Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • qhriqwr
  • Newbie
  • 193519 Views
  • 718 replies
  • 63 likes
  • Account
  • 193519 Views
  • 718 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1100671 Views
  • 118 replies
  • 106 likes
  • Account
  • 1100671 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 54640 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 54640 Views
  • 58 replies
  • 8 likes

Solved!!Superuser Contribution [Scrobbler] Scrobbles not showing in last fm

Plan: FamiliyPremiumCountry: NetherlandsDevice: Problem device: Mac 2014 Hello All, Since today my played songs in spotify can no longer be scrobbled to last.fm. I have disconnected everything (scrobblers in last.fm) and restarted and reconnected spo...

  • Casual Listener
  • Plan: Familiy Premium Country: Netherlands Device: Problem device: Mac 2014   Hello All,   Since today my played songs in spotify can no longer be scrobbled to last.fm. I have discon...
  • Peter
  • Spotify Legend
  • 1166 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1166 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Artist list disappeared

PlanPremiumCountryGermanyDeviceMacbook Pro 2012 + Android My Question or IssueHello everyone. Suddenly my artist List got deleted except 2 Artists. I encounter the issue on my phone, my macbook as well as in the web player so it is definitely connect...

  • Casual Listener
  •   Plan Premium Country Germany Device Macbook Pro 2012 + Android   My Question or Issue Hello everyone. Suddenly my artist List got deleted except 2 Artists. I encounter the issue ...
  • Peter
  • Spotify Legend
  • 14459 Views
  • 13 replies
  • 1 likes
  • Account
    Premium
  • 14459 Views
  • 13 replies
  • 1 likes

Log in to account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Glaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy mom and I use the family premium account and she’s the account manager. She was logged out ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Glaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My mom a...
  • Emilia_8
  • Spotify Star
  • 519 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 519 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing Countries after Family Account Subscription

PlanPremium FamilyCountryUS and CanadaDeviceSamsung S8, DesktopOperating SystemAndriod, Windows 10 My Question or IssueMy Wife and I are trying to get set up on my Family Premium account. I am from the US originally and moved to Canada when we got ma...

  • Regular
  • Plan Premium Family Country US and Canada Device Samsung S8, Desktop Operating System Andriod, Windows 10   My Question or Issue My Wife and I are trying to get set up on my Family Pre...
  • Darth_Bane
  • Regular
  • 2319 Views
  • 4 replies
  • 1 likes
  • Account
  • 2319 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify doesn't recognise my username or email - CANT LOG IN

Hopefully someone can help. My username is Superbird and the long user name is 6itkc3twbvm3t5vtq862r4xmn.When I enter this to try to reset new password no email is sent through to the registered account. I also enter in my registered email to reset m...

  • Casual Listener
  • Hopefully someone can help.   My username is Superbird and the long user name is 6itkc3twbvm3t5vtq862r4xmn. When I enter this to try to reset new password no email is sent through to the...
  • Petya
  • Community Legend
  • 835 Views
  • 3 replies
  • 0 likes
  • Login
  • 835 Views
  • 3 replies
  • 0 likes

Premium Family - Address confirmation

Plan Premium FamilyCountry GermanyDevice Samsung Galaxy 9 , Windows PCOperating System Android 9, Windows 10 My Question or IssueSince a couple of weeks I try to add an account for my younger son. Every time I try, Spotify asks me to enter our addres...

  • Visitor
  • Plan Premium Family Country Germany Device Samsung Galaxy 9 , Windows PC Operating System Android 9, Windows 10   My Question or Issue Since a couple of weeks I try to add a...
  • Billy-J
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Premium
  • 312 Views
  • 1 replies
  • 0 likes

Want to sign up to Duo account, already using Vodafone link

Plan: Single premium account through VodafonePremiumCountry: Ireland Device(iPhone Xr, Macbook Pro Early 2015)Operating System(iOS 13, MacOS 10.15.1 ) My Question or Issue Hi there, I am currently using Spotify and paying through Vodafone, in Ireland...

  • Visitor
  • Plan: Single premium account through Vodafone Premium Country: Ireland   Device (iPhone Xr, Macbook Pro Early 2015) Operating System (iOS 13, MacOS 10.15.1 )   My Question or Issue...
  • Emilia_8
  • Spotify Star
  • 1085 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 1085 Views
  • 1 replies
  • 0 likes

Superuser Contribution random playlists keep popping up in my recently listened to

PlanPremiumCountryUnited statesDevice(iPhone 8, amazon echo dot, xbox one)Operating System(iOS 13.3, xbox, echo dot) My Question or IssueThere are 2 playlists that keep showing up in recently listened too that have the song “writing on the wall (feat...

  • Visitor
  • Plan Premium Country United states Device (iPhone 8, amazon echo dot, xbox one) Operating System (iOS 13.3, xbox, echo dot)   My Question or Issue There are 2 playlists that keep show...
  • Petya
  • Community Legend
  • 1428 Views
  • 2 replies
  • 0 likes
  • Account
  • 1428 Views
  • 2 replies
  • 0 likes

Superuser Contribution ACCOUNT CONNECTIONS

My Question or Issue I would like to disconnect all devices from my account. I broke up with my girlfriend but she keeps stopping my music and making playlists. Tried chaing password but didn't work. Hope spotify support team will help me!Best Regard...

  • Casual Listener
  • My Question or Issue  I would like to disconnect all devices from my account. I broke up with my girlfriend but she keeps stopping my music and making playlists. Tried chaing password but didn'...
  • Peter
  • Spotify Legend
  • 722 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 722 Views
  • 3 replies
  • 0 likes

Superuser Contribution [PS4] how do I find out my usernane and password on my PS4 account?

PlanPremium CountryScotland Device(Playstation 4)Operating SystemN/A My Question or IssueHow do I know what my email address and password is on my PS4 account. I would like to use it on other devices.

  • Casual Listener
  • Plan Premium  Country Scotland  Device (Playstation 4) Operating System N/A   My Question or Issue How do I know what my email address and password is on my PS4 account. I wo...
  • Peter
  • Spotify Legend
  • 5639 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 5639 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to fingure out when I join spotify...

PlanPremiumCountryNorwayMy Question or IssueI can't figure out when I or my brother (account name fjogen, *snip*) joined spotify. We have located our first recites and they are both from 2009, but we can't find any traces of our older spotify history...

  • Casual Listener
  • Plan Premium Country Norway My Question or Issue I can't figure out when I or my brother (account name fjogen, *snip*) joined spotify. We have located our first recites and they are both from 20...
  • Peter
  • Spotify Legend
  • 1129 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 1129 Views
  • 5 replies
  • 0 likes

Superuser Contribution Account appears to have been compromised. Music and playlists on my acxount that are not mine

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm seeing music playing and playlists added to my account that are not mine. I've logged out...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm see...
  • Petya
  • Community Legend
  • 591 Views
  • 2 replies
  • 1 likes
  • Account
  • 591 Views
  • 2 replies
  • 1 likes

Solved!! Username still changed with Facebook disconnected

Hello,I disconnected my Spotify account from my Facebook account but my Facebook username is still being displayed on Spotify.Is it only temporary or can I do something to recover my old username ?Thak you.

  • Casual Listener
  • Hello, I disconnected my Spotify account from my Facebook account but my Facebook username is still being displayed on Spotify. Is it only temporary or can I do something to recover my old username...
  • Emilia_8
  • Spotify Star
  • 452 Views
  • 2 replies
  • 0 likes
  • Account
  • 452 Views
  • 2 replies
  • 0 likes

Solved!! RECOVER PLAYLIST

hello,I would like to recover a deleted playlist but when I access the page for that use, the list doesn’t have any older than 1 year.how should I proceed?thank you,Ivo Lopes PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late...

  • Visitor
  • hello, I would like to recover a deleted playlist but when I access the page for that use, the list doesn’t have any older than 1 year. how should I proceed? thank you, Ivo Lopes   Plan F...
  • Emilia_8
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 449 Views
  • 1 replies
  • 0 likes

Some random person is using my account

PlanPremium (Subscription cancelling soon)Country DeviceiPadiPhoneOperating SystemiOS 10 My Question or Issue I went on Spotify around a week ago and found that for some reason a random song was playing. I looked on it and found it was playing on an ...

  • Casual Listener
  • Plan Premium (Subscription cancelling soon) Country   Device iPad iPhone Operating System iOS 10   My Question or Issue  I went on Spotify around a week ago and found that f...
  • Emilia_8
  • Spotify Star
  • 2299 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 2299 Views
  • 3 replies
  • 0 likes

Solved!! User p88g8c27pc94u9z7ucl8gbwfe has been getting into peoples' accounts.

Userp88g8c27pc94u9z7ucl8gbwfe on spotify has accessed my account. I noticed that I started having EDM and disco in my listening history when I don't listen to those. He also followed his playlists like a dummy so that's how I was able to find it was ...

  • Regular
  • User p88g8c27pc94u9z7ucl8gbwfe   on spotify has accessed my account. I noticed that I started having EDM and disco in my listening history when I don't listen to those. He also followed his p...
  • Emilia_8
  • Spotify Star
  • 885 Views
  • 6 replies
  • 1 likes
  • Account settings
    Security issue
  • 885 Views
  • 6 replies
  • 1 likes

I can’t unlink my Spotify to an old PlayStation

trying to link my Spotify account to a new PlayStation but it’s saying that my Spotify is already linked to another PlayStation. I don’t have the PlayStation linked with my Spotify nor do I know the PSN username or login

  • Newbie
  • trying to link my Spotify account to a new PlayStation but it’s saying that my Spotify is already linked to another PlayStation. I don’t have the PlayStation linked with my Spotify nor do I know the ...
  • OneByBoo
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 501 Views
  • 1 replies
  • 0 likes

Google Mini not eligible

I have a family premium account but Spotify keeps saying I'm not eligible for free Google Mini. What gives?

  • Casual Listener
  • I have a family premium account but Spotify keeps saying I'm not eligible for free Google Mini. What gives? 
  • Billy-J
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Spotify account only accessible on ps4

Hello,A few days ago I started using Spotify on my PlayStation 4 again, it signed me automatically to an account I already had made a long ago via Spotify on ps4 and it’s linked with my psn account. But I don’t I remember the email or password of the...

  • Visitor
  • Hello, A few days ago I started using Spotify on my PlayStation 4 again, it signed me automatically to an account I already had made a long ago via Spotify on ps4 and it’s linked with my psn accou...
  • OneByBoo
  • Community Legend
  • 1256 Views
  • 1 replies
  • 0 likes
  • Account
  • 1256 Views
  • 1 replies
  • 0 likes

2 subscriptions deducted premium and premium family

PlanPremium/Premium FamilyCountryIreland DeviceHuawei powered by Android My Question or IssueHaving recently gotten a new Visa Debit Card, my monthly subscription payment failed as I hadn't updated it.I had until then been on the Family Premium Packa...

  • Visitor
  • Plan Premium/Premium Family Country Ireland   Device Huawei powered by Android     My Question or Issue Having recently gotten a new Visa Debit Card, my monthly subscription ...
  • OneByBoo
  • Community Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • Account
  • 594 Views
  • 1 replies
  • 0 likes