Student program payment error

[sahel]

Hey guys,

i have 2 spotify accounts(both premium). One is mine and the other belongs to a friend of mine (he is not good with computers so i manage his account and payment stuff).

About three months ago i "upgraded" my own account to a student level account. Since, well, iam a student and it is about 50% the original price. Now i have a problem.

Spotify used to charge me 9,99€ every month for every account. That's about 20€ a month for both accounts 😉

Now. Since i updated one to the student program it should be 4,99€ and 9,99€ every month, right?

But it's not. Instead it is 9,99€ + 9,99€ + 4,99€.

This has been going on for 3 months now. After the first 2 months i contacted Paypal (which is use to pay for the two accounts) and asked for my money back since i pay about 10€ too much. They responded saying iam right and i will get my money back. Now, 2 days ago iam again charged for 9,99€ + 9,99€ + 4,99€. And i looked it up. The number given  by spotify on the paypal receipt is not listed in neither account under abos. Looks like the charge me 9,99€ too much and haven't corrected their error.

Or maybe it is legit and i missed something?

I can assure you that noone has my payment details and there is no other account associated with my paypal account.

What should i do? I can't file a paypal report every month.

Martin

PS: sorry, english is not my native language...

[MichaelW · Accepted solution]

Hi there,
Welcome at the Spotify Community!

I would suggest you to get in touch with Spotify, they'll help you to get this sorted!

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours. 

[OviiiOne · Accepted solution]

Hello Martin, welcome to the Spotify Community!

Mmmm... Maybe your account has been duplicated, so you're paying for 3 subscriptions, I recommend to contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG), @SpotifyAyuda (ESP) or @SpotifyAjuda (PT).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

Edit:

Ooops, sorry Michael