Subscribed, but not getting Premium?

Michcorona2 · 2016-08-05

Hi, im having trouble with spotify, i Been trying to enter to My premium account and when i start session in My count it says im free , i Had payed already 3 times

Maxim · 2016-08-05

Hey @Michcorona2,

Have you received a receipt for the three purchases?

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Michcorona2 · 2016-08-05

Yes , to my credit card

Maxim · 2016-08-05

Okay, but have you received a receipt for the purchases from Spotify via Email? If not, they're very likely just pending charges: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

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Michcorona2 · 2016-08-05

Yes, And Also charges in My credit card

Maxim · 2016-08-05

Alright, Spotify Support can look into this. Please contact them through one of the channels:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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