount and when I click the "get premium" button I get taken to my account screen with a message in a red box that says "Oops! Something went wrong, please try again."

I've tried over 10 times to get this to work in addition to trying on multiple different browsers and after logging out of all devices and logging in again.  I've also looked at the other posts on the forums and I've seen several instances of other people encountering the same problem however there is no fix being offered and barely any assistance.  I know this problem has existed for quite awhile so it isn't like this is a new problem that spotify hasn't gotten around to fixing yet.  Nothing I have tried has solved this problem and there is no listed method to explicitly contact spotify to get this corrected which is rather upsetting. My old premium membership has sinced expired and to renew I had to pay the full $10 price.  I probably wont use spotify anymore if this doesn't get fixed within the month since it seems pointless to me to pay more than I'm supposed to for a service that doesn't even work properly.

[tgward1]

Hi as far as I can see there is no option for student discount, just family discount. Have they discontinued it?

[MattSuda]

@tgward1 

If the student discount is available in your country, it will be available at http://spotify.com/student

If you have trouble signing up,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

[alvarado15]

I have the same problem. After logging in to the student discount page it just takes me straight to my account overview instead of letting me enter my college information. I am  a freshman at UNC Chapel Hill, and I already have a premium membership.

[MattSuda]

@alvarado15 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[meahtenoha]

Hey everyone! I'm going to lock this thread so we can continue the discussion about this issue here:

https://community.spotify.com/t5/Ongoing-Issues/Trouble-signing-up-for-Student-discount/idi-p/106993...

We will update you in that 'Ongoing Issue' thread when we have an update. Until then please get until touch via our contact form for help signing up for the student discount. Thanks everyone!