Switched Facebook login to user/pass and lost my forums user

[user-removed]

Hi,

I wanted to get rid of Facebook requirement to use Spotify so I contacted Spotify support.

They told me that they'd release the e-mail address from my Facebook account and let me create a new regular (user/pass) account using the same e-mail address.

I got my new account setup and music, playlists etc transferred but now I'm unable to use my old forums user. When I logged into the forums after creating the new account I only got to the screen where I was asked to create username for the forums.

I contacted Spotify support again and told them that I want my old forums username (re)connected with my new account.

Their answer:

"I would like to mention that your Spotify forum account is not linked to your Spotify account.

This means that we will not be unable to connect your forum username to your new account."

How to even understand "we will not be unable to..."

I used to log into the forums through Facebook aswell so they are connected. Now it doesn't matter if I login using Facebook or just user/pass. I created this user just to be able to post here.

Did I just lose my forum user for good or the support tech doesn't know what he's talking?

Support didn't mention anything about losing my forums user. They only said that they're unable to transfer subscriptions over to the new account.

[MattSuda]

I'll forward this over to a community manager to see if there is anything they can do to help you with this situation.

It is currently the weekend, so they will not see it until the work week. 

[user-removed]

thank you

[user-removed]

I sadly have to admit that Spotify's user support is pretty incompetent. Or they can't read/understand English. Or the problem is that every time a different person reads my reply e-mail and they don't read the whole conversation so they don't know/understand what's the case/problem in the first place.

[MattSuda]

Sorry, for the delay. I've sent another message to them.

[meahtenoha]

Hey @user-removed thanks for getting in touch. I'm not sure what we can do merge accounts here but what was your old username on the Community?

[user-removed]

Hi,

AeroZ was my old name.

https://community.spotify.com/t5/user/viewprofilepage/user-id/428090

[user-removed]

@Meredith @MattSuda

Any update on my issue? I also haven't received any reply by e-mail from your support since April the 1st.

[meahtenoha]

Hey @user-removed we don't have an update on this at the moment as we're investigating whether this is possible. We will get back to you as soon as possible, thanks!

[meahtenoha · Accepted solution]

Hey @user-removed please sign out and sign back into the Community. That should be sorted for you. 

[AeroZ]

Took a while to sort this problem but seems to be ok now.

Thanks!