Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80460 Views

9 replies

2 likes

Account
Login
  • 80460 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654032 Views

13 replies

4 likes

Account
  • 654032 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734514 Views

18 replies

29 likes

  • 734514 Views
  • 18 replies
  • 29 likes

Issue with Spotify Family

I've been a paying Spotify user for over 4 years and in the spirit of Christmas thought I'd share the Spotify love with my family... Oh how I regret this! My family is visiting Portugal for the moment, and the accounts that my family are creating are...

Newbie

I've been a paying Spotify user for over 4 years and in the spirit of Christmas thought I'd share the Spotify love with my family... Oh how I regret this! My family is visiting Portugal for the ...

281 Views

0 replies

0 likes

Account
Premium
Subscription
  • 281 Views
  • 0 replies
  • 0 likes

spotify did not register my payment

Hello,yesterday I registered a new credit card number for my account and my card was already charged from spotify but I can't get access because when I try to enter spotify I keep receiving a message saying that I have to register new credit card inf...

Newbie

Hello, yesterday I registered a new credit card number for my account and my card was already charged from spotify but I can't get access because when I try to enter spotify I keep receiving a messa...

170 Views

0 replies

0 likes

Account
  • 170 Views
  • 0 replies
  • 0 likes

3 Monate 99ct Gutscheincode

Hallo,Ich habe mich neu angemeldet und wollte gerne das Angebot für 3 Monate a 99ct nutzen. Als ich Zahlungsinformationen angeben sollte, habe ich einen Gutscheincode a 30 Euro verwendet. Allerdings scheine ich jetzt den vollen Preis für 3 Monate bez...

Newbie

Hallo, Ich habe mich neu angemeldet und wollte gerne das Angebot für 3 Monate a 99ct nutzen. Als ich Zahlungsinformationen angeben sollte, habe ich einen Gutscheincode a 30 Euro verwendet. Allerdi...

Nico

Community Legend

420 Views

1 replies

0 likes

Account
Premium
Subscription
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to Family plan not working with PayPal

Hi, I just tried twice to upgrade my Premium account to Family, using my existing method of payment, PayPal. However, although PayPal approves the payment, I got a message at my Spotify account page that something went wrong with my payment method, s...

Visitor

Hi,   I just tried twice to upgrade my Premium account to Family, using my existing method of payment, PayPal. However, although PayPal approves the payment, I got a message at my Spotify acco...

Ox1

Roadie

697 Views

2 replies

0 likes

Account
  • 697 Views
  • 2 replies
  • 0 likes

Family plan and 3 month gift card

Hello. My daugther just redeemed gift cards and got 6 months of subscription left on her account.I saw this family plan offer, and i wonder how this works when she got 6 months left?1. Do I still have to pay full price for both me and her when she go...

Newbie

Hello.   My daugther just redeemed gift cards and got 6 months of subscription left on her account. I saw this family plan offer, and i wonder how this works when she got 6 months left? 1. D...

246 Views

0 replies

0 likes

Account
Premium
Subscription
  • 246 Views
  • 0 replies
  • 0 likes

3 Monate für 99ct über PayPal bezahlen geht nicht

Ich komme immer auf die PayPal Seite, aber wenn ich auf bezahlen klicke, werde ich immer wieder auf die Angebotsseite von Spotify geleitet auf der man die Bezahloption angeben muss. Habe es mit Lastschrift und Kreditkarte über PayPal probiert, aber b...

Newbie

Ich komme immer auf die PayPal Seite, aber wenn ich auf bezahlen klicke, werde ich immer wieder auf die Angebotsseite von Spotify geleitet auf der man die Bezahloption angeben muss. Habe es mit Lasts...

709 Views

0 replies

1 likes

Other
Premium
  • 709 Views
  • 0 replies
  • 1 likes

can't log in to the app - only to the website

Hi guys, I've cancelled my account a year ago, re-joined 4 days ago to a premium account but can't log in to the app on my iphone or my mac. I'm travelling tomorrow and am desperate to get my account working befoe I go - can someone help me?Thanks! a...

Newbie

Hi guys,  I've cancelled my account a year ago, re-joined 4 days ago to a premium account but can't log in to the app on my iphone or my mac. I'm travelling tomorrow and am desperate to get my ...

Nico

Community Legend

190 Views

1 replies

0 likes

Account
  • 190 Views
  • 1 replies
  • 0 likes

Problema con la reproducción de canciones

Buenos noches Tengo un problemsa licencia premium por mi operador de red ETB. No puedo acceder a mi cuenta de Spotlight con mi cuenta en premium. Pueden ayudarme con este problema ya que ETB no se hace responsable de eso?

Newbie

Buenos noches   Tengo un problemsa licencia premium por mi operador de red ETB. No puedo acceder a mi cuenta de Spotlight con mi cuenta en premium. Pueden ayudarme con este problema ya que ETB...

153 Views

0 replies

0 likes

Premium
  • 153 Views
  • 0 replies
  • 0 likes

PayPal

HellOI pay with PayPal but i dont have premium for 3 mouth

Newbie

HellO I pay with PayPal but i dont have premium for 3 mouth

221 Views

0 replies

0 likes

Premium
  • 221 Views
  • 0 replies
  • 0 likes

Changing Account Details

I received an email from Spotify about how the MasterCard used for my account is about to expire, which it is, but when I clicked the link "Update Details" it had problems loading in my browser. When it finally did load it had boxes for my card numbe...

Newbie

I received an email from Spotify about how the MasterCard used for my account is about to expire, which it is, but when I clicked the link "Update Details" it had problems loading in my browser. When...

204 Views

0 replies

0 likes

Account
Premium
Security
  • 204 Views
  • 0 replies
  • 0 likes

Spotify Subscription

Hello,I am a bit confused while setting up spotify account. I had it set up on my tablet, and put a code in from a gift card but it hasn't upgraded me to premium. I also purchased the 3 month free subsrciption for $0.99 with paypal and still no upgra...

Visitor

Hello, I am a bit confused while setting up spotify account. I had it set up on my tablet, and put a code in from a gift card but it hasn't upgraded me to premium. I also purchased the 3 month free ...

126 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 126 Views
  • 0 replies
  • 0 likes

Family Premium/next bill in 2months instead of 3?

I signed up and added 1 more person besides me on the account. where i see the next bill it tells me payment is 2/23/16 for $14.99 which makes it only 2months free. It should say 3/25/15. Am I notunderstanding something? how do I contact the customer...

Newbie

I signed up and added 1 more person besides me on the account. where i see the next bill it tells me payment is 2/23/16  for $14.99 which makes it only 2months free. It should say 3/25/15. &nbs...

126 Views

0 replies

0 likes

Account
Other
Premium
Subscription
  • 126 Views
  • 0 replies
  • 0 likes

Solved!! Extra Vouchers on top of existing vouchers

I've been given 2 one month Spotify gift cards, if I upload both at the same time will this give me two months worth or only one month as I entered them on the same day. (Stupid question I know but I just want to be sure).

Newbie

I've been given 2 one month Spotify gift cards, if I upload both at the same time will this give me two months worth or only one month as I entered them on the same day. (Stupid question I know but I...

user-removed

Not applicable

310 Views

1 replies

0 likes

Subscription
  • 310 Views
  • 1 replies
  • 0 likes

Discount for High school students

Earlier today I purchased student premium however it still says free. My bank statement says the right amount was deduced but I do not have a receipt. If the money is still pending to be deduced from my bank account is this why I have not switched fr...

Newbie

Earlier today I purchased student premium however it still says free. My bank statement says the right amount was deduced but I do not have a receipt. If the money is still pending to be deduced from...

169 Views

0 replies

0 likes

Premium
Subscription
  • 169 Views
  • 0 replies
  • 0 likes

[SOLVED] E-CARD WRONG RECIPIENT E-MAIL

Hello all, I just purchased a e-card about an hour ago and I have just found out I inserted the wrong recipient e-mail (it's missing one letter). I have already sent an email to the Spotify support but it says if I need immediate help I should check ...

Newbie

Hello all,    I just purchased a e-card about an hour ago and I have just found out I inserted the wrong recipient e-mail (it's missing one letter). I have already sent an email to t...

205 Views

0 replies

0 likes

Account
Subscription
  • 205 Views
  • 0 replies
  • 0 likes

Account deleted

Hello. I tried to use Spotify account today (tynmishoe22) and it said auto login failed at which point I tried to manually login and it said my account doesn't exist. I did not try logging in through Facebook as I don't want to and furthermore, I cou...

Newbie

Hello. I tried to use Spotify account today (tynmishoe22) and it said auto login failed at which point I tried to manually login and it said my account doesn't exist. I did not try logging in through...

178 Views

0 replies

0 likes

Account
  • 178 Views
  • 0 replies
  • 0 likes

redemption did not upgrade

Used spotify card. Entered code but did not upgrade to premium. Have log out and have uninstalled and reinstalled. Still not worked.

Casual Listener

Used spotify card. Entered code but did not upgrade to premium. Have log out and have uninstalled and reinstalled. Still not worked.

139 Views

0 replies

0 likes

Premium
Subscription
  • 139 Views
  • 0 replies
  • 0 likes

redemption did not upgrade

Used spotify card. Entered code but did not upgrade to premium. Have log out and have uninstalled and reinstalled. Still not worked.

Casual Listener

Used spotify card. Entered code but did not upgrade to premium. Have log out and have uninstalled and reinstalled. Still not worked.

139 Views

0 replies

0 likes

Premium
Subscription
  • 139 Views
  • 0 replies
  • 0 likes

Cancel without password

Hi, A while ago I gifted a spotify subscription to my father in law. After a little over two years he decided that he no longer uses spotify often enough to warrant the subscription price. Unfortunately he doesn't remember his credentials and when he...

Casual Listener

Hi,   A while ago I gifted a spotify subscription to my father in law. After a little over two years he decided that he no longer uses spotify often enough to warrant the subscription price. U...

267 Views

0 replies

0 likes

Login
Subscription
  • 267 Views
  • 0 replies
  • 0 likes