Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify says im entering another address, but its exactly the same...

Spotify says im entering another address, but its exactly the same...

Plan

Premium Family

Country France

 

Device

(iPhone 6 , Macbook Pro late 2016)

Operating System

(iOS 12)

 

My Question or Issue

Hi!

 

We just got the premium Family pack to be able to all listen to different things at the same time, but when I sent the invitation to join, the address doesn't get accepted as the same, while its exactly the same address in the same country...

 

I already changed the address to a monument close by and not even that worked.. so I don't really know what to do now...

 

thank you in advance!

Reply
1 Reply

Hey @Helenaf ,

 

Thanks for coming to the Community.

 

Can you please give it a try on another device and/or another browser?

 

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts