Stolen CC info

[lookin4help24]

Someone stole my CC info and opened up an account with Spotify almost a year ago. I have attempted multiple times to message with spotify customer service reps. The last time in November 2022 they told me the had found the fraudelnt account and would cancel future charges, suspend account and refund me for all premium charges. I have now received another recurring charge in December 2022 and I have yet to receive a refund. I have now blocked Spotify as a merchant since American Express has great customer service BUT I want a refund since it was not me authorizing these charges. Since Spotify doesn't have a customer service # that I can call, I'm hoping someone over there will read this and email me or give me a call so I can get this fixed. 

Any help would be appreciated, thanks

[Lyubka]

Hey @lookin4help24,

Thank you for posting here in the Community. 

We can't make any account related actions here in the Community as we don't have access to such systems and tools. It's best you get in touch with our Customer Support team via one of the channels here about this as they can take a closer look into the matter and help you with your request.

When it comes to compensation, you can check our refund policy page for information on potential refunds.

Hope this helps,

Cheers!