Spotify Update for MAC

[mattjem1234]

Hi guys,

After the latest update, none of my playlists now load? Im running premium and have been for years without any problems at all and all of sudden none of my playlists load up? have got many of them with thousands of songs and really dont want to lose them!

Anyone got a solution?

Thanks.

[MattSuda]

Try reinstalling the Spotify app. That usually fixes the problem

If not,

Read this post for troubleshooting steps and how to contact support if the steps don't work

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premi...

[mattjem1234]

Hi Matt, i have tried reinstalling multiple times, and still nothing - any other recomendations of how to fix it? 

[MattSuda]

Have you tried a clean reinstall?

Advanced method:
https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Easy method:
Download this free app cleaner. It's super easy.

http://www.freemacsoft.net/appcleaner/

When you open up the app, search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool.

After that, download and reinstall Spotify.

[mattjem1234]

Still not worked, i have clean reinstalled twice, (that app is very useful thank you for that) but still not worked, i have attached a picture of what happens with all of my play lists - anything else you can think of? 

[MattSuda]

Have you double checked your internet connection? Have you tried restarting your mac? I'm not sure what else you could try. At the point it looks like a problem with the internet connection because it's not loading. 

[mattjem1234]

Hi Matt, no it didn't work - they sent out an update which solved the problem.