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cannot log in with my correct password in the mobile app

cannot log in with my correct password in the mobile app


I have a premium account in Spotify. For some reason i got logged out in my mobile app. Whereas the desktop app is still working, I tried multiple time to log into my 

mobile app, getting an Error, saying that the combination of email address and password is incorrect. I have reset my password a few times, and also managed after each time to log in to the user account in the website with the new password. 

the option log in without a password does not work as well. 

What shall I do?

many thanks

1 Reply

Hey there @Orsh,

Thanks posting in the Community! We'll gladly help you out. 


If you're sure you're entering the correct email and password combination in the mobile app, we'd suggest you try reinstalling the app following the steps here.


If that doesn't fix thing you can have a look at this page for more tips and tricks on how to log in to your account. 


Hope this helps. Keep us posted on your progress.
Have an awesome day! 

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