Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80427 Views

9 replies

2 likes

Account
Login
  • 80427 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653868 Views

13 replies

4 likes

Account
  • 653868 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734329 Views

18 replies

29 likes

  • 734329 Views
  • 18 replies
  • 29 likes

Solved!! Facebook Total Disconnection?

Hello, I was doing some tests and I linked my simple account with 2-3 Facebook accounts (the one after the other). Although I have disconnected it from the settings, I can still see one Facebook account's avatar and name, not only in the desktop app,...

Newbie

Hello, I was doing some tests and I linked my simple account with 2-3 Facebook accounts (the one after the other). Although I have disconnected it from the settings, I can still see one Fac...

iamsavease

Gig Goer

510 Views

1 replies

0 likes

Account
Other
  • 510 Views
  • 1 replies
  • 0 likes

Cuenta Premium-Sin acceso

Hola, compre una tarjeta de Spotify en el oxxo y no me aparece la opcion de canjear el codigo

Newbie

Hola, compre una tarjeta de Spotify en el oxxo y no me aparece la opcion de canjear el codigo

OviiiOne

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with offers...

I have Premium, but when I starting the Spotify app the ads is playing some spam music automatically in the app. Why paying, when I get ads? This is your offers: Play on-demand.Listen offline.No ads. ? I get it always, when I starting SpotifyHigh qua...

Casual Listener

I have Premium, but when I starting the Spotify app the ads is playing some spam music automatically in the app.   Why paying, when I get ads?   This is your offers:  Play on-dem...

iamsavease

Gig Goer

513 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 513 Views
  • 3 replies
  • 0 likes

Spotify - premium subscripion

I am trying to pay for the premium account but the sistem doesn´t let me do it, does somebuddy has the same problem?

Newbie

I am trying to pay for the premium account but the sistem doesn´t let me do it, does somebuddy has the same problem?

iamsavease

Gig Goer

237 Views

1 replies

0 likes

Account
Premium
Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Spotify fsmily

Today I have taken out Spotify family....how can you listen to different playlists at the same time as otheres(wife n daughters)as it doesn't seem to let me

Casual Listener

Today I have taken out Spotify family....how can you listen to different playlists at the same time as otheres(wife n daughters)as it doesn't seem to let me

Maxim

Spotify Star

359 Views

3 replies

0 likes

  • 359 Views
  • 3 replies
  • 0 likes

Paying two times

Hi,I've been paying for two accounts during 7 months, I don't have more than one account and I can't find anything justifying this payment. I've been writting mails to Spotify but the answer it is always a machine. I need a way to contact them or a w...

Newbie

Hi, I've been paying for two accounts during 7 months, I don't have more than one account and I can't find anything justifying this payment. I've been writting mails to Spotify but the answer it is ...

iamsavease

Gig Goer

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Ik heb een premium acount

Ik betaal elke maand aan kpn voor mijn premium acount maar sinds een paar uur heb ik geen toegang tot premium acount maar nu betaal ik voor een gratis account hoe los ik dit op help ik gebruik spotife elke dag meer dan 3 uurHopelijk hoor ik snel iets...

Newbie

Ik betaal elke maand aan kpn voor mijn premium acount maar sinds een paar uur heb ik geen toegang tot premium acount maar nu betaal ik voor een gratis account hoe los ik dit op help ik gebruik spotif...

Esmee1998_

Casual Listener

1244 Views

6 replies

0 likes

Account
  • 1244 Views
  • 6 replies
  • 0 likes

Family Plan issue

Hello can someone please help...I use to share my spotify account with my daughter and we used my facebook to login I have recently upgraded to the family plan and was able to invite everyone in my family except for my daughter because my information...

Visitor

Hello can someone please help...I use to share my spotify account with my daughter and we used my facebook to login I have recently upgraded to the family plan and was able to invite everyone in my f...

iamsavease

Gig Goer

227 Views

1 replies

0 likes

Account
Login
Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Deactivated my email, reeseted my password and it got sent to that email. SOS!

So, my email that are conected to my spotify are deactivated years ago. I`ve only been logged in with facebook the last years and know i cant remember my password, so I reeseted it and the new password was sent to my email that are deactivated. I tri...

Newbie

So, my email that are conected to my spotify are deactivated years ago. I`ve only been logged in with facebook the last years and know i cant remember my password, so I reeseted it and the new passwo...

iamsavease

Gig Goer

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Tengo una cuenta Premium y la tengo registrada...

Tengo una cuenta Premium creada en Italia: en este momento me encuentro en Perú, y justo en dos días voy a viajar. No sabía acerca el límite de 14 días en el extranjero y necesito mi música para el viaje. Repito, mi cuenta es Premium y de ninguna man...

Newbie

Tengo una cuenta Premium creada en Italia: en este momento me encuentro en Perú, y justo en dos días voy a viajar. No sabía acerca el límite de 14 días en el extranjero y necesito mi música para el v...

osornios

Spotify Star

270 Views

1 replies

0 likes

Account
Login
Premium
  • 270 Views
  • 1 replies
  • 0 likes

Problems with my card/account

Hi all!I have Spotify family and everything has been working fine and dandy but yesterday I received an email from Spotify saying that they had problems with my payment and that I had to update my account information. I saw that my card info is alrea...

Newbie

Hi all! I have Spotify family and everything has been working fine and dandy but yesterday I received an email from Spotify saying that they had problems with my payment and that I had to update m...

Maxim

Spotify Star

248 Views

1 replies

0 likes

Account
Premium
Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Lost Premium

Installed Spotify on new phone and it has lost my premium account, my playlists are there just says on free account, though I have been paying monthly. Has it cancelled it because I've changed my phone contract and my Spotify came out with that?

Newbie

Installed Spotify on new phone and it has lost my premium account, my playlists are there just says on free account, though I have been paying monthly. Has it cancelled it because I've changed my pho...

Maxim

Spotify Star

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

[Français] Faire basculer un compte premium sur un autre compte

Bonjour, il se trouve que j'ai un compte premium sur l'adresse Facebook "[email address removed]" grâce à mon opérateur Bouygue Télécom. Le problème est que je voulais supprimer ce compte Facebook pour en faire un nouveau. Ma question est : comment f...

Newbie

Bonjour, il se trouve que j'ai un compte premium sur l'adresse Facebook "[email address removed]" grâce à mon opérateur Bouygue Télécom. Le problème est que je voulais supprimer ce compte Facebook po...

osornios

Spotify Star

440 Views

1 replies

0 likes

Account
  • 440 Views
  • 1 replies
  • 0 likes

Desktop client does not accept password

The Spotify desktop app just does not accept my password. I can log on to both my online account at spotify.com and the browser player at play.spotify.com, but the desktop app doesn't work even with the same password. I've changed my password twice n...

Casual Listener

The Spotify desktop app just does not accept my password. I can log on to both my online account at spotify.com and the browser player at play.spotify.com, but the desktop app doesn't work even with ...

nickprocopie

Newbie

590 Views

4 replies

0 likes

Login
  • 590 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student Discount (USA) while studying abroad?

Hi,I'm currently a college student in the U.S. and have gotten the student discount from spotify in the past. However, I am studying abroad this year in Italy and before I arrived decided to end my discounted premium subscription. I now would like to...

Newbie

Hi, I'm currently a college student in the U.S. and have gotten the student discount from spotify in the past. However, I am studying abroad this year in Italy and before I arrived decided to end my...

Mara_F

Roadie

950 Views

1 replies

0 likes

  • 950 Views
  • 1 replies
  • 0 likes

Paid for 3 month Summer Premium and it didn't work

I saw the promotion of £0.99 for 3 months over the summer for Spotify Premium. I paid for it to now realise that it was only that cheap for new users. That seems like false advertising as existing customers would also think it could be that cheap for...

Newbie

I saw the promotion of £0.99 for 3 months over the summer for Spotify Premium. I paid for it to now realise that it was only that cheap for new users. That seems like false advertising as existing cu...

iamsavease

Gig Goer

332 Views

1 replies

0 likes

Account
Premium
Subscription
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! PLEASE ANSWER: Premium for Family Changing Country

I've already tried changing my country to be part of the Premium for Family with my brother, but I can't do it. It doesn't give me any other options than the one I already have. What can I do?

Newbie

I've already tried changing my country to be part of the Premium for Family with my brother, but I can't do it. It doesn't give me any other options than the one I already have. What can I do?

Maxim

Spotify Star

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Solved!! I've 'lost' my account

For some reason I Was logged out of my Spotify application and had to reset my password. Spotfiy seems to have taken me back to what looks like an old account and all information has disappeared - all playlists, starred list etc have gone and my acco...

Casual Listener

For some reason I Was logged out of my Spotify application and had to reset my password. Spotfiy seems to have  taken me back to what looks like an old account and  all  information ha...

aydodachillo

Casual Listener

1949 Views

8 replies

0 likes

  • 1949 Views
  • 8 replies
  • 0 likes

Solved!! Deleting facebook spotify account

Hi,I have two spotify accounts, one using my facebook cridentials. This account is taking in my primary email adress, which I want to use for the spotify account I actually use (so can get notified about album releases etc).I tried changing my email ...

Roadie

Hi, I have two spotify accounts, one using my facebook cridentials. This account is taking in my primary email adress, which I want to use for the spotify account I actually use (so can get notified...

iamsavease

Gig Goer

602 Views

2 replies

1 likes

Account
Other
  • 602 Views
  • 2 replies
  • 1 likes

Vodafone red plan spotify premium disappeared

Hey Ive been on my new contract with Vodafone for just over a month and I have had spotify premium included. Today I attemted to disconect my facebook from the account and it ended up logging me out - when I logged back in spotify premium was gone an...

Newbie

Hey Ive been on my new contract with Vodafone for just over a month and I have had spotify premium included. Today I attemted to disconect my facebook from the account and it ended up logging me out ...

osornios

Spotify Star

1062 Views

1 replies

0 likes

  • 1062 Views
  • 1 replies
  • 0 likes