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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 168540 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 168540 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11272 Views
  • 6 replies
  • 11 likes
  • Security
  • 11272 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514754 Views
  • 986 replies
  • 112 likes
  • Account
  • 514754 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125810 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125810 Views
  • 74 replies
  • 12 likes

SPOTIFY STOLE MY MONEY! TWICE AND DIDNT STILL DIDNT DELIVER PREMIUM

I proceeded to try and get the student discount and it said it didnt recognize the school even though it was there. So I tried to do it again. It charged me twice and still didnt give me a premium account!

  • Newbie
  • I proceeded to try and get the student discount and it said it didnt recognize the school even though it was there. So I tried to do it again. It charged me twice and still didnt give me a premium ac...
  • Ox1
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Premium

HELP! I'm trying to cancel my Spotify premium free trial but I'm not sure how!!!! help!!!!!!!!

  • Casual Listener
  • HELP! I'm trying to cancel my Spotify premium free trial but I'm not sure how!!!! help!!!!!!!!
  • Ox1
  • Roadie
  • 199 Views
  • 2 replies
  • 0 likes
  • Premium
  • 199 Views
  • 2 replies
  • 0 likes

Spotify NOT responding to my fraudulent charge

Sup everyone, god knows who has been using my credit card for their premium charge and I want it stopped. I've contacted spotify thru their contact form a few times already. They haven't replied. help...

  • Newbie
  • Sup everyone, god knows who has been using my credit card for their premium charge and I want it stopped.   I've contacted spotify thru their contact form a few times already.   Th...
  • Ox1
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • Security
    Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Spotify won't let me buy premium

I use the iPhone app and I tried the free trial for a week. When that canceled, I wanted to buy premium but every time I tap on " Get Premium " nothing loads. It stays on the same page I'm already on and I was going to buy from the website but I want...

  • Newbie
  • I use the iPhone app and I tried the free trial for a week. When that canceled, I wanted to buy premium but every time I tap on " Get Premium " nothing loads. It stays on the same page I'm already on...
  • jean3601
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 647 Views
  • 1 replies
  • 0 likes

Re: [iOS] Offline album art not showing

Okay Spotify I am ready to leave the Premium. My trouble is I can not find where to unsubscribe. When I first went the Premium route I was happy I was able to listen off line to my music. The next time I wanted to enjoy my music again I keep getting ...

  • Newbie
  • Okay Spotify I am ready to leave the Premium. My trouble is I can not find where to unsubscribe. When I first went the Premium route I was happy I was able to listen off line to my music. The next ti...
  • jean3601
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

you can not use Spotify more then 14 days in

you can not use Spotify more then 14 days in Another country. But i am in My country and i cant log in at Spotify.

  • Newbie
  • you can not use Spotify more then 14 days in Another country. But i am in My country and i cant log in at Spotify.
  • jean3601
  • Community Legend
  • 381 Views
  • 6 replies
  • 0 likes
  • Account
  • 381 Views
  • 6 replies
  • 0 likes

I can`t use my Spotify

Spotify thinks I'm abroad, but I am not. I can`t change my country either. Someone can help me! When I login in my Spotify on iPhone, it say "you can only use Spotify abroad for 14 days" What`s happening?

  • Newbie
  • Spotify thinks I'm abroad, but I am not. I can`t change my country either. Someone can help me!  When I login in my Spotify on iPhone, it say "you can only use Spotify abroad for 14 days" Wh...
  • brian4lynn
  • Casual Listener
  • 549 Views
  • 3 replies
  • 0 likes
  • 549 Views
  • 3 replies
  • 0 likes

student discount

I already pay for spotify, but is the anyway I can change the plan to get the student discount?

  • Newbie
  • I already pay for spotify, but is the anyway I can change the plan to get the student discount?
  • Tink1502
  • Casual Listener
  • 378 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 378 Views
  • 5 replies
  • 0 likes

Getting deployed

Hello everyone. So I'm getting deployed soon and I've been hearing that if you aren't connected to the Internet or able to have service that after 30 days I won't be able to listen to music. I'll be gone for 8 months and Spotify is the only thing I u...

  • Newbie
  • Hello everyone. So I'm getting deployed soon and I've been hearing that if you aren't connected to the Internet or able to have service that after 30 days I won't be able to listen to music. I'll be ...
  • 257 Views
  • 0 replies
  • 0 likes
  • Account
  • 257 Views
  • 0 replies
  • 0 likes

Payments taken without my authorisation

Hello I have now been charged £9.99 two months in a row when i dont even have a premium account. I signed up for a free trial but cancelled my account months ago and yet im still being charged. When i go to my account details on here i can clearly se...

  • Casual Listener
  • Hello   I have now been charged £9.99 two months in a row when i dont even have a premium account. I signed up for a free trial but cancelled my account months ago and yet im still being cha...
  • Mans550
  • Newbie
  • 446 Views
  • 6 replies
  • 0 likes
  • 446 Views
  • 6 replies
  • 0 likes

Premium

I pay monthly for premium and at first it was working great!! The monthly cost is taken out of my bank account every month saying from iTunes!! When I go to my Spotify app it is saying the I do not have the premium package that I have to the free sub...

  • Newbie
  • I pay monthly for premium and at first it was working great!! The monthly cost is taken out of my bank account every month saying from iTunes!! When I go to my Spotify app it is saying the I do not h...
  • 151 Views
  • 0 replies
  • 0 likes
  • Premium
  • 151 Views
  • 0 replies
  • 0 likes

Vodafone trial

How do i make sure that my vodafone subscription is active so i don't get charged

  • Newbie
  • How do i make sure that my vodafone subscription is active so i don't get charged
  • 151 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 151 Views
  • 0 replies
  • 0 likes

Incorrect numbers of following on account

I have incorrect number of following on my account.The numbers show that I have 3 followings, but I actually am following only 2 profiles.This is not an issue with PC, Mac, or iOS app. It is an issue with Spotify itself. I contacted multiple times wi...

  • Visitor
  • I have incorrect number of following on my account. The numbers show that I have 3 followings, but I actually am following only 2 profiles. This is not an issue with PC, Mac, or iOS app. It is...
  • 376 Views
  • 0 replies
  • 3 likes
  • Account
  • 376 Views
  • 0 replies
  • 3 likes

Rogers Deal - sharing plan

I have been a premium Spotify member for over a year now but I'm unhappy. I like the sharing plan that lets others using Spotify at the same time as me. I'm knowing there are offering this to Rogers customers and iTunes has a similar sharing feature....

  • Casual Listener
  • I have been a premium Spotify member for over a year now but I'm unhappy.    I like the sharing plan that lets others using Spotify at the same time as me. I'm knowing there are offering ...
  • Laurenschmidt41
  • Newbie
  • 526 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 526 Views
  • 5 replies
  • 0 likes

HELP- SET DEVICE PASSWORD

I've been trying to set a password for my account for hours now but no email is sent to my inbox?? Also my spotify is linked to my Facebook account but I don't want to use my facebook to log in to my sporify anymore. Instead I would like to use my us...

  • Regular
  • I've been trying to set a password for my account for hours now but no email is sent to my inbox?? Also my spotify is linked to my Facebook account but I don't want to use my facebook to log in to my...
  • 1252900119
  • Newbie
  • 1049 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Login
  • 1049 Views
  • 8 replies
  • 0 likes

Debit card won't be accepted.

I have recently changed my card (As in i got another one when the old one expired) and I want to pay for spotify unlimited which I have been using for over a year on my previous card. But all I get is this message..."Sorry, we couldn't process your o...

  • Newbie
  • I have recently changed my card (As in i got another one when the old one expired) and I want to pay for spotify unlimited which I have been using for over a year on my previous card. But all I get i...
  • falsetti44
  • Newbie
  • 5640 Views
  • 7 replies
  • 0 likes
  • Unlimited
  • 5640 Views
  • 7 replies
  • 0 likes

Mix of the Week contains national socialist musik

My this weeks mix of the week playlist contained a song from the national socialist black metal band Nokturnal Mortum (see https://de.wikipedia.org/wiki/Nokturnal_Mortum for further information on them). I always liked the feature of getting a person...

  • Newbie
  • My this weeks mix of the week playlist contained a song from the national socialist black metal band Nokturnal Mortum (see https://de.wikipedia.org/wiki/Nokturnal_Mortum for further information on th...
  • 207 Views
  • 0 replies
  • 1 likes
  • Other
    Premium
  • 207 Views
  • 0 replies
  • 1 likes

Multi devices

Hi, I have 2 I phones and a laptop. I'm a premium user so can I have my spotify on all devices?

  • Casual Listener
  • Hi, I have 2 I phones and a laptop. I'm a premium user so can I have my spotify on all devices?
  • Nico
  • Community Legend
  • 299 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 299 Views
  • 3 replies
  • 0 likes

spotify family

I want to add my 2 dauters to my family account, but Spotify say that they are to young, what can I do...

  • Casual Listener
  • I want to add my 2 dauters to my family account, but Spotify say that they are to young, what can I do...
  • Kubemad
  • Casual Listener
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

Customer Services

Hi, Can anyone point me in the direction of the Customer service team. I am being charged 2 x per month and have been for over a year and want to speak to someone to resolve this matter. Having looked on the internet it seems to be a fairly common oc...

  • Casual Listener
  • Hi,   Can anyone point me in the direction of the Customer service team.  I am being charged 2 x per month and have been for over a year and want to speak to someone to resolve this matte...
  • chrisutley
  • Casual Listener
  • 250 Views
  • 3 replies
  • 0 likes
  • Premium
  • 250 Views
  • 3 replies
  • 0 likes