Help Wizard

Step 1


Subscription Problem

Subscription Problem

Last year i decided to switch to premium and a few days ago.. automatically my premium membership has been dropped. When i try to apply again it said that it is from my card or provider. I've used the VISA Electron card to pay for my membership all year and no problems have occured during the year.. why now?

1 Reply

Hey Goodlip19!


Thanks for reaching out to the Spotify Community, we're here to help all the music lovers.


Could you give it another try using a different browser or an incognito window? Make sure to clear cache and cookies. Does that help? Also, please make sure your payment card meets these requirements.


Keep us posted 🙂


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