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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173432 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173432 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11429 Views
  • 6 replies
  • 11 likes
  • Security
  • 11429 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516386 Views
  • 986 replies
  • 113 likes
  • Account
  • 516386 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126086 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126086 Views
  • 74 replies
  • 12 likes

Subscribed, but not getting Premium?

Iv tried to upgrade with the student upgrade about 4 times now ( with the pay pal option ) but it does not seem to work. Account still says I'm using free subscription. Iv logged in and out several times aswell.. HELP!

  • Casual Listener
  • Iv tried to upgrade with the student upgrade about 4 times now ( with the pay pal option ) but it does not seem to work. Account still says I'm using free subscription. Iv logged in and out several t...
  • osornios
  • Spotify Star
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

why do I pay 12.99 for Spotify premium?

Advertised is £9.99 for Spotify, but I pay £12.99?

  • Casual Listener
  • Advertised is £9.99 for Spotify, but I pay £12.99?
  • osornios
  • Spotify Star
  • 293 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 293 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account trubble

Hi.My account suddenly went from premium to free. With out me doing anything.Has anyone tried that?

  • Newbie
  • Hi. My account suddenly went from premium to free. With out me doing anything. Has anyone tried that?
  • Alejandro_C
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members in military; not at same address

If a family member is in military and uses home address for most mail, can they be added to family plan?

  • Newbie
  • If a family member is in military and uses home address for most mail, can they be added to family plan?  
  • Alejandro_C
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium
  • 213 Views
  • 1 replies
  • 0 likes

Issues with Spotify premium.

Okay so, I have had Spotify for a while now. Re-downloaded it less than a month ago and decided to go to the premium pack. My Spotify logged out of itself today, and the premium isn't there. Have tried typing in details time after time and it says th...

  • Newbie
  • Okay so, I have had Spotify for a while now. Re-downloaded it less than a month ago and decided to go to the premium pack. My Spotify logged out of itself today, and the premium isn't there. Have tri...
  • Mattosaurus
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not back

Hi! We have a family pack months ago and was downgraded to premium because of late payment. Now that we've settled the payment the accounts are still not upgraded to premium. What should we do?

  • Newbie
  • Hi! We have a family pack months ago and was downgraded to premium because of late payment. Now that we've settled the payment the accounts are still not upgraded to premium. What should we do?
  • Alejandro_C
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Refund and ticket answering times

Hi, on the 14th of november ive sent a ticket to the spotify support asking for a refund for the upcoming period of my premium membership from the 16th of november till the 16th of december. Since the premium time hasnt started yet i figured it would...

  • Gig Goer
  • Hi, on the 14th of november ive sent a ticket to the spotify support asking for a refund for the upcoming period of my premium membership from the 16th of november till the 16th of december. Since ...
  • yusukeyoko
  • Newbie
  • 1134 Views
  • 13 replies
  • 0 likes
  • 1134 Views
  • 13 replies
  • 0 likes

Superuser Contribution 30 days was supposed to be free, but I was charged

Hi, I signed up for premium as a student account under the notice that the first 30 days was free and I wouldn't be charged until 10/29/2016. I was charged last night. It is NOT a pending transaction, it is a completed transaction. Can I get assistan...

  • Newbie
  • Hi, I signed up for premium as a student account under the notice that the first 30 days was free and I wouldn't be charged until 10/29/2016. I was charged last night. It is NOT a pending transaction...
  • Alejandro_C
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

How to switch from facebook-login to email-longin

Now i have to log in with facebook,But i want to log in to my account with my emailadres and a password. How can i change this?/ how can i switch from facebook-login to email-longin

  • Newbie
  • Now i have to log in with facebook, But i want to log in to my account with my emailadres and a password. How can i change this?/ how can i switch from facebook-login to email-longin
  • Maxim
  • Spotify Star
  • 753 Views
  • 3 replies
  • 0 likes
  • Login
  • 753 Views
  • 3 replies
  • 0 likes

Releasing Email

I'm in an endless loop and Spotify has nonexistent customer service. I try to log in and it says to use my Facebook credentials. I try to do that, and it says I do not have a Facebook account connected with the account. I try to create a new account ...

  • Visitor
  • I'm in an endless loop and Spotify has nonexistent customer service. I try to log in and it says to use my Facebook credentials. I try to do that, and it says I do not have a Facebook account connect...
  • Mattosaurus
  • Community Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • Account
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Subscription

I paid for the student discount subscription, charged my account and everything. Spotify has yet to change my status from free to premium. How do i change this??

  • Newbie
  • I paid for the student discount subscription, charged my account and everything. Spotify has yet to change my status from free to premium. How do i change this?? 
  • Alejandro_C
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discount for High school students

I've entered my Nus card number however it has no button to continue

  • Newbie
  • I've entered my Nus card number however it has no button to continue
  • Alejandro_C
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pgto

Não consigo atualizara o pagamento . Estou com o app em pausa

  • Newbie
  • Não consigo atualizara o pagamento . Estou com o app em pausa
  • Alejandro_C
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution connect with facebook

Bonjour, Je vous écris car il se trouve que je n'arrive plus à me connecter à spotify via facebook ni à changer de mot de passe. Comment puis je y remedier ? Merci.

  • Newbie
  • Bonjour,   Je vous écris car il se trouve que je n'arrive plus à me connecter à spotify via facebook ni à changer de mot de passe. Comment puis je y remedier ?   Merci.    
  • Anyk17
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution yo

yeet 

  • Newbie
  • yeet  
  • Anyk17
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay

Can I pay premium family in oxxo?I'm mexican!!

  • Newbie
  • Can I pay premium family in oxxo? I'm mexican!!
  • Anyk17
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get songs on my phone

Hello! I was first subscribed through regular premium service. Then my service was interrupted because my card was declined. I ended up signing up again using the student premium service and by adding a new card. I'm getting all my songs when I open ...

  • Newbie
  • Hello! I was first subscribed through regular premium service. Then my service was interrupted because my card was declined. I ended up signing up again using the student premium service and by addin...
  • Anyk17
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Consisting premium account and now a Fido subscription; how to combine ?

Dear Spotify,I already have had a premium (Dutch) Spotify account for a year.Now i've recently started to live in Canada, i got myself a new I-phone including a new Fido account + Canadian mobile number and now i get Spotify offered for free by Fido....

  • Newbie
  • Dear Spotify, I already have had a premium (Dutch) Spotify account for a year. Now i've recently started to live in Canada, i got myself a new I-phone including a new Fido account + Canadian m...
  • Anyk17
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Free Trial

Hi I just created my spotify account and went on to get the free trial which ends at 31 October. However, right after, i chanced upon the Spotify Premium Plan and i accidentally subscribed to it. I immediately cancelled the subscription and it tells ...

  • Newbie
  • Hi I just created my spotify account and went on to get the free trial which ends at 31 October. However, right after, i chanced upon the Spotify Premium Plan and i accidentally subscribed to it. I i...
  • Anyk17
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes