Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I am using Spotify Premium on my Samsung Galaxy since a few weeks, suddenly today tracks started stopping after 2 seconds and passed authomatically to other Russian songs I never had heard before, and the "web player microsoft edge" appeared written down with its icon. I tried several time to change the mode to "Smartphone" but it would not work anyway. I never connected to spotify from my laptot or microsoft edge so I do not know what is happening, I tried to close the app, close the account, uninstall the app and install it back but it doesn't work. Tracks I chose are interrupted after a few seconds and a new music I never chose (always from a Russian band or playlist) appears and on the display sometimes Spotify asks to chose between WebPlayer and the Smartphone but still, chosing the smartphone mode does not solve the problem!
What should I do? thank you!
Hey there @ilakal,
Thanks for reaching out about this in the Community, and welcome 🙂
We'd first recommend checking this article where you'll find a few tips on how to secure your account.
In case you think someone has gained access to your account, we'd recommend following all the steps in this article. If this doesn't do the trick, you can reach out to our Support team here. They'll be happy to assist you further and check if everything is in order with your account.
If you have any other questions, don't hesitate to let us know.
Have a good one!
Hey there @shineon4me,
Thank you for your reply in this thread. We're sorry to hear about this.
We suggest that you follow the steps that @Novy presented in her last reply, such as removing access to third-party apps, keeping your device’s firmware, operating system, and/or anti-virus software up-to-date for general online security and resetting your password.
If you have any questions we're always one reply away.
Cheers!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…