Spotify is not allowing me to buy premium

[TakeMyMoneyPLS]

Plan

Free

Country

South Africa

Device

Windows PC, Android Device

Operating System

Windows 10

My Question or Issue

I was on premium for a while. I renewed my bank card, so my card number changed. On the 23rd of Jan, I was notified that my payment was not successful and that I need to update my details. I tried that, and it did not work. So I cancelled Spotify Premium in order to buy it again. But every time I go through the process of buying premium it says that my Premium was cancelled and I won't get these messages anymore. I tried both payment methods of Debit Card or Mobile Payment. Neither worked. I would prefer for the payment to go off my mobile account. Please help.

[OneByBoo]

Hi there @TakeMyMoneyPLS,

thanks for reaching out !

In order to have your payment pass through correctly, you have to provide a method that fits the country of origin set on the account - in this case, South Africa.

In order to check out that the correct country is listed and to view which payment methods are available to you, please make sure to check your account overview page at Spotify.com.

Furthermore, this help page contains all troubleshooting steps needed to assist you pass the payment the right way.

Note: using incognito page for the process might help as well.

Hope this helps.

Let me know if you have any further questions 🙂

[TakeMyMoneyPLS]

Thank you for the advice. I have been through the troubleshooting page a
couple of times and have not found a solution for this issue. Hence my post
on this forum.

My account is set to South Africa. When I do the Mobile payment method, I
receive an OTP and I enter it successfully. When I do this, it loads at 66%
and then I get an error message in red saying that my Spotify premium has
been canceled. This also happens with the Debit Card payment, I have not
been successful at either payment method.

Spotify is not allowing me to repurchase premium, because I canceled it.
My boyfriend canceled his premium account so that he can switch to the
Mobile payment option. It worked fine for him.

[OneByBoo]

Hi @TakeMyMoneyPLS,

thanks for following my advise !

What i would like you to also try is to use incognito web page when trying the payment process - it tends to solve issues like the one you're having.

However, if the troubleshooting page didn't help, i'd recommend trying the process on a fresh new account to see if it does pass on.

Make sure to use this help page to first locate all account listed with your details and that all of them are Free to avoid extra charges.

If you do eventually choose this option of a new account and you have data you wish to transfer to your new account, please make sure to follow the steps provided on this Spotify Answer.

Let me know if you have any further questions 🙂

[TakeMyMoneyPLS]

Thank you @OneByBoo

I have tried the incognito tab now. Unfortunately the same problem
persists. I will follow your advice, and start a new account. Thank you for
providing the steps in order to transfer my data.

[OneByBoo]

Hi @TakeMyMoneyPLS

No problem.

Keep me posted on any progress or if you have any further questions.

I'm always around to help 🙂