For how long did you had Spotify Premium?
Sorry i can't help you, you need to talk to the support website or call them.
If this reply helped you please accept it as an solution.
Try logging into your account settings on your browser with your email. Your username will be displayed after you login.
After that, check the status of your subscription. It should read 'Your subscription is associated with our partner Rogers'.
If that's the case, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.
Hey there you,
Yeah, you! 😁
Welcome - we're glad you joined the Spotify Community!
While you here, let's have a fun game…