Help Wizard

Step 1


Unable to Change Country

Unable to Change Country

I have registered my count couple days ago in Japan. When I try to upgrade to premium, they wont let me due to my country setting is different from my bank info (US). I try to change my location to USA, but they never give me that option. Please advise and assist. 









(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


1 Reply

Hey there @DaTea,

Thanks for reaching out and welcome to the Community! We're happy to shed some light on the situation.

If you are currently in Japan, you won't be able to switch the country settings to the US and use an American card to sign up for Premium, because your payment method must be issued in the country set in your account. You can find out more about the country settings on this page. 

If the country you're currently located at doesn't appear in the list, we recommend using an incognito window. Sometimes data stored in your browser can cause such behavior and this is a simple way to avoid it. If it's an option also try on another device.

Hope you find this useful. Let us know how you get on.

Have a great day!

Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts