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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
82672 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
658468 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
740044 Views
18 replies
29 likes
Dear Spotify Community,I am facing an issue that my username is weird code(21ubbwqf7aej4ozdcits73p7q) instead of my name kindly anyone can help with that?BR,Ahmed,
Dear Spotify Community, I am facing an issue that my username is weird code(21ubbwqf7aej4ozdcits73p7q) instead of my name kindly anyone can help with that? BR, Ahmed,
Community Legend
1448 Views
1 replies
0 likes
PlanFreeDevicePCOperating SystemWindows 10My Question or IssueI currently use Spotify on a web browser, and whenever I try to use Spotify now, it logs me out of my account. When i sign in, there's a piece of red text saying "oops, something went wron...
Plan Free Device PC Operating System Windows 10 My Question or Issue I currently use Spotify on a web browser, and whenever I try to use Spotify now, it logs me out of my account. When i sign ...
Roadie
3378 Views
5 replies
0 likes
PlanPremiumCountryCanadaDevice(Samsung Galaxy 9)Operating System( Android Oreo) My Question or IssueSo I finally got my own account, I've been running my wife's on my phone for over a year. Tons of downloaded music. But now my new account I am starti...
Plan Premium Country Canada Device (Samsung Galaxy 9) Operating System ( Android Oreo) My Question or Issue So I finally got my own account, I've been running my wife's on my ph...
Casual Listener
1261 Views
4 replies
0 likes
Can someone please tell me how i get Spotify to remove second account that i cant identify ? My Question or Issue
Can someone please tell me how i get Spotify to remove second account that i cant identify ? My Question or Issue
Moderator
924 Views
3 replies
0 likes
PlanPremiumCountryIrelandMy Question or IssueI wanted to change my password so I requested a password reset and entered a new one. The password was changed but my username displays as "undef-ie" instead of my actual username and this is quite clearly...
Plan Premium Country Ireland My Question or Issue I wanted to change my password so I requested a password reset and entered a new one. The password was changed but my username displays as "unde...
Casual Listener
1255 Views
4 replies
0 likes
Hi there! I have a Family Premium Spotify Account.My wife is Member of this account. All is perfect - she use her own Playlists etc. Now she got a new iPhone. After installing there are my Playlists etc. How can she 'switch' to her own account? Thank...
Hi there! I have a Family Premium Spotify Account. My wife is Member of this account. All is perfect - she use her own Playlists etc. Now she got a new iPhone. After installing the...
Visitor
659 Views
2 replies
1 likes
So I got 2 emails saying log in from russia or united states It says someone has logged in but no one has my password what's really going on PlanFree/PremiumCountrycanadaDevice(iPhone 8+)Operating Systemios My Question or IssueMy question is I got 2 ...
So I got 2 emails saying log in from russia or united states It says someone has logged in but no one has my password what's really going on Plan Free/Premium Country canada Device (iPhon...
Roadie
878 Views
4 replies
0 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My Question or Issue I have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States...
Casual Listener
133816 Views
74 replies
12 likes
I have a family subscription: I am able to see that my child is still under my plan. She logged out and forgot her login credentials. which email she used, which password she used. Is there a way i can find this out? She has a lot of music saved on t...
I have a family subscription: I am able to see that my child is still under my plan. She logged out and forgot her login credentials. which email she used, which password she used. Is there a way i c...
Moderator
6942 Views
3 replies
1 likes
PlanFree/PremiumNetherlands DeviceMac Hi, my premium account suddenly turned into a free account. When checking my billing plan, I can see the bill of march but this isn't charged from my bank account. How did this happen all of a sudden?
Plan Free/Premium Netherlands Device Mac Hi, my premium account suddenly turned into a free account. When checking my billing plan, I can see the bill of march but this isn't cha...
Roadie
900 Views
1 replies
0 likes
Product: Spotify PremiumCountry: GermanyDevices: Windows 10 PC + Android Hi Community! I am Norbert from Munich, Germany, (Writing in English - hoping to find a larger community base...) I have a Spotify Premium Account which I can't access anymore. ...
Product: Spotify Premium Country: Germany Devices: Windows 10 PC + Android Hi Community! I am Norbert from Munich, Germany, (Writing in English - hoping to find a larger community...
Roadie
3174 Views
1 replies
1 likes
PlanPremiumCountryLatviaDevicePCOperating SystemWindows 10My Question or IssueI am being charged for Premium but I don't know from which account, I have many accounts. I tried to enter with all emails I use, all usernames from both PC's and Android's...
Plan Premium Country Latvia Device PC Operating System Windows 10 My Question or Issue I am being charged for Premium but I don't know from which account, I have many accounts. I tri...
Roadie
578 Views
1 replies
0 likes
I’ve been trying to link my Apple ID to my spotify account and I simply can’t. I’ve tried deleted and reinstalling the app, but nothing works. I keep on receiving the message on the following screenshot. Any reason as to why this is happening? Any he...
I’ve been trying to link my Apple ID to my spotify account and I simply can’t. I’ve tried deleted and reinstalling the app, but nothing works. I keep on receiving the message on the following screens...
Moderator
6980 Views
17 replies
0 likes
Due to being sent home because of the Coronavirus outbreak, I am now running short of money.I'd ideally delay payment for two months for Premium but cannot find a way to contact Spotify directly.Any suggestions?
Due to being sent home because of the Coronavirus outbreak, I am now running short of money. I'd ideally delay payment for two months for Premium but cannot find a way to contact Spotify directly. ...
Spotify Star
1683 Views
1 replies
0 likes
PlanPremiumCountryPolandDeviceEcho Dot 3 My Question or IssueHi! Everything was fine (except that: when I tried to play different playlist/artist or whatever Alexa said that she starts playing that playlist, but previous was still playing and to fix ...
Plan Premium Country Poland Device Echo Dot 3 My Question or Issue Hi! Everything was fine (except that: when I tried to play different playlist/artist or whatever Alexa said that she ...
Spotify Legend
35761 Views
8 replies
0 likes
PlanFreeCountryGermanyMy Question or IssueI have searched for my own account on someone else's phone to see my playlists. However, my display name / account does not appear in searches at all, in fact it says "Couldn't find - Try searching again usin...
Plan Free Country Germany My Question or Issue I have searched for my own account on someone else's phone to see my playlists. However, my display name / account does not appear in searches at a...
Casual Listener
9355 Views
7 replies
0 likes
PlanPremiumCountryUKDeviceSamsung phonesMy Question or IssueHi, thinking of upgrading to Family Premium due to current situation, partner and I are both WFH and as we both share 1 account we have to choose who gets music on while we work.I understand...
Plan Premium Country UK Device Samsung phones My Question or Issue Hi, thinking of upgrading to Family Premium due to current situation, partner and I are both WFH and as we both share 1 accou...
Roadie
2445 Views
4 replies
0 likes
Halloo,Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs die playlist wieder von vorne beginnt. Obwohl es doch ...
Halloo, Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs d...
Roadie
822 Views
1 replies
0 likes
My Question or Issue Hello, I was on my device, and I got a email that said, login location, and it said the login location was from Russia. I got a bit nervous because it made me wonder who was trying to get into my stuff from Russia. I got a email ...
My Question or Issue Hello, I was on my device, and I got a email that said, login location, and it said the login location was from Russia. I got a bit nervous because it made me wonder who...
Community Legend
10080 Views
7 replies
0 likes
I've forgotten my email but still remember Username. Is there possibility to find it using username ? I have been logging in on my phone but once i log out i cannot get back to use this again. I am Premium member.
I've forgotten my email but still remember Username. Is there possibility to find it using username ? I have been logging in on my phone but once i log out i cannot get back to use this again. I am P...
Community Legend
990 Views
3 replies
0 likes
