Subscribed using iTunes renew subscription and it doesn't work

[user-removed]

Today I renewed my subscription of spotify premium ($15) with an iTunes card, I went onto the app on my iPad and the program on my PC and it says I still have Spotify Free.

I have had no problems with renewing it for the past 2 months and now I have this problem. I read the other solutions to fix this, (logging out and logging back in, deleting the app and program) and it didn't work.

I just checked on my account where it says 'Reciepts' I didn't even get a reciept for it.

[Maxim · Accepted solution]

Hey @user-removed,

"During our Intro Offer, in-app purchases are not available. Get started with Premium at https://www.spotify.com/premium"

https://twitter.com/SpotifyCares/status/735442901442908160

[user-removed]

I renewed it as a subscription in iTunes' 'manage subscriptions' though. I didn't purchase it THROUGH the app which had worked when my subscription renewed for June.

[Maxim]

Yes but during the Intro Offers, it is not possible to subscribe to Spotify Premium via iTunes / App Store (it will result in a failed payment on Spotifys side), that's why you haven't received a Spotify Receipt and your account is still Free :(.

[user-removed]

Is there anything that can be done about it?

[Maxim]

I don't think Spotify can do anything about it. You could try to get a refund for that purchase via Apple.

[user-removed]

Also, what do you mean by Intro Offers?

[Maxim]

3 months of Premium for 0.99 :).

Note:

Terms and conditions apply. Offer not available to users who already tried Premium.

[user-removed]

Aha, thought so. Thanks for clearing that up.

So when that offer finishes I'd be able to purchase Premium through the app?

[Maxim]

I think so, yeah. Make sure to double check if its possible again, before trying to purchase it through the App :).

[user-removed]

Thanks for your help.

Any chance you know when it'll be over?

[Maxim]

@user-removed

In around 3 days, i think.