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Spotify won't log out of my Samsung TV app

Spotify won't log out of my Samsung TV app

Hi. Someone logged on to their Spotify account on my Samsung TV app, but now I want to use my own account instead. The problem is that the app keeps crashing when I'm trying to log out of the other account. I don't know this person, so I can't tell her to log out of all devices. Is there another way to do it?

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