Subscription not activating

[_hex__]

Ok, so to start this off, i paid for spotify premium on my iPad using an iTunes card (which usually works) and when i logged onto my pc and ipad, it says that my last payment didnt work, but i got a receipt for it? what is going on and how do i fix it?

This is what it says:

Your lat payment

didnt work.

Countinue listening with premium by adding a new 

payment method. It only takes a moment.

(UPDATE PAYMENT)

You can also downgrade to Spotify Free,

by cencelling your Premium subscription

[kbrooksc]

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

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@kbrooksc I re-installed it, and looged out and back in, and nothing

[kbrooksc]

did you reach out to support?

[_hex__]

Yes, but no response yet

[kbrooksc]

What's your case number?

[_hex__]

Ok, this morning when i started up spotify on my pc, it says that im using spotify free now, but i have no ads. But on my tablet, The song are no longer available offline. And where is the case number?

[kbrooksc]

That's definitely odd. The case number would be in the emial that you got when you submitted the case. 

[_hex__]

It is # 04752538

[kbrooksc]

Just escalated for you. Sorry for delay