Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
292342 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541509 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129680 Views
74 replies
12 likes
Spotify wont let me log in it says an account with this email already exists
Spotify wont let me log in it says an account with this email already exists
Casual Listener
365 Views
2 replies
0 likes
My premium sub just ended and now any song in my playlist says can't play song and it just skips through them all. Songs not in my playlist seem to play fine. I've tried setting my audio devices to default and my high quality streaming is unchecked. ...
My premium sub just ended and now any song in my playlist says can't play song and it just skips through them all. Songs not in my playlist seem to play fine. I've tried setting my audio device...
305 Views
0 replies
0 likes
Hi, i wanted to share the experience that i had this morning, that really weird me out, in hopes of getting an explanation of what could have happened.So what happened was that i opened up the spotify app in my cell phone to listen to some music, as ...
Hi, i wanted to share the experience that i had this morning, that really weird me out, in hopes of getting an explanation of what could have happened. So what happened was that i opened up the sp...
Casual Listener
1368 Views
4 replies
0 likes
Hi, I've had a collaborative playlist with my girlfriend for the last 4 years, and in the last couple days it disappeared. How can I get it back? Here are the possibly relevant points I know:- It doesn't appear under Recover Playlist at spotify.com.-...
Hi, I've had a collaborative playlist with my girlfriend for the last 4 years, and in the last couple days it disappeared. How can I get it back? Here are the possibly relevant points I know...
640 Views
0 replies
0 likes
Hi, After the update that installed yesterday (I think....) my account name in my local spotify app now just shows my account number 1131112573 rather than my actual name, nor my profile pic (usually pulled through from FB - Some other friends that I...
Hi, After the update that installed yesterday (I think....) my account name in my local spotify app now just shows my account number 1131112573 rather than my actual name, nor my profil...
Newbie
2073 Views
4 replies
0 likes
Hello I have a Credit Card being charged twice for this service once on the 2nd and once on the 7th of each month. I have no idea why I only have one account attached to my FaceBook profile. I need help!
Hello I have a Credit Card being charged twice for this service once on the 2nd and once on the 7th of each month. I have no idea why I only have one account attached to my FaceBook profile. I need h...
275 Views
0 replies
0 likes
It says I follow 107 people but I only follow Like 10 Pleaseeee Fix this!!!!
It says I follow 107 people but I only follow Like 10 Pleaseeee Fix this!!!!
134 Views
0 replies
0 likes
for some reason, Spotify could not charge my credit cart with the monthly Premium amount. Will they try again? because the credit card is working properly.. And Spotify only offers the option to alter the payment method instead of confirming the exis...
for some reason, Spotify could not charge my credit cart with the monthly Premium amount. Will they try again? because the credit card is working properly.. And Spotify only offers the option to alte...
Community Legend
177 Views
1 replies
0 likes
I paid for the student premium and it is saying I'm on the free subscription
I paid for the student premium and it is saying I'm on the free subscription
Community Legend
153 Views
1 replies
0 likes
I am getting this issue again, i have tried everything postedo nt hese frums aside from one thing i cant find that was posted that helped me before, it was something to do with the network adapater settings, if anyone can help please do. I have tried...
I am getting this issue again, i have tried everything postedo nt hese frums aside from one thing i cant find that was posted that helped me before, it was something to do with the network adapater s...
169 Views
0 replies
0 likes
Dear Spotify Team, I have made a mistake. Today, I have subscribed to Spotify Premium Student via paypal AND redeemed my 10€ gift card. BOTH subscriptions are running side by side until february 2015. How do I cancel the gift card subscription withou...
Dear Spotify Team, I have made a mistake. Today, I have subscribed to Spotify Premium Student via paypal AND redeemed my 10€ gift card. BOTH subscriptions are running side by side u...
Newbie
657 Views
2 replies
0 likes
Is their an actual way to fix this error, I have my account in Canada and my phone works perfectly fine, but it will not work on the Playstation 4. I looked up this error and nothing was useful. Is there an actual way to fix this. I don't want to pay...
Is their an actual way to fix this error, I have my account in Canada and my phone works perfectly fine, but it will not work on the Playstation 4. I looked up this error and nothing was useful. Is t...
261 Views
0 replies
0 likes
I've never logged into my spotify account on another computer/phone, I have no facebook account myself so I have no idea how this happened. I'm not following 300+ people and this guy is adding songs to my list. -.-I've changed my password and logged ...
I've never logged into my spotify account on another computer/phone, I have no facebook account myself so I have no idea how this happened. I'm not following 300+ people and this guy is adding songs ...
131 Views
0 replies
0 likes
At some point in the past I had spotify via facebook. Now my email is taken, and I can't recover the acct, as it says to use facebook, and after trying that spotify says no account is link to facebook. How can I free my email so that I can use it wit...
At some point in the past I had spotify via facebook. Now my email is taken, and I can't recover the acct, as it says to use facebook, and after trying that spotify says no account is link to faceboo...
132 Views
0 replies
0 likes
Today I added some paypal dollars to my paypal account to buy spotify premium, I have enough money on the account to buy the premium subscription, but it asks me to insert a credit card... so technically speaking, adding paypal to the paying methods ...
Today I added some paypal dollars to my paypal account to buy spotify premium, I have enough money on the account to buy the premium subscription, but it asks me to insert a credit card... so technic...
408 Views
0 replies
0 likes
I see the money came out of my checking account for the premium and I'm still on the free account I have logged out and logged back on I have uninstall the app and reinstall the app and I'm still on the free account please help
I see the money came out of my checking account for the premium and I'm still on the free account I have logged out and logged back on I have uninstall the app and reinstall the app and I'm still on ...
Community Legend
246 Views
1 replies
0 likes
I payed for premium a week ago and the app on my phone is still on free. I've uninstalled the app multiple times, I've logged out and back in over and over. I contacted support two seperate times and the issue still isn't resolved. They just keep rep...
I payed for premium a week ago and the app on my phone is still on free. I've uninstalled the app multiple times, I've logged out and back in over and over. I contacted support two sepera...
Community Legend
252 Views
2 replies
0 likes
Is there was any way I could login to my premium accont that is linked to my facebook if my school has facebook blocked?thanks, anything helps!
Is there was any way I could login to my premium accont that is linked to my facebook if my school has facebook blocked? thanks, anything helps!
285 Views
0 replies
0 likes
I am having issues with my spotify premium account. It is not allowing me to use any payment method in order to renew my subscription. This has been going on for some time now and I cannot find a solution.
I am having issues with my spotify premium account. It is not allowing me to use any payment method in order to renew my subscription. This has been going on for some time now and I cannot find a sol...
Casual Listener
227 Views
1 replies
0 likes
I paid for service on my old line tried too pay on my new number it won't let me pay on new line
I paid for service on my old line tried too pay on my new number it won't let me pay on new line
120 Views
0 replies
0 likes
