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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Menelaos_f
  • Casual Listener
  • 168845 Views
  • 689 replies
  • 56 likes
  • Account
  • 168845 Views
  • 689 replies
  • 56 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1089212 Views
  • 118 replies
  • 104 likes
  • Account
  • 1089212 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 51707 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51707 Views
  • 57 replies
  • 8 likes

Solved!!Superuser Contribution Is it possible to make a business account?

We would love to have a business-account that can share playlists to our followers. Is this possible?All links that I found in the community are old and go to the spotify homepage... Right now we have made a personal account, but can't connect to our...

  • Casual Listener
  • We would love to have a business-account that can share playlists to our followers. Is this possible? All links that I found in the community are old and go to the spotify homepage...   Right...
  • nofngool
  • Casual Listener
  • 3630 Views
  • 4 replies
  • 0 likes
  • Account
  • 3630 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution premium gone after logout

Hi guys, Yesterday I have upgraded my normal account to Student account with my new student email. IT has all been verified and I have signed up to PRemium. It worked all fine on my phone yesterday but when I tried logging into it on my Laptop it was...

  • Casual Listener
  • Hi guys, Yesterday I have upgraded my normal account to Student account with my new student email. IT has all been verified and I have signed up to PRemium. It worked all fine on my phone yesterday b...
  • Mario
  • Spotify Legend
  • 1244 Views
  • 5 replies
  • 0 likes
  • Premium
  • 1244 Views
  • 5 replies
  • 0 likes

Superuser Contribution Extended Storage Issues

Premium PlanMoto G6 Android 9 Hi guys, I have a Moto G6, 32 GB with an SD Card of 128 GB, which I have configured as "Extended Storage" (fyi, https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/127856/p/30,6720,10385). Every ...

  • Casual Listener
  • Premium Plan Moto G6 Android 9   Hi guys,   I have a Moto G6, 32 GB with an SD Card of 128 GB, which I have configured as "Extended Storage" (fyi, https://motorola-global-portal.c...
  • andresjgomez
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • Premium
  • 293 Views
  • 2 replies
  • 0 likes

Superuser Contribution International Charges on my monthly account payment

Hi, I just wanted to find out why for the last 2 months I have been charged an international transaction for my monthly subscription. Instead of being charged $11.99 I am now being charged $12.34 and it's showing up as Spotifysubs London GBR. Not sur...

  • Newbie
  • Hi,   I just wanted to find out why for the last 2 months I have been charged an international transaction for my monthly subscription. Instead of being charged $11.99 I am now being charged $...
  • Petya
  • Community Legend
  • 928 Views
  • 5 replies
  • 0 likes
  • Account
  • 928 Views
  • 5 replies
  • 0 likes

Superuser Contribution Accoont keeps readding playlists that I have had no interaction with.

PlanPremiumCountryIrelandDeviceS10+ / Windows 10Operating SystemWin 10 latest, and latest Android My Question or Issue I recently had a chat with an agent George E about this issue. The following playlists keep appearing on my account with no interac...

WhatsApp Image 2019-12-01 at 12.31.29(1).jpeg
  • Casual Listener
  •   Plan Premium Country Ireland Device S10+ / Windows 10 Operating System Win 10 latest, and latest Android   My Question or Issue   I recently had a chat with an agent Geo...
  • Peter
  • Spotify Legend
  • 747 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 747 Views
  • 3 replies
  • 0 likes

Disconnect from Facebook and keep family and premium

Do I keep my premium subscription with all my family members if I disconnect the main account from Facebook, I currently loggin with Facebook, but If I go to "Forgot Password" and enter my facebook related email, it says that email doesn't belong to ...

  • Casual Listener
  • Do I keep my premium subscription with all my family members if I disconnect the main account from Facebook, I currently loggin with Facebook, but If I go to "Forgot Password" and enter my facebook r...
  • OneByBoo
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium
  • 248 Views
  • 1 replies
  • 0 likes

Cannot get to the stage

PlanFree/PremiumCountryUSADeviceWindows 7 Computer My Question or IssueWhere do I click in my account to get to the stage?Can't find it anywhere. I've checked all the settings and options

  • Music Fan
  •   Plan Free/Premium Country USA Device Windows 7 Computer     My Question or Issue Where do I click in my account to get to the stage? Can't find it anywhere. I've checked a...
  • OneByBoo
  • Community Legend
  • 543 Views
  • 4 replies
  • 0 likes
  • Account
  • 543 Views
  • 4 replies
  • 0 likes

Account switched from Student to Family without me changing it.

My account today changed from my student plan, which it says I still am enrolled in until August 2020, to a family plan which I did not do. I have no reason to pay $15 a month for this service and I wanted to contact someone about getting a refund an...

  • Casual Listener
  • My account today changed from my student plan, which it says I still am enrolled in until August 2020, to a family plan which I did not do. I have no reason to pay $15 a month for this service and I ...
  • KossB
  • Roadie
  • 340 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 340 Views
  • 3 replies
  • 0 likes

Spotify not honoring Hulu add. So disappointing customer service...

Plan: PremiumCountry: USA Really disappointing that Spotify is not honoring the plan I signed up for. I had Premium with Hulu. My account was changed to a more expensive Family Plan (they said it was hacked). Now my plan does not exist anymore, and t...

  • Casual Listener
  • Plan: Premium Country: USA   Really disappointing that Spotify is not honoring the plan I signed up for. I had Premium with Hulu. My account was changed to a more expensive Family Plan (...
  • Elibra
  • Regular
  • 705 Views
  • 6 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 705 Views
  • 6 replies
  • 2 likes

[Web Player][Connect] Random log in from other devices

Hi:Yesterday while i had the spotify desktop app open but not playing music, i noticed someone was listening to music from another device in my account. I then logged out of all the devices but this kept happening and music i've never listened to app...

  • Regular
  • Hi: Yesterday while i had the spotify desktop app open but not playing music, i noticed someone was listening to music from another device in my account. I then logged out of all the devices but thi...
  • Luan
  • Spotify Star
  • 683 Views
  • 1 replies
  • 0 likes
  • Connect
    Web Player
  • 683 Views
  • 1 replies
  • 0 likes

Solved!! Spotify username is a bunch of random characters even after connecting to facebook..

I chose a username, tyrell0570, however in the app it shows a bunch of random usernames and i can't stop, but being annoyed by it. I connected to facebook and it still the same. I got spotify premium on it because it was just the username i had chose...

  • Casual Listener
  • I chose a username, tyrell0570, however in the app it shows a bunch of random usernames and i can't stop, but being annoyed by it. I connected to facebook and it still the same. I got spotify premium...
  • Luan
  • Spotify Star
  • 1016 Views
  • 3 replies
  • 0 likes
  • Account
  • 1016 Views
  • 3 replies
  • 0 likes

[All Platforms][Browse] show musics for selected language only

hi,spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing.Even after select only one language (E.g. Hindi), I am seeing other language music also. Show musics for selected langua...

  • Visitor
  • hi, spotify give option "Languages for Music" to select language in which musics show as i have attached image, but it did nothing. Even after select only one language (E.g. Hindi), I am seeing oth...
  • Luan
  • Spotify Star
  • 694 Views
  • 5 replies
  • 0 likes
  • All Platforms
    Browse
  • 694 Views
  • 5 replies
  • 0 likes

Streams Not Matching Up In Spotify For Artists

PlanPremiumCountryUSDeviceDesktopOperating System My Question or IssueI've notice when checking my streams through the Spotify For Artists portal that the number of streams in the 'Audience' tab for a given day does not add up or match the number of ...

  • Regular
  • Plan Premium Country US Device Desktop Operating System     My Question or Issue I've notice when checking my streams through the Spotify For Artists portal that the number of str...
  • OneByBoo
  • Community Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • Account
  • 689 Views
  • 1 replies
  • 0 likes

set up a new device for my daughter on our family account

PlanPremiumCountryUKDevice(iPhone 6) Operating System(iOS ) My Question or IssueI have a family premium plan and wish to set my plan member daughter up with our family plan on her new iPhone. I've found the Spotify app but don't understand whether I ...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 6)  Operating System (iOS )   My Question or Issue I have a family premium plan and wish to set my plan member daughter up with our family p...
  • OneByBoo
  • Community Legend
  • 635 Views
  • 1 replies
  • 0 likes
  • Premium
  • 635 Views
  • 1 replies
  • 0 likes

Solved!! Is Spotify canada charging tax?

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 Oreo My Question or Issue I've been a premium subscriber for over a year, and I'm currently on the student discount, but upon checking my account today, it says I will be cha...

  • Regular
  • Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android 8.0 Oreo   My Question or Issue  I've been a premium subscriber for over a year, and I'm curren...
  • WilliamZWang
  • Casual Listener
  • 8256 Views
  • 4 replies
  • 0 likes
  • Account
  • 8256 Views
  • 4 replies
  • 0 likes

Can't play music

PlanPremiumCountryFranceDeviceSamsung Galaxy S9 and Windows 10 desktopOperating SystemAndroid 9 and Windows 10 My Question or IssueI can't play music for few days on all my device, in 4G or in wifi.I just can play music that I downloaded in my phone,...

  • Visitor
  • Plan Premium Country France Device Samsung Galaxy S9 and Windows 10 desktop Operating System Android 9 and Windows 10   My Question or Issue I can't play music for few days on all...
  • KossB
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 269 Views
  • 1 replies
  • 0 likes

Re: Album Art renders Incomplete

Olá, o aplicativo tem apresentado um falha, constante: quando está reproduzindo uma música, ou mesmo um podcast, a arte da capa aparece "cortada", como se não abrisse completamente, aparecendo somente uma estreita parte da arte do álbum e o restante ...

  • Visitor
  • Olá, o aplicativo tem apresentado um falha, constante: quando está reproduzindo uma música, ou mesmo um podcast, a arte da capa aparece "cortada", como se não abrisse completamente, aparecendo soment...
  • Luan
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username Not Recognised

Having waded through the painful process of signing up a new family member to a family account, the username fails to be accepted for login. The username selected at "What do we call you" is displayed in the family profile but is rejected for login. ...

  • Visitor
  • Having waded through the painful process of signing up a new family member to a family account, the username fails to be accepted for login. The username selected at "What do we call you" is displaye...
  • Peter
  • Spotify Legend
  • 581 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 581 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium student help

I need help, i literally have had a student premium plan with hulu and showtime but i tried to login into my hulu today and it says I need to resubscribe. I checked spotify and it says im a a spotify premium family plan which i've never been, i tried...

  • Newbie
  • I need help, i literally have had a student premium plan with hulu and showtime but i tried to login into my hulu today and it says I need to resubscribe. I checked spotify and it says im a a spotify...
  • Peter
  • Spotify Legend
  • 922 Views
  • 8 replies
  • 2 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 922 Views
  • 8 replies
  • 2 likes

Env: prod