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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9003 Views
  • 1 replies
  • 9 likes
  • Security
  • 9003 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481428 Views
  • 979 replies
  • 111 likes
  • Account
  • 481428 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210711 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210711 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120776 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120776 Views
  • 72 replies
  • 12 likes

Roadblocked from Premium

This started last month in March. I had lost my debit card which was on file for my Premium account. I had it replaced the same day by the bank and updated my payment info in the mobile app. Everything seemed okay until I got an email from Spotify te...

  • Casual Listener
  • This started last month in March. I had lost my debit card which was on file for my Premium account. I had it replaced the same day by the bank and updated my payment info in the mobile app. Everythi...
  • Tompatterson1
  • Casual Listener
  • 235 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 235 Views
  • 4 replies
  • 0 likes

Spotify wont play while offline

I upgraded to premium last night, it does say Im premium i can see my playlist and saved songs but they wont play while offline.

  • Casual Listener
  • I upgraded to premium last night, it does say Im premium i can see my playlist and saved songs but they wont play while offline.
  • 135 Views
  • 0 replies
  • 0 likes
  • Premium
  • 135 Views
  • 0 replies
  • 0 likes

unable to access inbox

I have written to Spotify twice and am still awaiting a reply. I have no access to my inbox to access music that has been shared with me. The inbox is completely missing from my PC and I am unable to see it.On my phone however, I can see the inbox bu...

  • Newbie
  • I have written to Spotify twice and am still awaiting a reply. I have no access to my inbox to access music that has been shared with me. The inbox is completely missing from my PC and I am unable to...
  • 150 Views
  • 0 replies
  • 0 likes
  • Premium
  • 150 Views
  • 0 replies
  • 0 likes

Two Spotify Accounts

Hello Spotify Community,I would like to know how can I delete my first registered account using Facebook to sign-up?Thank You..Best Regards,RLO

  • Casual Listener
  • Hello Spotify Community, I would like to know how can I delete my first registered account using Facebook to sign-up? Thank You.. Best Regards, RLO
  • atom1989
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! Premium Upgrade Query

I currently have a £4.99pm Unlimited account & am looking to upgrade to the £9.99pm Premium account.My monthly direct debit payment is due tomorrow & when I select upgrade from the spotify app I get the following message; You have 1 days left on your...

  • Newbie
  • I currently have a £4.99pm Unlimited account & am looking to upgrade to the £9.99pm Premium account. My monthly direct debit payment is due tomorrow & when I select upgrade from the spo...
  • Taylor
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family & existing accounts (UK)

Hi, Here in the UK I have a premium account, and have been using it happily for some time now. With the announcement of Spotify family I thought it was prime time to get my other half on board, so they can discover the wonders of Spotify as well, at ...

  • Music Fan
  • Hi,   Here in the UK I have a premium account, and have been using it happily for some time now. With the announcement of Spotify family I thought it was prime time to get my other half on b...
  • thewillgosling
  • Casual Listener
  • 4441 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4441 Views
  • 9 replies
  • 0 likes

Solved!! Spotify for android problem

Hi! I'm having a HUGE issue with my android tab (a Asus tf700) and my phone (Galaxy s3) and the latest version of spotify. After i installed the newest version and removed my old nothing will load! I "sign in" and get my playlist but if i try to load...

  • Casual Listener
  • Hi! I'm having a HUGE issue with my android tab (a Asus tf700) and my phone (Galaxy s3) and the latest version of spotify. After i installed the newest version and removed my old nothing will loa...
  • liveitup028
  • Newbie
  • 513 Views
  • 4 replies
  • 0 likes
  • 513 Views
  • 4 replies
  • 0 likes

Solved!! Dupe/Ghost account issues (facebook login vs email login)

When I started using spotify two years ago, I used to log in with Facebook, until around 3 months ago, when my credit card expired and then I started using TiDaL HiFi. Now I decided to go back to Spotify after trying tidal and I found this interestin...

  • Visitor
  • When I started using spotify two years ago, I used to log in with Facebook, until around 3 months ago, when my credit card expired and then I started using TiDaL HiFi. Now I decided to go back to Spo...
  • Pete
  • Roadie
  • 1006 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1006 Views
  • 8 replies
  • 0 likes

Account was merged with a friend's???

Several months ago, a friend logged onto his spotify account on my computer. Afterwards, when I logged into my own account on spotify, it would sometimes have his username and sometimes mine, and all my playlists had disappeared. I signed up for the ...

  • Newbie
  • Several months ago, a friend logged onto his spotify account on my computer. Afterwards, when I logged into my own account on spotify, it would sometimes have his username and sometimes mine, and all...
  • Pete
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • Premium
  • 130 Views
  • 1 replies
  • 0 likes

Attaching account to Facebook

maybe this is already covered in a previous post and I can't find it... But at any rate:Apparently I have two accounts. I have one that's connected to my Facebook, using my Facebook name, and another account that I created which is where I have all o...

  • Newbie
  • maybe this is already covered in a previous post and I can't find it... But at any rate: Apparently I have two accounts. I have one that's connected to my Facebook, using my Facebook name, and ano...
  • atom1989
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 139 Views
  • 1 replies
  • 0 likes

My Account has been disabled and Spotify never replies to my Case

Everytime I contact spotify they never answer my requestMy account has been disabled and I want to know the reasonI had to create a new account just to post this My Case Number: # 02738606

  • Regular
  • Everytime I contact spotify they never answer my request My account has been disabled and I want to know the reason I had to create a new account just to post this   My Case Number: # 0...
  • Pete
  • Roadie
  • 434 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Other
  • 434 Views
  • 9 replies
  • 0 likes

Solved!! Payed my premium, canceled my Facebookaccount - and NO i dont want to reactivate

Hi there, i`ve canceled my FB account - i tried to register with my email adresse, but according to FB my mailadress is allready in use. WTF! So i`ve chosen another mailadress. Please delete my old FB related Emailadress.... and transfer my subscript...

  • Regular
  • Hi there,   i`ve canceled my FB account - i tried to register with my email adresse, but according to FB my mailadress is allready in use.  WTF!  So i`ve chosen another mailadress....
  • phedaikin
  • Regular
  • 413 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 413 Views
  • 4 replies
  • 0 likes

Spotify subscription

I've paid for a month subscription but I'm still using Sptify Free. It automatically charges my account every month and it has never been trouble until now. What do I do? Thanks for helpingJonathan

  • Regular
  • I've paid for a month subscription but I'm still using Sptify Free. It automatically charges my account every month and it has never been trouble until now.   What do I do?   Thanks for...
  • atom1989
  • Community Legend
  • 183 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 3 replies
  • 0 likes

Solved!! Tangled Accounts

Spotify Case # 01664797: I have a Spotify account, my friend used my computer to create his own profile while I was still loged in to Facebook. Now when I log in to Spotify it is showing my name in the top right corner, but it is not my Spotify accou...

  • Casual Listener
  • Spotify Case # 01664797: I have a Spotify account, my friend used my computer to create his own profile while I was still loged in to Facebook. Now when I log in to Spotify it is showing my name&nb...
  • Pete
  • Roadie
  • 868 Views
  • 17 replies
  • 0 likes
  • 868 Views
  • 17 replies
  • 0 likes

Subscription

Spotify won't let me cancel my subscription or update it. I paid for Spotify Premium back in December for the 3 month deal for 99 cents. I paid with a card that now has only $5 on it, so Spotify isn't able to charge for another month of premium. When...

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  • Newbie
  • Spotify won't let me cancel my subscription or update it. I paid for Spotify Premium back in December for the 3 month deal for 99 cents. I paid with a card that now has only $5 on it, so Spotify isn'...
  • Pete
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Student discount

I want to sign up for student discount because I have an NUS card but it is still saying I am going to be charged at £9.99 every month??

  • Visitor
  • I want to sign up for student discount because I have an NUS card but it is still saying I am going to be charged at £9.99 every month??
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Premium is charging me for the wrong amount.

I'm a student using the spotify student discount, and I have been on this payment for several months now. Just this month however, the payment changed from 5$ to 10$ and nothing has changed. I'm wondering why my payment got changed and how I can chan...

  • Newbie
  • I'm a student using the spotify student discount, and I have been on this payment for several months now. Just this month however, the payment changed from 5$ to 10$ and nothing has changed. I'm wond...
  • Pete
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 353 Views
  • 1 replies
  • 0 likes

Account hacked please help.

Case # 02697243 I believe my account has been hacked. i was logged out of my mobile devices but not my computer somehow and i looked at my account details and my email is different and the password has been changed. It's a premium account so i really...

  • Casual Listener
  • Case # 02697243   I believe my account has been hacked. i was logged out of my mobile devices but not my computer somehow and i looked at my account details and my email is different and the p...
  • MattSuda
  • Spotify Star
  • 361 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 361 Views
  • 6 replies
  • 0 likes

Payment Charged but should be a free trial???

Can anyone help? I have clicked the free trial option for 30 days, and I already have a bill showing for £9.99 with today's date on. I opted to pay using my Mobile phone account. Have I been / WIll I b charged this sespite the free 30 days?

  • Newbie
  • Can anyone help? I have clicked the free trial option for 30 days, and I already have a bill showing for £9.99 with today's date on. I opted to pay using my Mobile phone account.    Have ...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 157 Views
  • 1 replies
  • 0 likes

Email not sent to set device password

Hello, I have got my spotify username as a series of numbers and to get the password I went to the https://www.spotify.com/nz/account/set-device-password/ to try and get a password to use. However when I click on the button I don't recieve an email. ...

  • Newbie
  • Hello,   I have got my spotify username as a series of numbers and to get the password I went to the https://www.spotify.com/nz/account/set-device-password/ to try and get a password to u...
  • MattSuda
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
  • 306 Views
  • 1 replies
  • 0 likes