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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83246 Views

29 replies

0 likes

  • 83246 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104197 Views

10 replies

3 likes

Account
Login
  • 104197 Views
  • 10 replies
  • 3 likes

Spotify won't allow me to cancel my subscription.

Every time I get to the final point of entering my password to cancel my subscription it says incorrect password. I have reset my password 4 times and just changed it 3 more. Always says its incorrect but it allows me to log into the website and my p...

Newbie

Every time I get to the final point of entering my password to cancel my subscription it says incorrect password. I have reset my password 4 times and just changed it 3 more. Always says its incorrec...

JoeThomas

Community Legend

265 Views

1 replies

0 likes

Account
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Account hacked, financial data compromised

So last week I'd noticed an issue while I was at the gym that some people have reported on. My songs would stop while I was in the middle of them, and when I investigated my playlist and "my songs" I noticed that everyone was gone and replaced by ran...

Casual Listener

So last week I'd noticed an issue while I was at the gym that some people have reported on. My songs would stop while I was in the middle of them, and when I investigated my playlist and "my songs" I...

stankopalluza

Casual Listener

838 Views

1 replies

0 likes

Account
Premium
Security
  • 838 Views
  • 1 replies
  • 0 likes

Starred Playlist Missing, but Only on Laptop

Hey there,I was wondering if I could get any help with this issue, I havent been able to find it anywhere else. So, the issue seems to be that my Starred Playlist is missing, but only on my computer; while on my android phone it is still clearly avai...

Newbie

Hey there, I was wondering if I could get any help with this issue, I havent been able to find it anywhere else.  So, the issue seems to be that my Starred Playlist is missing, but only on my ...

295 Views

0 replies

0 likes

Account
  • 295 Views
  • 0 replies
  • 0 likes

Seit einem Jahr wird mir Spotify doppelt belastet. Von Kreditkarte und im Telekom Vertrag. Was nun?

Hallo, mir ist aufgefallen dass ich seit längerer Zeit für Spotify doppelt bezahle. In meinem Telekom Vertrag ist Spotify seit Januar enthalten. Parallel wurde es aber auch von meiner Kreditkarte abgebucht. Da nun die Karte abgelaufen ist und der mon...

Casual Listener

Hallo,   mir ist aufgefallen dass ich seit längerer Zeit für Spotify doppelt bezahle. In meinem Telekom Vertrag ist Spotify seit Januar enthalten. Parallel wurde es aber auch von meiner Kredit...

aleksberlin

Casual Listener

2139 Views

2 replies

0 likes

  • 2139 Views
  • 2 replies
  • 0 likes

Losing saved albums

Hi! Is there a maximum of albums that I can save because oftenly I will save one and then it is somehow erased from my album list...

Casual Listener

Hi! Is there a maximum of albums that I can save because oftenly I will save one and then it is somehow erased from my album list...

LuckyValentino

Casual Listener

384 Views

2 replies

0 likes

Other
  • 384 Views
  • 2 replies
  • 0 likes

2nd Song After a New Playlist is the same

Every time I start a new artist or song radio or a new album playlist, the next song is always inevitably from Thievery Corporation/ The Studio Album Collection. I started different stations of diverse categories and the outcome is always the same. H...

Newbie

Every time I start a new artist or song radio or a new album playlist, the next song is always inevitably from Thievery Corporation/ The Studio Album Collection. I started different stations of diver...

288 Views

0 replies

0 likes

Premium
  • 288 Views
  • 0 replies
  • 0 likes

Spotify premium stopped working.

Hello, I have premium and randomly it stopped working. It says I just have the free acct. I pay for it every month, so this is the first time its happend. I restarted my phone and logged out to see if refreshing it would do the trick, but it still wo...

Newbie

Hello, I have premium and randomly it stopped working. It says I just have the free acct. I pay for it every month, so this is the first time its happend. I restarted my phone and logged out to see...

paulcarr1965

Newbie

2147 Views

2 replies

0 likes

  • 2147 Views
  • 2 replies
  • 0 likes

HELP - PREMIUM SUBSCRIPTION SAYS WILL EXPIRE

Hi My spotify account says it is expiring next month but I have enrolled fro premium through rogers and have linked the accounts shouldn't - did the linking of accounts not work?

Casual Listener

Hi My spotify account says it is expiring next month but I have enrolled fro premium through rogers and have linked the accounts shouldn't - did the linking of accounts not work?

261 Views

0 replies

0 likes

Account
Premium
Subscription
  • 261 Views
  • 0 replies
  • 0 likes

Spotify Plus to Premium

Hi everyone!. Now I have a Spotify Plus subscription. That means that I just don´t have comercials when I´m listening music, but I can´t select songs in my cell as I do in my PC. I´d like to upgrade to a Premium account to do that, but I´ve just paid...

Newbie

Hi everyone!. Now I have a Spotify Plus subscription. That means that I just don´t have comercials when I´m listening music, but I can´t select songs in my cell as I do in my PC. I´d like to upgrade ...

837 Views

0 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 837 Views
  • 0 replies
  • 0 likes

Switch from Regular Preumium to Student Premium

I currently have a Premium account and recently reenrolled in school and would like to take advantage of the discount. Please Advise

Newbie

I currently have a Premium account and recently reenrolled in school and would like to take advantage of the discount.     Please Advise

Nico

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Change mailadress and password

Hi, I am not able to log in because I forgot my password.This shouldn't be that much of a problem, but I am not using the emailadress of my account anymore. Therfore, I am not able to change my password.I have a premium account and I hope that this p...

Newbie

Hi,   I am not able to log in because I forgot my password. This shouldn't be that much of a problem, but I am not using the emailadress of my account anymore.  Therfore, I am not able ...

307 Views

0 replies

0 likes

Account
Login
Premium
Security
  • 307 Views
  • 0 replies
  • 0 likes

Need to cancel account, form already sent twice....

HI everybody, I need to cancel my account (bad username and no way to edit it, maybe it's primary key in the database?). I went through the porcess twice, sending the form and everything, still no chance.... I was strongly considering shifting from g...

Visitor

HI everybody, I need to cancel my account (bad username and no way to edit it, maybe it's primary key in the database?). I went through the porcess twice, sending the form and everything, still no ch...

204 Views

0 replies

0 likes

Account
  • 204 Views
  • 0 replies
  • 0 likes

3 month free sign up trial

Hi,I just signed up and saw an offer for 3 months free- that's what all my friends have been telling me.Seems like clicked the wrong thing and got only 1 week?Please adviseThanks

Casual Listener

Hi, I just signed up and saw an offer for 3 months free- that's what all my friends have been telling me. Seems like clicked the wrong thing and got only 1 week? Please advise Thanks

310 Views

0 replies

0 likes

Premium
  • 310 Views
  • 0 replies
  • 0 likes

Account hacked

Hi I tried logging into Spotify on both my PC and iPhone but cant access my account. I tried to do a password recovery but it is now saying 'The email address you provided is not associated with an active Spotify account.' Obviously I haven't changed...

Newbie

Hi   I tried logging into Spotify on both my PC and iPhone but cant access my account. I tried to do a password recovery but it is now saying 'The email address you provided is not associated ...

231 Views

0 replies

0 likes

Account
  • 231 Views
  • 0 replies
  • 0 likes

Push Notifications WON'T STOP

I have turned off all notifications - yet somehow - I keep getting push notifications about songs added. I don't want any notifications to come to my devices - ever. How do I stop this?

Casual Listener

I have turned off all notifications - yet somehow - I keep getting push notifications about songs added.  I don't want any notifications to come to my devices - ever.  How do I stop this?

Ox1

Roadie

428 Views

3 replies

0 likes

Other
Premium
Subscription
  • 428 Views
  • 3 replies
  • 0 likes

Cant Chance my password

I fotogr my password and cant change ist. It says fornula expired After i Chose a new password

Casual Listener

I fotogr my password and cant change ist. It says fornula expired After i Chose a new password

Ox1

Roadie

745 Views

2 replies

0 likes

Account
Login
Premium
  • 745 Views
  • 2 replies
  • 0 likes

Cancel subscription

I've been trying to cancel my subscription and it won't let me how do I do it without trying to get a hold of the customer service that you can get a hold of them

Newbie

I've been trying to cancel my subscription and it won't let me how do I do it without trying to get a hold of the customer service that you can get a hold of them

Ox1

Roadie

460 Views

1 replies

0 likes

Subscription
  • 460 Views
  • 1 replies
  • 0 likes

Change from Spotify Family to Premium

Hey I would like to switch from having the Spotify Family to the Spotify Premium, how will I be able to do this?

Casual Listener

Hey   I would like to switch from having the Spotify Family to the Spotify Premium, how will I be able to do this? 

Ox1

Roadie

601 Views

4 replies

0 likes

Account
Premium
Subscription
  • 601 Views
  • 4 replies
  • 0 likes

Moving UK to Germany - Premium Subscription

Hi, I am moving to Germany from the UK. Can I move my premium subscription to Germany?I need to update my address and payment method. How can I do this? Cheers, Paulo Matos

Casual Listener

Hi,   I am moving to Germany from the UK. Can I move my premium subscription to Germany? I need to update my address and payment method. How can I do this?   Cheers,   Paulo Mat...

418 Views

0 replies

0 likes

Account
Premium
Subscription
  • 418 Views
  • 0 replies
  • 0 likes

Solved!! Account löschen - Support antwortet nicht mehr

Hallo zusammen ! Ich wollte meinen Account löschen lassen um den hier im Forum beschriebenen Weg zum Verknüpfen mit der Telekom zu gehen. Ich habe gestern also den Support angeschrieben, um meinen Account Löschen zu lassen, damit die E-Mail wieder fr...

Visitor

Hallo zusammen ! Ich wollte meinen Account löschen lassen um den hier im Forum beschriebenen Weg zum Verknüpfen mit der Telekom zu gehen. Ich habe gestern also den Support angeschrieben, um meinen ...

flightlove1

Newbie

4082 Views

16 replies

0 likes

  • 4082 Views
  • 16 replies
  • 0 likes