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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420974 Views
  • 965 replies
  • 108 likes
  • Account
  • 420974 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186310 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186310 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103408 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103408 Views
  • 69 replies
  • 10 likes

no puedo ver a los integrantes de mi premium family

hoy sume dos integrantes a mi family plan. no tenian usuario en el momento de l a invitación. una vez aceptaron crearon el usaurio y no los puedo ver en mi lista de integrantes. como hago? a ellos le figura una cuenta free.espero la respuesta

  • Visitor
  • hoy sume dos integrantes a mi family plan. no tenian usuario en el momento de l a invitación. una vez aceptaron crearon el usaurio y no los puedo ver en mi lista de integrantes. como hago? a ellos le...
  • Luan
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Account hacked

PlanPremiumCountryTurkeyDeviceWindows PC, Android Operating System(Windows 10, Android) My Question or IssueThis is my second account. I used to have a premium account under a different mail. I've been using premium for a lot of time now. Please help...

  • Visitor
  • Plan Premium Country Turkey Device Windows PC, Android  Operating System (Windows 10, Android)   My Question or Issue This is my second account. I used to have a premium account u...
  • Billy-J
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 306 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playing on different device

Somebody is using my spotify for his/her own device.In the menu connecting with a device, I see my phone, my laptop, and sometimes an other phone.My music is being skipped and paused and this person is constantly trying to listen music through my aco...

  • Casual Listener
  • Somebody is using my spotify for his/her own device. In the menu connecting with a device, I see my phone, my laptop, and sometimes an other phone. My music is being skipped and paused and this per...
  • charlesderek
  • Regular
  • 1994 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1994 Views
  • 3 replies
  • 0 likes

Unable to join Premium Duo

Hi there,I have just started Premium duo (I think). My girlfriend and I live together in Dublin, Ireland but she is in Poland at the moment because she went for holidays and is not able to return yet due to pandemic and closing of the borders. The pr...

  • Casual Listener
  • Hi there, I have just started Premium duo (I think).  My girlfriend and I live together in Dublin, Ireland but she is in Poland at the moment because she went for holidays and i...
  • iB79
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 443 Views
  • 2 replies
  • 0 likes

Charge back Account Troubles

PlanFree, was premium (see below)CountryUSADevicePC, iPhone XOperating SystemWindows 10, iOS 13.X My Question or IssueAt the beginning of this month, I issued a support ticket to cancel a premium subscription on an account I did not have access to, b...

  • Newbie
  • ...his account as there was private, and public playlists that the owner would want back.   <community rock star edit - removed personal info> 
  • Billy-J
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 313 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log into spotify from my new device

I recently upgraded my iPhone from a 5 to an 11. I can't log into spotify from my new phone. It says "something went wrong. please try again later." Well...what's going wrong and how can I fix it?? I think I did forget my password a couple times on m...

  • Casual Listener
  •   I recently upgraded my iPhone from a 5 to an 11.  I can't log into spotify from my new phone.  It says "something went wrong. please try again later."  Well...what's going wron...
  • Elena
  • Moderator
  • 2801 Views
  • 7 replies
  • 0 likes
  • Account
  • 2801 Views
  • 7 replies
  • 0 likes

Can't change payment details

Hi I've been trying to change my the card on my payment method. Every time I press change payment details, it always says 'Something went wrong. Try again, or get help'. I've tried several time within these past few weeks but the same error message s...

  • Visitor
  • Hi I've been trying to change my the card on my payment method. Every time I press change payment details, it always says 'Something went wrong. Try again, or get help'. I've tried several time withi...
  • aibunaa
  • Visitor
  • 652 Views
  • 2 replies
  • 1 likes
  • Account
  • 652 Views
  • 2 replies
  • 1 likes

Superuser Contribution Bring Back Album Titles in Playlists

When I would go to the New Music Friday playlist, one of the most helpful things was seeing the album title next to the artist name so I could see if this song was just a standalone single, an EP or a track that’s part of a full album release. That h...

  • Visitor
  • When I would go to the New Music Friday playlist, one of the most helpful things was seeing the album title next to the artist name so I could see if this song was just a standalone single, an EP or ...
  • SoundShots
  • Composer
  • 549 Views
  • 2 replies
  • 0 likes
  • Mobile
  • 549 Views
  • 2 replies
  • 0 likes

Bring back Safaera

PlanPremiumCountryGuatemalaDeviceSamsung A5 My Question or Issue PLEASE bring back "Safaera" by Bad Bunny. It's unfair for us users that do enjoy the song to have it remove. I understand what explicit means, other users should to. If not you could go...

  • Visitor
  • Plan Premium Country Guatemala Device Samsung A5   My Question or Issue   PLEASE bring back "Safaera" by Bad Bunny. It's unfair for us users that do enjoy the song to have it remov...
  • Billy-J
  • Spotify Star
  • 4745 Views
  • 4 replies
  • 21 likes
  • Other
    Premium
    Unlimited
  • 4745 Views
  • 4 replies
  • 21 likes

Superuser Contribution Unkown people in my Family Plan

Hello, I am using Spotify Premium from Portugal for some years now. Last year I created a family plan for me and my girlfriend, and, to my surprise, I listened to the playlist "Family Mix" and found quite some tracks that neither me nor my girlfriend...

  • Casual Listener
  • Hello, I am using Spotify Premium from Portugal for some years now. Last year I created a family plan for me and my girlfriend, and, to my surprise, I listened to the playlist "Family Mix" and found ...
  • Elena
  • Moderator
  • 843 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 843 Views
  • 1 replies
  • 0 likes

Solved!! How to Create or Have an Artist profile?

My song was released today, but it was address to a different person (artist) that has the same name as mine, I dont have an artist profile that's why the song was address to that artist and not to me. So how do i create an artist profile so that i c...

  • Casual Listener
  • My song was released today,  but it was address to a different person (artist) that has the same name as mine, I dont have an artist profile that's why the song was address to that artist and no...
  • Maxim
  • Spotify Star
  • 1625 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 1625 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't Log in (Username/Password ~ Facebook ~ Email Link)

Issue: I can't log in on my phone, or on my new phone or on someone else's phone (I tried to log in with password / username and it didn't work, it stays "pressed" and goes blank again, logging in with Facebook doesn't works either, loads the Faceboo...

  • Casual Listener
  • Issue:   I can't log in on my phone, or on my new phone or on someone else's phone (I tried to log in with password / username and it didn't work, it stays "pressed" and goes blank again, lo...
  • Petya
  • Community Legend
  • 992 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 992 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify won't accept my username even though it's correct

I recently bought a new laptop and wanted to get Spotify running on it as soon as possible. Apparently this was a problem, as the Windows app for Spotify didn't accept my username. I tried my primary email (which I already know for certain is the one...

  • Casual Listener
  • I recently bought a new laptop and wanted to get Spotify running on it as soon as possible. Apparently this was a problem, as the Windows app for Spotify didn't accept my username. I tried my primary...
  • Petya
  • Community Legend
  • 1052 Views
  • 3 replies
  • 0 likes
  • Account
  • 1052 Views
  • 3 replies
  • 0 likes

Superuser Contribution Money deducted for my student premium plan but account not activated

PlanPremiumCountryIndiaDevice(Oneplus 6T)Operating System(Android 10.) My Question or IssueMoney deducted from my card but showed error something went wrong and my students premium account didn't activated. How can I get the refund for that or activa...

  • Casual Listener
  • Plan Premium Country India Device (Oneplus 6T) Operating System (Android 10.)   My Question or Issue Money deducted from my card but showed error something went wrong and my students p...
  • Petya
  • Community Legend
  • 910 Views
  • 9 replies
  • 1 likes
  • Premium
    Subscription
  • 910 Views
  • 9 replies
  • 1 likes

Superuser Contribution Russian Logins and 2 Factor Authentication

Last month, my spotify was compromised 3 different times, and I changed the password 3 separate times to try to secure my account. Now today, within 8 hours, I had a russian login into my account, after changing both my password and email connected t...

  • Visitor
  • Last month, my spotify was compromised 3 different times, and I changed the password 3 separate times to try to secure my account.  Now today, within 8 hours, I had a russian login into my accou...
  • Petya
  • Community Legend
  • 1015 Views
  • 3 replies
  • 0 likes
  • Login
    Security
  • 1015 Views
  • 3 replies
  • 0 likes

Superuser Contribution LOST OLD SPOTIFY ACCOUNT

PlanPremiumCountryMexicoHello, I had my account connected to my Facebook page but I deleted it. Spotify still worked fine, then I tried to connect it with another Facebook account and logged out, when trying to log back in, I couldn't so I created a ...

  • Visitor
  • Plan Premium Country Mexico Hello, I had my account connected to my Facebook page but I deleted it. Spotify still worked fine, then I tried to connect it with another Facebook account and logged ...
  • Ivan
  • Spotify Legend
  • 1088 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1088 Views
  • 1 replies
  • 0 likes

Solved!! Charged after cancellation?

PlanFree/PremiumCountryUnited StatesDevice(iPhone 8, Macbook Pro late 2016)Operating System(iOS 10, Windows 10) My Question or IssueI went into the website and cancelled my Spotify premium and was given the date of 5/16/2020 that my account would swi...

  • Casual Listener
  • Plan Free/Premium Country United States Device (iPhone 8, Macbook Pro late 2016) Operating System (iOS 10,  Windows 10)   My Question or Issue I went into the website and cancelle...
  • ZackOverkill
  • Casual Listener
  • 658 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 658 Views
  • 2 replies
  • 0 likes

Someone is in my account playing music.

PlanPremiumCountryUnites StatesDeviceLG My Question or IssueSomeone has been logged into my account and playing music from a web player. I have logged everyone out of devices and I've changed my password now 2 times and it still isn't helping.

  • Casual Listener
  • Plan Premium Country Unites States Device LG   My Question or Issue Someone has been logged into my account and playing music from a web player. I have logged everyone out of devices and...
  • AdamDam
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Security
  • 344 Views
  • 1 replies
  • 0 likes

Permanently ban all content by Johnny Escutia worldwide

Johnny Escutia explicitly promotes rape, murder, pedophilia, and misogyny on his lyrics. He has openly sent death threats to artist Yuya (Mariand Castrejón Castañeda) and even has a song titled with her name where we describes how he pretends to rape...

  • Visitor
  • Johnny Escutia explicitly promotes rape, murder, pedophilia, and misogyny on his lyrics. He has openly sent death threats to artist Yuya (Mariand Castrejón Castañeda) and even has a song titled with ...
  • 472 Views
  • 0 replies
  • 1 likes
  • Account
    Other
    Security
  • 472 Views
  • 0 replies
  • 1 likes

Paid for Premium Family, account shows just Premium

Plan: Premium FamilyCountry: Device: Web PageOperating System: Windows 10 I had myself kicked off of my brother-in-law's Premium Family so that I could start one of my own. I paid the full year in advance. My account shows as Premium, but I have no a...

  • Newbie
  • Plan: Premium Family Country:    Device: Web Page Operating System: Windows 10   I had myself kicked off of my brother-in-law's Premium Family so that I could start one...
  • OneByBoo
  • Roadie
  • 428 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 428 Views
  • 1 replies
  • 0 likes