Subcribed to Singtel Spotify package but still not getting premium

[Ninjado1984]

Hi, I've confirmed my subscription with Singtel on their package with Spotify in March but today, my account revert to Free instead of Premium.

Please help me out.

Thank you!

[Merik]

Hey @Ninjado1984, welcome to the community!

Can you linking your accounts again by going to https://music.singtel.com/index.php?r=signUp/spotify&planType=0Q1?

[Ninjado1984]

Thanks for trying to help.. I tried but still cannot.. =[

[Merik]

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@Ninjado1984 wrote:
Thanks for trying to help.. I tried but still cannot.. =[

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@Ninjado1984 What's the error message that you receive? You may need to contact to Singtel to reset your package so you can link again. 

[Ninjado1984]

It precisely told me to contact Singtel.

But Singtel was the one who told me to seek help here.

Sigh. I'll contact Singtel again tml..

[Ninjado1984 · Accepted solution]

Hi All,

Just to close this tread, I've successfully resolved my issues and what I did was to inform Singtel to reset the account and re-link to Spotify again.

Thanks Merik!

[Holloen]

I have the same problem