Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify no me permite cambiar mi país a España

Spotify no me permite cambiar mi país a España

Hola, ojalá alguien me pueda ayudar.

 

Soy estudiantes en Londres y normalmente resido allí por lo que mi pais de residencia en mi perfil es Reino Unido, pero actualmete estoy de vacaciones en españa. Al llevar aqui mas de 14 dias me dispongo a cambiar mi pais de residecia a España pero Spotify solo me ofrece Francia. ¿ Cómo es posible si no estoy ni cerca y no he estado alli? 

No se que hacer para que me localice en españa y me de la opcion de cambiar mi pais a España en mi perfil.

 

Un saludo

 

Reply
4 Replies

Hi there!

 

Thanks for your post. 

 

I hope you dont mind my English reply.

 

Can you change your country settings by following the steps here?

 

Let me know how it goes.

 

Thanks!

Hi Mary Jay, thanks for your reply, don´t mine speaking in english.

Thanks for that but I know where to change the country, my problem is that it doesn´t come up the option of spain, just France and I don´t know why.

I attach the photo of what´s happening. 

I´m in Spain now so it doesn´t make sense.

 

Thanks 

 

 

Captura de pantalla 2016-04-03 18.23.54.png

Hey there,

 

Thanks for getting back to me with the info.

 

This is something Spotify Customer Support can help you.

 

They are super nice and friendly and can change your country settings. Just get in touch with them via email by filling out this contact form here, or on the Twitter handle @SpotifyCares

 

Thanks!

@BLF eres Premium?

 

Entra a esta pagina y revisa si te aparece una direccion IP de Francia o no:

 

http://whatismyipaddress.com/

 

 

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random