Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • snickerdoc
  • Newbie
  • 195544 Views
  • 719 replies
  • 63 likes
  • Account
  • 195544 Views
  • 719 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1101242 Views
  • 118 replies
  • 106 likes
  • Account
  • 1101242 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 54740 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 54740 Views
  • 58 replies
  • 8 likes

Forgot my password and registerd email address does not exist

HiI forgot the password to my account and the email address that registerd when i made the account does not exist any more. Is it possible to get the new password sent to my current email address?

  • Casual Listener
  • Hi I forgot the password to my account and the email address that registerd when i made the account does not exist any more. Is it possible to get the new password sent to my current email address? ...
  • KatesHere
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 118 Views
  • 1 replies
  • 0 likes

Paysafe card option no longer available?

I used a paysafe card to buy a month's subscription and that was about two months ago. Today I went to buy premium again and I saw the paysafe option is no longer available, only credit cards, paypal and gift cards. My location is Greece. Is there an...

  • Casual Listener
  • I used a paysafe card to buy a month's subscription and that was about two months ago. Today I went to buy premium again and I saw the paysafe option is no longer available, only credit cards, paypal...
  • KatesHere
  • Community Legend
  • 528 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 528 Views
  • 6 replies
  • 0 likes

Cancelling account

Hello.I deactivated my account roughly 3 months ago however I have just realised that £9.99 payments are still going out. According to my profile though I am on the free service.First how do I stop these payments being taken and secondly how do I rec...

  • Casual Listener
  • Hello. I deactivated my account roughly 3 months ago however I have just realised that £9.99 payments are still going out. According to my profile though I am on the free service. First how do I st...
  • KatesHere
  • Community Legend
  • 103 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 103 Views
  • 3 replies
  • 0 likes

Solved!! Very professional phishing mail

Just got this today - it's very believeable, until you see that the link actually goes to http://email.news.spotifymail.com/mpss/c/3wA/8dU/t.1sl/... Note: this is not possible in my mail reader, I had to copy the url to another file to see that it wa...

phishing mail
  • Newbie
  • Just got this today - it's very believeable, until you see that the link actually goes to    http://email.news.spotifymail.com/mpss/c/3wA/8dU/t.1sl/...   Note: this is not possible...
  • user-removed
  • Not applicable
  • 4208 Views
  • 1 replies
  • 1 likes
  • Security
  • 4208 Views
  • 1 replies
  • 1 likes

Unable to cancel subscription, invalid password

Hello, I only wanted a month subscription, so i reactivated a subscription via paypal.And than i wanted to cancel it, but on the "enter you password for validation" site it tell me, i entered an invalid password.So i changed my password to other one,...

  • Newbie
  • Hello,   I only wanted a month subscription, so i reactivated a subscription via paypal. And than i wanted to cancel it, but on the "enter you password for validation" site it tell me, i ente...
  • wpgjetsfan
  • Newbie
  • 94 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 94 Views
  • 1 replies
  • 0 likes

I have no Idea what I'm paying for

I renewed an itunes subscription which cost me £12.99, for my account using my email. When I log into it it was still free? Then I subscriped through spotify (at this point I realised I'd been thieved by itunes) then my account went premium. I have n...

  • Newbie
  • I renewed an itunes subscription which cost me £12.99, for my account using my email. When I log into it it was still free?   Then I subscriped through spotify (at this point I realised I'd be...
  • user-removed
  • Not applicable
  • 149 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 3 replies
  • 0 likes

premium

I upgraded to premium on app it didn't work then upgraded on Playstation 4 it worked fine following month I was charged on both sides cancelled on Playstation stayed on premium until next month now that Playstation was cancelled app now says free but...

  • Newbie
  • I upgraded to premium on app it didn't work then upgraded on Playstation 4 it worked fine following month I was charged on both sides cancelled on Playstation stayed on premium until next month now t...
  • gnovella16
  • Roadie
  • 82 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 82 Views
  • 1 replies
  • 0 likes

changed mi country and mi premium account became ftee account

Hi i made my premium account in Spain. This account was payed by a gift card. A while ago i traveled to Ireland and i could perfectly use mi account since today. For first time when i started the app on my android device i had to log in and a message...

  • Newbie
  • Hi i made my premium account in Spain. This account was payed by a gift card. A while ago i traveled to Ireland and i could perfectly use mi account since today. For first time when i started the app...
  • gnovella16
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Only got my own account and i cant avail of the premium deal

So months back a friend used my card to sign up to spotify premium for him but now i want to sign up and avail of the 3 months for 0.99 but its wont allow me !! what can i do

  • Casual Listener
  • So months back a friend used my card to sign up to spotify premium for him but now i want to sign up and avail of the 3 months for 0.99 but its wont allow me !! what can i do 
  • OviiiOne
  • Community Legend
  • 120 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 120 Views
  • 5 replies
  • 0 likes

Accidentally Subscribed to Spotify Student, still charged but do not have premium?

I went to signup using the student service, only to realize it was for college students only. I am a high school student, so when I went back to signup for the normal $9.99 method, after looking back at my card payment history it shows I was still ch...

  • Newbie
  • I went to signup using the student service, only to realize it was for college students only. I am a high school student, so when I went back to signup for the normal $9.99 method, after looking back...
  • gnovella16
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 143 Views
  • 1 replies
  • 0 likes

1 credit cart for 2 account

Can i use 1 credit cart on 2 account? I mean upgrade for premium.

  • Casual Listener
  • Can i use 1 credit cart on 2 account? I mean upgrade for premium.
  • Besessenheit
  • Casual Listener
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 119 Views
  • 1 replies
  • 0 likes

Transfer Premium account from Facebook to a new Account

Hi there, i need help. I am automatically subscribed to Premium account from my mobile operator. And I would like to transfer this to my new Spotify account which is free from Facebook. How do I do that? Please help.

  • Newbie
  • Hi there,    i need help.    I am automatically subscribed to Premium account from my mobile operator. And I would like to transfer this to my new Spotify account which is fre...
  • gnovella16
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 113 Views
  • 1 replies
  • 0 likes

Newcomers Discount (1₺/3 months) on Spotify Turkey

Hi. There is a discount on Spotify Turkey. But it is for only newcomers: Users who had premium or trial versions can't utilize this discount. But this is very injustice. Please make this campaign for everyone.

  • Casual Listener
  • Hi. There is a discount on Spotify Turkey. But it is for only newcomers: Users who had premium or trial versions can't utilize this discount. But this is very injustice. Please make this campaign for...
  • gnovella16
  • Roadie
  • 162 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 162 Views
  • 1 replies
  • 0 likes

move to netherlands. spotify not working

spotify wont let me update my profile to netherlands. I moved from the united kingdom. how do i do this please?

  • Newbie
  • spotify wont let me update my profile to netherlands. I moved from the united kingdom. how do i do this please?
  • gnovella16
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

Old Spotify

I had a Spotify account on my Facebook I deactivated my Facebook and my info my credit card number is on My old Spotify and I can't get inTo it ...I don't wanna cancel my subscription

  • Newbie
  • I had a Spotify account on my Facebook I deactivated my Facebook and my info my credit card number is on My old Spotify and I can't get inTo it ...I don't wanna cancel my subscription
  • gnovella16
  • Roadie
  • 75 Views
  • 1 replies
  • 0 likes
  • Account
  • 75 Views
  • 1 replies
  • 0 likes

Help - Forgot the password and wrong email

HiI forgot my Password and set a wrong email. Is my account lost now?Or is there another way to change password or email?

  • Newbie
  • Hi I forgot my Password and set a wrong email. Is my account lost now? Or is there another way to change password or email?
  • gnovella16
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Login
  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Not accepting any of my payments

I have tried two different credit cards and a debit card and none of them are working. There is enough money on all of them, none are expired, and they have all been used within 24 hours. It says that it is my card company but I am thinking that it i...

  • Casual Listener
  • I have tried two different credit cards and a debit card and none of them are working. There is enough money on all of them, none are expired, and they have all been used within 24 hours. It says tha...
  • 1275738099
  • Casual Listener
  • 545 Views
  • 10 replies
  • 0 likes
  • Subscription
  • 545 Views
  • 10 replies
  • 0 likes

I can't login in my Sony home theater

I created my account with Facebook but I can't login in my home theater system, is a BDV-N7200W. Spotify connect doesn't recognize it on my smartphone. I tried to set a password for devices but it shows an issue. Please, I want to listen music in my ...

  • Newbie
  • I created my account with Facebook but I can't login in my home theater system, is a BDV-N7200W. Spotify connect doesn't recognize it on my smartphone. I tried to set a password for devices but it sh...
  • 325 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 325 Views
  • 0 replies
  • 0 likes

2 Facebook links - 1 Account deleted

Hey guys (:I used the Facebook login for my spotify account for a long time. Today I was at my friends house and linked his account to my Facebook Account because I wanted to search for a person.Well .. Now everytime I login via Facebook I get logged...

  • Newbie
  • Hey guys (: I used the Facebook login for my spotify account for a long time. Today I was at my friends house and linked his account to my Facebook Account because I wanted to search for a person....
  • gnovella16
  • Roadie
  • 98 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 98 Views
  • 1 replies
  • 0 likes

Fail to log in although din't travel abroad before

I am living in malaysia and i created this account in malaysia. However, it automatically said i cant use spotify abroad for more than 14 days, but the problem is i dint even go to any country, please help me to solve this. Kind regards,Steven

  • Newbie
  • I am living in malaysia and i created this account in malaysia. However, it automatically said i cant use spotify abroad for more than 14 days, but the problem is i dint even go to any country, pleas...
  • gnovella16
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • Login
  • 86 Views
  • 1 replies
  • 0 likes