Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421715 Views
  • 965 replies
  • 108 likes
  • Account
  • 421715 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186625 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186625 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103498 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103498 Views
  • 69 replies
  • 10 likes

Superuser Contribution How can I make spotify not forget what songs were already played on shuffle?

PlanFreeCountryUS Device(Android)Operating System My Question or IssueI notice that when I stop playing my shuffled playlist, when I try to resume it later on, it seems the app forgets what songs were previously played and will repeat songs instead o...

  • Casual Listener
  •   Plan Free Country US   Device (Android) Operating System   My Question or Issue I notice that when I stop playing my shuffled playlist, when I try to resume it later on, i...
  • Alex
  • Spotify Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • Free
  • 458 Views
  • 1 replies
  • 0 likes

Cannot Apply Gift Cards

I have a premium account but when I try to apply Gift Card I get the following message. "Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing Premium subscription that cannot be combined with a ...

  • Music Fan
  • I have a premium account but when I try to apply Gift Card I get the following message. "Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing...
  • galaxia
  • Casual Listener
  • 6191 Views
  • 37 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 6191 Views
  • 37 replies
  • 0 likes

Superuser Contribution Recent activity not visible on my profile

PlanFree CountryPakistan DeviceSamsung A32 Operating SystemAndroid 11 My IssueMy recent activity doesn't show up on my profile even though my listening activity is on. It's not a new issue; it's been like this ever since I set up my account. It seems...

  • Casual Listener
  • Plan Free   Country Pakistan   Device Samsung A32   Operating System Android 11   My Issue My recent activity doesn't show up on my profile even though my listening a...
  • Alex
  • Spotify Legend
  • 1041 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Other
  • 1041 Views
  • 1 replies
  • 1 likes

Superuser Contribution Layout has changed and I can't find anything - in particular recently played!

I am in a different country and had to change my settings and login again but when I logged in the whole layout has changed and I can't see my recently played albums. I don't know what they were called and I can no longer access them. This new layout...

  • Newbie
  • I am in a different country and had to change my settings and login again but when I logged in the whole layout has changed and I can't see my recently played albums. I don't know what they were call...
  • Alex
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Other
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently listened not updating

Recently listened tab (+ recently listened artists) is not updating. I have logged out, downloaded the app again, changed settings back and forth, even tried other devices. Nothing is working

  • Casual Listener
  • Recently listened tab (+ recently listened artists) is not updating. I have logged out, downloaded the app again, changed settings back and forth, even tried other devices. Nothing is working  
  • CarlosE
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify link won't open album in app

Hi all, Been wanting to listen to the new Nick Cave album. This is definitely on Spotify - https://open.spotify.com/album/34xaLN7rDecGEK5UGIVbeJ but when I follow that link (from http://www.nickcave.com/music/nickcaveandthebadseeds/skeleton-tree/) it...

  • Casual Listener
  • Hi all,   Been wanting to listen to the new Nick Cave album. This is definitely on Spotify - https://open.spotify.com/album/34xaLN7rDecGEK5UGIVbeJ but when I follow that link (from h...
  • Kiril
  • Moderator
  • 1118 Views
  • 6 replies
  • 0 likes
  • Premium
  • 1118 Views
  • 6 replies
  • 0 likes

Change country for student premium

Plan: Student PremiumCountry: Japan Device: iPhone 8Operating System: iOS 14. My Question or IssueI can't change the county setting. I tried, but the option is locked in my plan. Does this mean I should upgrade to another plan?

  • Casual Listener
  • Plan: Student Premium Country: Japan   Device: iPhone 8 Operating System: iOS 14.   My Question or Issue I can't change the county setting. I tried, but the option is locke...
  • Maxim
  • Spotify Star
  • 1195 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 1195 Views
  • 3 replies
  • 0 likes

I can't login anymore, neither from Pc nor from smartphone.

PlanFreeCountryJapanDeviceSamsung Galaxy 9 PlusOperating SystemWindows 10 My Question or IssueSince yesterday I can't login to my Spotify account, that I created by "log in by facebook".Both my smartphone and my PC, via app or browser can't give me a...

  • Newbie
  • Plan Free Country Japan Device Samsung Galaxy 9 Plus Operating System Windows 10   My Question or Issue Since yesterday I can't login to my Spotify account, that I created by "log in b...
  • OneByBoo
  • Roadie
  • 460 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 460 Views
  • 1 replies
  • 0 likes

switch between devices

Plan PremiumCountry: Portugal DeviceMacBook Pro (16-inch, 2019)Operating SystemmacOS BigSur 11.6 My Question or IssueWhen using the desktop app, i'm forced to login everytime, as all the musics are greyed out. Once i log back in, all seems to work no...

  • Newbie
  • Plan Premium Country: Portugal   Device MacBook Pro (16-inch, 2019) Operating System macOS BigSur 11.6   My Question or Issue When using the desktop app, i'm forced to login e...
  • OneByBoo
  • Roadie
  • 486 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Whats new" (Bell) function not shown in my premium account

PlanPremiumCountryGermanyDeviceSamsung A3 2017 (+ IPhone 12 or Android 11 Devices from friends)Operating SystemAndroid 8, Android 11, Ios 14 My Question or IssueHey,in my own premium account the new "What's new" (Bell) function is not displayed at th...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung A3 2017 (+ IPhone 12 or Android 11 Devices from friends) Operating System Android 8, Android 11, Ios 14   My Question or Issue Hey, in my...
  • Jeremy
  • Spotify Legend
  • 854 Views
  • 3 replies
  • 0 likes
  • Account
  • 854 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android App asked me to verify email 3 years after starting Premium Membership

PlanPremiumCountryCanada DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueToday, I received a popup in the Android app that told me to send a verification email to my email address in order to verify my account. This is odd because ...

  • Newbie
  •   Plan Premium Country Canada   Device Samsung Galaxy s9 Operating System Android   My Question or Issue Today, I received a popup in the Android app that told me to send a...
  • Almo66
  • Casual Listener
  • 21861 Views
  • 15 replies
  • 3 likes
  • Account
    Premium
    Security
  • 21861 Views
  • 15 replies
  • 3 likes

[Other] Account/app language and region

My first language is English, I live in Belgium and I am currently on holiday in Spain. Right now, my account and email communications are still in Dutch, and I can't change it to anything else except French, yet the Spotify app on my phone and lapto...

  • Regular
  • My first language is English, I live in Belgium and I am currently on holiday in Spain.   Right now, my account and email communications are still in Dutch, and I can't change it to anything e...
  • OneByBoo
  • Roadie
  • 872 Views
  • 3 replies
  • 0 likes
  • Other
  • 872 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution CÓMO HAGO PARA VER EL DOMICILIO QUE REGISTRÉ EN MI PLAN FAMILIAR PREMIUM

Saludos soy el administrador de Mi cuenta familiar, como hago para ver mi Domicilio Fisico registrado para poder utilizarlo en las cuentas que quiero registrar asociadas de mis familiares, esta informacion no la puedo ver ingresando a edicion de Perf...

  • Newbie
  • Saludos soy el administrador de Mi cuenta familiar, como hago para ver mi Domicilio Fisico registrado para poder utilizarlo en las cuentas que quiero registrar asociadas de mis familiares, esta infor...
  • Eni
  • Moderator
  • 344126 Views
  • 33 replies
  • 25 likes
  • 344126 Views
  • 33 replies
  • 25 likes

Solved!!Superuser Contribution Spotify RESELLER Accounts?

Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay?I am looking for a year's subscription account again and see all the reseller accounts for a cheaper price than Spotify?They say they are genuine, b...

  • Regular
  • Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay? I am looking for a year's subscription account again and see all the reseller accounts for a ch...
  • CarlosE
  • Moderator
  • 4774 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 4774 Views
  • 3 replies
  • 0 likes

How do I share my spotify profile url without sharing my username?

If I copy my Spotify profile URL, it will have my username in it, and I'd prefer not to get doxxed just because I want to send someone my Spotify profile. Is there a way I can get a link that doesn't include it? Thanks for any help regarding this.

  • Newbie
  • If I copy my Spotify profile URL, it will have my username in it, and I'd prefer not to get doxxed just because I want to send someone my Spotify profile. Is there a way I can get a link that doesn't...
  • Maxim
  • Spotify Star
  • 2133 Views
  • 1 replies
  • 2 likes
  • Account
  • 2133 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution How do I stop Spotify from adding songs to my playlists??

PlanFreeCountrySingapore DeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueHow do I stop having songs added to my playlists without buying Premium or whatever?

  • Visitor
  • Plan Free Country Singapore  Device Samsung Galaxy S7 Operating System Android   My Question or Issue How do I stop having songs added to my playlists without buying Premium or wh...
  • Jeremy
  • Spotify Legend
  • 7860 Views
  • 3 replies
  • 0 likes
  • Free
    Other
  • 7860 Views
  • 3 replies
  • 0 likes

Superuser Contribution Listening at home and on the road

I live in Santa Barbra CA, but commute to Los Angeles CA on a daily basis. My question is why is it when I'm in my car, listening to my Spotify, and then suddenly funny girlfriend opens up Spotify on her phone or on our computer, it stops playing in ...

  • Newbie
  • I live in Santa Barbra CA, but commute to Los Angeles CA on a daily basis. My question is why is it when I'm in my car, listening to my Spotify, and then suddenly funny girlfriend opens up Spotify on...
  • Jeremy
  • Spotify Legend
  • 458 Views
  • 3 replies
  • 1 likes
  • 458 Views
  • 3 replies
  • 1 likes

Solved!! Stats for featured songs

If im featured on a song on Spotify, which makes the song appear on “appears on” section of my artist page, and someone listens to the song, do MY listeners per month increase? Im sick of not being able to see the stats of the streams, listeners of a...

  • Newbie
  • If im featured on a song on Spotify, which makes the song appear on “appears on” section of my artist page, and someone listens to the song, do MY listeners per month increase?   Im sick of no...
  • OneByBoo
  • Roadie
  • 1513 Views
  • 1 replies
  • 0 likes
  • Other
  • 1513 Views
  • 1 replies
  • 0 likes

How do you remove a speaker from your Spotify account even after signing out on all devices?

I have tried numerous times to remove my family speakers from my account. I believe they are Alexa speakers. I have signed out of all devices numerous times and put only show local devices, however I still see them as devices to connect too. Also, at...

  • Casual Listener
  • I have tried numerous times to remove my family speakers from my account. I believe they are Alexa speakers. I have signed out of all devices numerous times and put only show local devices, however I...
  • OneByBoo
  • Roadie
  • 1445 Views
  • 1 replies
  • 0 likes
  • 1445 Views
  • 1 replies
  • 0 likes