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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1662 Views
  • 0 replies
  • 7 likes
  • Security
  • 1662 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446358 Views
  • 970 replies
  • 108 likes
  • Account
  • 446358 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199231 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199231 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108436 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108436 Views
  • 72 replies
  • 11 likes

Impossible to change county in account section

Hello,I'm trying to logIn on my desktop PC and see this error message:after clicking on update your profile I only see 1 country in the dropdown any ideas?

Spotify 2016-02-11 16.12.01.png sp2.png
  • Casual Listener
  • Hello, I'm trying to logIn on my desktop PC and see this error message: after clicking on update your profile I only see 1 country in the dropdown      any idea...
  • Bittencourt
  • Spotify Star
  • 291 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 291 Views
  • 3 replies
  • 0 likes

Tengo cuenta Premium y sale Free

Buenas tardes, tengo contratada la cuenta Premium y me sale Free; quiero poder gestionar mi cuenta Premiun. Gracias

  • Visitor
  • Buenas tardes, tengo contratada la cuenta Premium y me sale Free; quiero poder gestionar mi cuenta Premiun. Gracias
  • Juan
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

Premium Account Cancelation

I want to cancel my premium account but Spotify doesn't have a number to get in contact with customer support is there any other way to cancel my account or get refunds??

  • Newbie
  • I want to cancel my premium account but Spotify doesn't have a number to get in contact with customer support is there any other way to cancel my account or get refunds??
  • Bittencourt
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Premium
  • 170 Views
  • 1 replies
  • 0 likes

Changing subscription

How do I change from the Family Plan back to my original premium plan for $12.99 a month?!

  • Newbie
  • How do I change from the Family Plan back to my original premium plan for $12.99 a month?!
  • Juan
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Spark customer

I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there end is fine. I have tried unlogging and logging bac...

  • Newbie
  • I am a current spark customer and part of my contract is having premium Spotify, but it currently shows on my account that I'm registered as a 'free' account. I have contacted spark, they said there ...
  • Callum221
  • Music Fan
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 316 Views
  • 1 replies
  • 0 likes

help! Account gone back to free despite me being a old paying premium-user..

I just noticed that my account has downgraded to free on my computer and on my phone. When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is in about 2 weeks. I have tried reistalling spotify on both ...

  • Casual Listener
  • I just noticed that my account has downgraded to free on my computer and on my phone.  When I log onto spotify.com it says that I have a ongoing premium prenumeration and that next payment is i...
  • sensproof
  • Casual Listener
  • 419 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 419 Views
  • 4 replies
  • 0 likes

My account

I just purchase the premium package but I cannot access my account

  • Newbie
  • I just purchase the premium package but I cannot access my account
  • kbrooksc
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
  • 167 Views
  • 1 replies
  • 0 likes

gifting someone 3 months of premium not working

I just tried to purchase a gift of a 3-month premium subscription for a friend. I selected the duration of 3 months, chose the card, entered my email, the recipients email and name. I went to put in today's date and it said "you cannot put a date in ...

  • Newbie
  • I just tried to purchase a gift of a 3-month premium subscription for a friend. I selected the duration of 3 months, chose the card, entered my email, the recipients email and name. I went to put in ...
  • kbrooksc
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 165 Views
  • 1 replies
  • 0 likes

Cannot update credit card details - spinning wheel

Cannot find an email or number to get assistance with updating my credit card details.I go through the process as required but all I get is a spinning wheel on the update page. Have tried multiple times now and cannot see where to get assistance!!!!!...

  • Casual Listener
  • Cannot find an email or number to get assistance with updating my credit card details. I go through the process as required but all I get is a spinning wheel on the update page.  Have tried mul...
  • kbrooksc
  • Community Legend
  • 341 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 341 Views
  • 3 replies
  • 0 likes

Facebook account hacked

My facebook was hacked and they changed the email on the account so I lost access to it. How do I cancel my spotify so I don't get charged because I can't access spotify without my facebook. I already made a new spotify account and would like to tran...

  • Casual Listener
  • My facebook was hacked and they changed the email on the account so I lost access to it.  How do I cancel my spotify so I don't get charged because I can't access spotify without my facebook.&nb...
  • kbrooksc
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Move playlists from old account to new one

I recently deactivated my Facebook and that is how I logged in to my old Spotify account. I made a new one but need to know how to get my playlists and premium switched to new one. Any advice would be greatly appreciated.

  • Newbie
  • I recently deactivated my Facebook and that is how I logged in to my old Spotify account. I made a new one but need to know how to get my playlists and premium switched to new one. Any advice would b...
  • kbrooksc
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
  • 238 Views
  • 1 replies
  • 0 likes

I entered the wrong email and my password doesn't work.

So I entered my email wrong. However I have no clue what I entered wrong. It could be a number a letter or a symbol. As I have each in my password. The thing is, as soon as I made this account for my sister I got the trial for premium and set it up w...

  • Newbie
  • So I entered my email wrong. However I have no clue what I entered wrong. It could be a number a letter or a symbol. As I have each in my password. The thing is, as soon as I made this account for my...
  • kbrooksc
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Account hijacked...again

My account (sharkcus) was hijacked. They unlinked my facebook and removed my email address so I cannot recover it. Please help asap, I have already submitted a message and received a case number but have not had a response yet. My credit card is sitl...

  • Casual Listener
  • My account (sharkcus) was hijacked. They unlinked my facebook and removed my email address so I cannot recover it. Please help asap, I have already submitted a message and received a case number but ...
  • sharkus
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 197 Views
  • 2 replies
  • 0 likes

wrong email on another account

i have just signed up spotify premium for my sister using her uni email for discount, but on second looks the email is wrong, i put ".com" at the end of the email and not ".co.uk", then when she logs in she cant get in becuase she doesnt have the rig...

  • Newbie
  • i have just signed up spotify premium for my sister using her uni email for discount, but on second looks the email is wrong, i put ".com" at the end of the email and not ".co.uk", then when she logs...
  • kbrooksc
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 196 Views
  • 1 replies
  • 0 likes

Hacked account

The user Nisar Nixon has hacked my account with his Facebook profile.I need some help pleaseThanks

  • Newbie
  • The user Nisar Nixon has hacked my account with his Facebook profile. I need some help please Thanks
  • kbrooksc
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

Family Premium Subscription

I have a premium subscription and I live in France (profile country = France)I want to add 2 members of my family in my subscription and go for a Family Premium subscripton.I then updated my subscriptoon to add 2 family members and I got the code for...

  • Newbie
  • I have a premium subscription and I live in France (profile country = France) I want to add 2 members of my family in my subscription and go for a Family Premium subscripton. I then updated my subs...
  • kbrooksc
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Student discount

If I already signed up for Spotify premium how do I get the student discount added to my account?

  • Newbie
  • If I already signed up for Spotify premium how do I get the student discount added to my account?
  • kbrooksc
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium
  • 178 Views
  • 1 replies
  • 0 likes

too many commercials

my account for some reason is giving more commercials - an amount that i have never experienced before. i listen to 1 song, i get a commercial or the 30 min break option. sometimes i need to pause it because of my commute before the 30 mins are over....

  • Newbie
  • my account for some reason is giving more commercials - an amount that i have never experienced before. i listen to 1 song, i get a commercial or the 30 min break option. sometimes i need to pause it...
  • kbrooksc
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

future evol

When is future new album gonna post? It came out today. It's called evol.

  • Casual Listener
  • When is future new album gonna post? It came out today. It's called evol.
  • kbrooksc
  • Community Legend
  • 11989 Views
  • 12 replies
  • 12 likes
  • Premium
  • 11989 Views
  • 12 replies
  • 12 likes

Subscription Cancellation

I've seen many post "Unable to cancel my subscription"! I have tried every suggestion and hought it was cancelled 5 months ago but they are still charging me, this is cazy! Any new suggestions? Thanks

  • Casual Listener
  •  I've seen many post "Unable to cancel my subscription"! I have tried every suggestion and hought it was cancelled 5 months ago but they are still charging me, this is cazy! Any new suggestions?...
  • kbrooksc
  • Community Legend
  • 257 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 257 Views
  • 3 replies
  • 0 likes