Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5081 Views
  • 1 replies
  • 9 likes
  • Security
  • 5081 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468999 Views
  • 977 replies
  • 111 likes
  • Account
  • 468999 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206784 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206784 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118089 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118089 Views
  • 72 replies
  • 12 likes

Superuser Contribution No puedo acceder a mi cuenta

Anteayer use Spotify en el ordenador sin problemas, pero ayer se me cerro la sesion sola en pc y en movil, no me deja acceder, pongo la contraseña que es y no me deja, le doy a cambiar la contraseña y no me llega ningun correo y ya he revisado en tod...

  • Visitor
  • Anteayer use Spotify en el ordenador sin problemas, pero ayer se me cerro la sesion sola en pc y en movil, no me deja acceder, pongo la contraseña que es y no me deja, le doy a cambiar la contraseña ...
  • Dian
  • Spotify Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't download music in others devices

hi! i can't download music in my others devices... it says that i have reached the limit of devices but i actually logged out everywhere...idk what else to do.

  • Visitor
  • hi! i can't download music in my others devices... it says that i have reached the limit of devices but i actually logged out everywhere...idk what else to do.   
  • Dian
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto logging in?

PlanPremiumCountryCanadaDeviceiPhone XROperating SystemIOS 15.5 My Question or IssueSo I was telling my mom about Spotify, and she was interested, so she downloaded and opened the app for her to be in my account? She didn’t press anything she just op...

  • Visitor
  • Plan Premium Country Canada Device iPhone XR Operating System IOS 15.5   My Question or Issue So I was telling my mom about Spotify, and she was interested, so she downloaded and opene...
  • Alex
  • Spotify Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Excessive data usage app

we use family plan Spotify premium (The Netherlands). And today in France Spotify started to use 180MB per minute at an Android mobile phone. We saw this not earlier than it used already 6,5 GB. We don’t know what happened and we were not listening t...

  • Visitor
  • we use family plan Spotify premium (The Netherlands). And today in France Spotify started to use 180MB per minute at an Android mobile phone. We saw this not earlier than it used already 6,5 GB. We d...
  • Alex
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conduct payment on old account instead of the new

Hi, I made the payment for Premium Individual on my old account that registered by mobile phone number instead of the new that I log in by Facebook. So can I move the payment from old account to the new?Thank you,

  • Visitor
  • Hi, I made the payment for Premium Individual on my old account that registered by mobile phone number instead of the new that I log in by Facebook. So can I move the payment from old account to the ...
  • Dian
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 211 Views
  • 1 replies
  • 0 likes

can't find how to upload tracks

Plan: FreeCountry: France DeviceComputerOperating SystemLinux My Question or IssueHi, I'm a musician freshly registered and can't find a way to upload tracks. Do you have to pay for that ?

  • Visitor
  • Plan: Free Country: France   Device Computer Operating System Linux   My Question or Issue Hi, I'm a musician freshly registered and can't find a way to upload tracks. Do you hav...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Free
  • 220 Views
  • 1 replies
  • 0 likes

change country - my country is greyed out - all my plans are in my previous country - can't change

Plan. = Premium FamilyCountry = Malaysia Device = ALL My Question or Issue I'm on premium family, but I've moved from Malaysia to the USA. I've followed every help file in this place and none work - my country is always greyed out, when i click on up...

  • Visitor
  • Plan. = Premium Family Country = Malaysia   Device = ALL    My Question or Issue   I'm on premium family, but I've moved from Malaysia to the USA.  I've followed every...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I block another user on Spotify mobile app?

Hello! I've been trying to find a way to block another user on the Spotify mobile app or even my browser on mobile but I can't seem to find out how? It says if you click the 3 dots on the users profile there should be a block user button but there is...

  • Newbie
  • Hello!  I've been trying to find a way to block another user on the Spotify mobile app or even my browser on mobile but I can't seem to find out how?    It says if you click the 3 d...
  • Alex
  • Spotify Legend
  • 3929 Views
  • 5 replies
  • 0 likes
  • 3929 Views
  • 5 replies
  • 0 likes

Change subscription

We would like to try the Duo subscription for two people. If we need it too little we can always switch back to a single subscription or only once a year?

  • Visitor
  • We would like to try the Duo subscription for two people. If we need it too little we can always switch back to a single subscription or only once a year?
  • AdamDamon
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Which data lost when changing from premium to free version?

I use premium for months but now I wanna change it to free version, but I don't know if any of my data will lost except the offline songs.

  • Newbie
  • I use premium for months but now I wanna change it to free version, but I don't know if any of my data will lost except the offline songs.
  • Alex
  • Spotify Legend
  • 1073 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1073 Views
  • 3 replies
  • 0 likes

Converting Premium to Duo

I have been sharing my Individual Premium account with my daughter. I did not use the account very much, so she was able to enjoy it. However, my needs have changed and it's time for us to have two premium accounts. I am interested in Duo. I will be ...

  • Newbie
  • I have been sharing my Individual Premium account with my daughter. I did not use the account very much, so she was able to enjoy it. However, my needs have changed and it's time for us to have two p...
  • AdamDamon
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify music is stopping after evey song

Hello,So my Spotify music is stopping after every song and the app seems to like freeze. i tried loging out and deleting the app and re-installing it and i even tried to restart my phone. Its been a week since this issue has been going on and it is v...

  • Visitor
  • Hello, So my Spotify music is stopping after every song and the app seems to like freeze. i tried loging out and deleting the app and re-installing it and i even tried to restart my phone. Its been ...
  • AlejaR
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution I forgot my username and spotify email

So I log off my account to use it for next time then I forgot my email and user Is there anything to help with that?PlanMade the account on free accountsCountryUk I tried lots of times it seems that u forgot it

  • Casual Listener
  • So I log off my account to use it for next time then I forgot my email and user Is there anything to help with that? Plan Made the account on free accounts Country Uk     I tried lo...
  • Dian
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Login
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charged - can you help please?

It appears I am being charged £16.99 & £9.99 in the UK from what looks like 2 different spotify accounts. Trying to reach spotify is near impossible. Can someone help please?

  • Visitor
  • It appears I am being charged £16.99 & £9.99 in the UK from what looks like 2 different spotify accounts.   Trying to reach spotify is near impossible.  Can someone help please?
  • Dian
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merging accounts from other countries

Hi! I've just moved from the UK to Israel and would like to join my account and move it to my family's plan. How can I transfer my data?thank you!PlanpremiumCountryUK/Israel

  • Visitor
  • Hi!   I've just moved from the UK to Israel and would like to join my account and move it to my family's plan. How can I transfer my data? thank you! Plan premium Country UK/Israel
  • OscarDC
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Changing country

PlanPremiumCountryFranceDeviceiPhone 8Operating SystemiOS 15.6 My Question or IssueHello , I bought a Spotify premium in Italy so I needed to change the country to Italy as the assistance said, but when I’ll coma back to France I won’t be able to cha...

  • Visitor
  • Plan Premium Country France Device iPhone 8 Operating System iOS 15.6   My Question or Issue Hello , I bought a Spotify premium in Italy so I needed to change the country to Italy as t...
  • Luan
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Update payment method

PlanPremiumDeviceiPhone xrOperating SystemiOS 10 My Question or IssueI got a new card and need to change my details to continue paying for my account. But the account overview page won’t load and when I try to send a message to Spotify help directly,...

  • Casual Listener
  • Plan Premium Device iPhone xr Operating System iOS 10   My Question or Issue I got a new card and need to change my details to continue paying for my account. But the account overview pa...
  • B4bob
  • Casual Listener
  • 586 Views
  • 2 replies
  • 1 likes
  • Account
  • 586 Views
  • 2 replies
  • 1 likes

Superuser Contribution account setting issue

Hello,I wanted to refresh the bank account details and I keep receiving an error message that "Something went wront, please try again". I tries ti provide different band account details and none of them was working and I lost the family premium packa...

  • Visitor
  • Hello, I wanted to refresh the bank account details and I keep receiving an error message that "Something went wront, please try again". I tries ti provide different band account details and none ...
  • Dian
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution não consegue acesso a conta Premium Duo

PlanoPremium DuoPaís BrasilDispositivoipne 13Sistema operacionalIOS 15.5 Minha pergunta problema fiz convite para minha esposa ou convite pelo link, porém faz o login entrar como contra básica e não atrela o usuário dela ao plano duo, cada um tem um ...

  • Casual Listener
  • Plano Premium Duo País Brasil Dispositivo ipne 13 Sistema operacional IOS 15.5   Minha pergunta problema  fiz convite para minha esposa ou convite pelo link, porém faz o login e...
  • Eni
  • Moderator
  • 824 Views
  • 3 replies
  • 0 likes
  • Account
  • 824 Views
  • 3 replies
  • 0 likes

Superuser Contribution I need to merge two accounts

hi i seem to have accidently linked my premium to an account i dont use (the one i did use has 600 songs added to like) it would be really great to be able to merge them since my old account seems to somehow be linked to my new ones email or somethin...

  • Visitor
  •   hi i seem to have accidently linked my premium to an account i dont use (the one i did use has 600 songs added to like) it would be really great to be able to merge them since my old account ...
  • Dian
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 212 Views
  • 1 replies
  • 0 likes