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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9122 Views
  • 2 replies
  • 9 likes
  • Security
  • 9122 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482921 Views
  • 979 replies
  • 111 likes
  • Account
  • 482921 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211137 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211137 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121062 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121062 Views
  • 72 replies
  • 12 likes

premiun account showing as free

My premium just came out of my account today and when I log into my Spotify it says I have the free version? I have also lost all cached songs as a result.

  • Casual Listener
  • My premium just came out of my account today and when I log into my Spotify it says I have the free version? I have also lost all cached songs as a result.
  • MattSuda
  • Spotify Star
  • 223 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 223 Views
  • 3 replies
  • 0 likes

rosy_112825

Hola soy de México y pague mi subscripcion en una tienda de servicio (oxxo) y no se me a activado mi cuenta premium sigue como si fuera gratis que puedo hacer ?

  • Newbie
  • Hola soy de México y pague mi subscripcion en una tienda de servicio (oxxo) y no se me a activado mi cuenta premium sigue como si fuera gratis que puedo hacer ?
  • 151 Views
  • 0 replies
  • 0 likes
  • Premium
  • 151 Views
  • 0 replies
  • 0 likes

How do i get a number to spotify

I need the number to Spotify I'm having problems

  • Newbie
  • I need the number to Spotify I'm having problems
  • driveflanger
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium
  • 162 Views
  • 1 replies
  • 0 likes

Cannot access my account, change password or anything since recent pastebin release.

I am aware that the recent pastebin release is seperate from Spotify services and more my fault for having a weak password.Though is there some way Spotify can help me obtain my account back?I cannot acces my account, change passoword or anything. Wh...

  • Newbie
  • I am aware that the recent pastebin release is seperate from Spotify services and more my fault for having a weak password. Though is there  some way Spotify can help me obtain my account bac...
  • 133 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Security
  • 133 Views
  • 0 replies
  • 0 likes

Extra charge

Last Monday 11/9/15 I try to pay my membership and I got charge for $5.29 And $9,99 so I want to know when I'll receive my money back? Please help

  • Newbie
  • Last Monday 11/9/15 I try to pay my membership and I got charge for $5.29 And $9,99 so I want to know when I'll receive my money back? Please help
  • LalaMunstar
  • Newbie
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium
  • 203 Views
  • 1 replies
  • 0 likes

When I get an email after I forgot my password, it gave me my old username and I'm in my old account

So I had an account ages ago and it only had a few song on it before I forgot my password so I just made a new account. So I've been using this account for months now but today I accidentaly logged out and I didn't know my username or password!! So y...

  • Newbie
  • So I had an account ages ago and it only had a few song on it before I forgot my password so I just made a new account. So I've been using this account for months now but today I accidentaly logged o...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Family Plan and old 2 Premium account

Hi, i have 2 premium account, one for me, one for my wife, in total mountly is 19,98€, how is possible to migrate to family plan?

  • Newbie
  • Hi,  i have 2 premium account, one for me, one for my wife, in total mountly is 19,98€, how is possible to migrate to family plan?
  • 135 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 135 Views
  • 0 replies
  • 0 likes

Facebook account deactivated

Hello, I have a premium account and log in with my spotify account is connect with Facebook. I want to connect to spotify without my facebook account, just with a normal username and password. How can I do this without lost my payment from the curren...

  • Newbie
  • Hello,   I have a premium account and log in with my spotify account is connect with Facebook. I want to connect to spotify without my facebook account, just with a normal username and passwor...
  • 149 Views
  • 0 replies
  • 0 likes
  • Account
  • 149 Views
  • 0 replies
  • 0 likes

I need a refund

This is really ridiculous and unorganized, you need a new way of communicating because I've been waiting for three days for a freaking reply. I keep emailing saying my card was charged and i had already cancelled my subscription and nothing happens. ...

  • Music Fan
  • This is really ridiculous and unorganized, you need a new way of communicating because I've been waiting for three days for a freaking reply. I keep emailing saying my card was charged and i had alre...
  • MauriceMV
  • Spotify Star
  • 264 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 264 Views
  • 4 replies
  • 0 likes

Cant change country

I cant change country and need help. I neither cant change phonenumber, or mail or anything becaus I need to pick a country in the list. But the dorp down is gray and I cant choose any country in any list.

  • Newbie
  • I cant change country and need help. I neither cant change phonenumber, or mail or anything becaus I need to pick a country in the list. But the dorp down is gray and I cant choose any country in any...
  • 113 Views
  • 0 replies
  • 0 likes
  • Account
  • 113 Views
  • 0 replies
  • 0 likes

Bought Premium Membership on Ebay - not sure if this is ok

Dear Community, i bought - maybe to fast- 2 months premium membership on Ebay. The price was pretty cheap and i thought its an special offer.After all im not sure if this is legal. I payed 5€ for 2 month premium Membership. After all i dont want to d...

  • Newbie
  • Dear Community,   i bought - maybe to fast- 2 months premium membership on Ebay. The price was pretty cheap and i thought its an special offer. After all im not sure if this is legal. I payed...
  • 1217 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
  • 1217 Views
  • 0 replies
  • 0 likes

Solved!! student discount on family subscriptions

Can I use the student discount with family subscriptions?

  • Newbie
  • Can I use the student discount with family subscriptions?
  • Nico
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Spotify please give me Connect on phone app soon or i have too leave you

I love my Spotify account. I love my phone too. I have Spotify compatible networkplayer at home, but cannot use phone with player. So now i look for more solutions like chromecast. If i buy Chromecast audio i will quit my Spotify account. Hope Spotif...

  • Newbie
  • I love my Spotify account. I love my phone too. I have Spotify compatible networkplayer at home, but cannot use phone with player. So now i look for more solutions like chromecast. If i buy Chromecas...
  • 126 Views
  • 0 replies
  • 0 likes
  • Other
    Subscription
  • 126 Views
  • 0 replies
  • 0 likes

need help

I registerd by my Facebook account i dont have Facebook enymoreI tryed to pay with the same card and is not working can somebody help

  • Newbie
  • I registerd by my Facebook account i dont have Facebook enymore I tryed to pay with the same card and is not working can somebody help
  • 121 Views
  • 0 replies
  • 0 likes
  • Premium
  • 121 Views
  • 0 replies
  • 0 likes

Don't receive e-mail

I have tried to invite a person several times she never receive emails

  • Casual Listener
  • I have tried to invite a person several times she never receive emails
  • Ar1967
  • Casual Listener
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

Changing or Resetting password

I forgot my password & it won't let me change it without knowing what the old one is. If I knew that, I wouldn't have to change it. Doesn't make sense. Why can't I have a link to just change it. All my music is on here.

  • Casual Listener
  • I forgot my password & it won't let me change it without knowing what the old one is. If I knew that, I wouldn't have to change it. Doesn't make sense. Why can't I have a link to just change it. ...
  • Ox1
  • Roadie
  • 241 Views
  • 3 replies
  • 0 likes
  • Login
  • 241 Views
  • 3 replies
  • 0 likes

Transfer my music from one account to the other

I want to deactivate my facebook and still keep my spotify. i looked around online and it looks like the only way to do that is to make a new account and contact Spotify to ask them to transfer from one account to the other. I can't find any email or...

  • Newbie
  • I want to deactivate my facebook and still keep my spotify. i looked around online and it looks like the only way to do that is to make a new account and contact Spotify to ask them to transfer from ...
  • user-removed
  • Not applicable
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

can't remove unknown device

Someone is logged in to my spotify account. The devices name is "PS4-447". I don't own a PS4. I already tried to remove all devices with the "sign out everywhere" button and changed my password in facebook (because this is the way I sign in). But thi...

  • Newbie
  • Someone is logged in to my spotify account. The devices name is "PS4-447". I don't own a PS4. I already tried to remove all devices with the "sign out everywhere" button and changed my password in fa...
  • 282 Views
  • 0 replies
  • 0 likes
  • Other
  • 282 Views
  • 0 replies
  • 0 likes

Payment made and no service.

I have been with Spotify for 3 months they received there payment of $9.99 for November and now I don't have Premium andymore, I have no service Premium and the phone numbers that they have published aredon't work when money is involved I need to spe...

  • Newbie
  • I have been with Spotify for 3 months they received there payment of $9.99 for November and now I don't have Premium andymore, I have no service Premium and the phone numbers that they have publ...
  • 138 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 138 Views
  • 0 replies
  • 0 likes