Spotify doesn't work on computer

[Brocobilly]

Plan

Premium

Country

France

Device

Asus ROG GL502VS Laptop

Operating System

Windows 10

My Question or Issue

 Hello,
I have a problem with Spotify on my pc since January. I can't listen to any music except the one that I downloaded before, and all the internet service are gone (I can't see what my friends are listening to for example) but it doen't pop a message like if i was offline.
I tried to reinstall it (many times) and it still doesn't work, it's even worse now. All of my playlist are empty, even the one that I subscribed to. My name isn't displayed now and all I got is an Id with letters and numbers. 
The web player got the same problem, but I can find my music at least (but cannot play it). 
It works fine on my phone so it's really strange. I already tried to uninstall it and download another installer but it got the same problem (got an error 17 for a moment but now it doesn't appear anymore), I also tried to install the windows store version, but it got the same problem. I searched online but couldn't find anything. I cleaned up my cache, fixed the registry, deleted anything spotify related in my computer, but nothing seems to work. 
It's starting to get a little on my nerves, so I'd like some help please.

Thanks in advance for your help.

[Bittencourt · Accepted solution]

Hi @Brocobilly, thanks for writing!

Please try the following steps and let me know if it helps:

• Log out > Restart desktop > Log back in
• Reinstall app from Windows Store 

After that, remove all lines from their hosts file that are blocking Spotify: 

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. Go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify

[Brocobilly]

Wow, thank you so much it works perfectly now. I don't understand what was the cause of this, does it come from the firewall or something like this ? Anyway, thank you for the very quick reply. 
Have a nice Day !

[Bittencourt]

Hey @Brocobilly, you're welcome 🙂

I'm glad I could help you, although I'm not sure of the cause of this issue, since it started recently and is currently under investigation by the Spotify staff.

Let me know if you have any other questions!

[manuelgarrido]

**bleep** thank ou so much, I've been without spotify on my laptop for a year now and finally found this topic. I'm tankful

[Jeremy]

Hey @manuelgarrido,

Thank you for your reply and confirmation in this thread.

We're super happy to see that you're able to use Spotify on your laptop again 🙂
 

Let is us know if we can help you with anything else.

Have a continued great weekend.

Take care!