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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420847 Views
  • 965 replies
  • 108 likes
  • Account
  • 420847 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186209 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186209 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103359 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103359 Views
  • 69 replies
  • 10 likes

Geldabzug trotz Kündigung

Guten Tag, mir wurden eben 9,99€ abgebucht, obwohl ich mein Abo damals zu Silvester direkt gekündigt habe. Ich habe es damals auch für drei andere gemacht. Dort habe ich gesehen, dass es sich umgestellt hat, also nicht mehr das Auslaufen des Abos ang...

  • Newbie
  • Guten Tag,   mir wurden eben 9,99€ abgebucht, obwohl ich mein Abo damals zu Silvester direkt gekündigt habe. Ich habe es damals auch für drei andere gemacht. Dort habe ich gesehen, dass es sic...
  • MattSuda
  • Spotify Star
  • 612 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 612 Views
  • 1 replies
  • 0 likes

Solved!! Change premium to family account

Hi I have just signed up to a 30 day free premium trial but would like to change it to a faily account and invite my family members. Am I able to do this and still keep my 30 day free trial? I have looked through my account and the website but cant f...

  • Visitor
  • Hi   I have just signed up to a 30 day free premium trial but would like to change it to a faily account and invite my family members.  Am I able to do this and still keep my 30 day ...
  • MattSuda
  • Spotify Star
  • 930 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 930 Views
  • 1 replies
  • 0 likes

Was auto billed after cancelling premium over 3 months ago

I was still billed for spotify after i was expecting it to run out yesterday. I had sotify during the new years eve promotion for 1$ for 3 months and I cancelled the subscription back then and another time about a week ago. Is it possible to get a re...

  • Newbie
  •  I was still billed for spotify after i was expecting it to run out yesterday. I had sotify during the new years eve promotion for 1$ for 3 months and I cancelled the subscription back then and ...
  • MattSuda
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium
  • 134 Views
  • 1 replies
  • 0 likes

email change

im trying to change my email. when i go to my account overview it says it can be changed on facebook. i have done this, but it is still showing my old email on my spotify account overview. any ideas ?

  • Newbie
  • im trying to change my email. when i go to my account overview it says it can be changed on facebook. i have done this, but it is still showing my old email on my spotify account overview. any ideas ?
  • MattSuda
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 100 Views
  • 1 replies
  • 0 likes

3 months for 99p, billed two months into it?

Hey guys, so I purchased 3 months of spotify premium for 99p back in late January and I've just noticed a bill for £12.99 two months into it. Can anyone tell me what that's about and how I can get my money back? Thanks!

  • Newbie
  • Hey guys, so I purchased 3 months of spotify premium for 99p back in late January and I've just noticed a bill for £12.99 two months into it.   Can anyone tell me what that's about a...
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

switching mobile operator

Hi, my Premium subscription was included in my plan with my previous mobile operator (Orange CH).I switched mobile operator and would like to go back to Paypal to pay my Premium subscription.In my profile page, it is mentioned that is not possible to...

  • Newbie
  • Hi,   my Premium subscription was included in my plan with my previous mobile operator (Orange CH). I switched mobile operator and would like to go back to Paypal to pay my Premium subscripti...
  • MattSuda
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Customer Serivce and Feature List

Check this out. I can sign up for Amazon Prime for $20 less per year than I'd pay with you. Plus I get video service. Plus I get "free" shipping. AND I get a customer service I can email, chat or call. If I want to pay the extra $20 per year then I c...

  • Newbie
  • Check this out.  I can sign up for Amazon Prime for $20 less per year than I'd pay with you.  Plus I get video service.  Plus I get "free" shipping.  AND I get a customer service ...
  • MattSuda
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Other
  • 180 Views
  • 1 replies
  • 0 likes

Update as student

hi I've been trying to update my spotify premium to the student premium but it's not letting me at all. I've been trying for a week.

  • Newbie
  • hi I've been trying to update my spotify premium to the student premium but it's not letting me at all. I've been trying for a week.
  • MattSuda
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 102 Views
  • 1 replies
  • 0 likes

Solved!! premium help

Hello, I purchased premium about 3 months ago and i dont know when it ends is there any way that i can check how long my subscription has before it ends

  • Newbie
  • Hello, I purchased premium about 3 months ago and i dont know when it ends is there any way that i can check how long my subscription has before it ends
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
  • 136 Views
  • 1 replies
  • 0 likes

Commercial/Business

Does Spotify have a commerical/business account?If so, does the rate remain the same?

  • Newbie
  • Does Spotify have a commerical/business account? If so, does the rate remain the same?
  • Jordi
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Spotify login problems Onkyo TX-NR626

Hi, I just got Spotify premium and I went to try and use it on my amplifer, but because I made my account through facebook I'm having trouble logging in. Because I don't know what my username would be,. Thanks.

  • Casual Listener
  • Hi,  I just got Spotify premium and I went to try and use it on my amplifer, but because I made my account through facebook I'm having trouble logging in. Because I don't know what my username...
  • vijaip
  • Casual Listener
  • 2391 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2391 Views
  • 3 replies
  • 0 likes

Solved!! Spotify 12 Month Prepaid Subscription voucher doesn't work

Hi,I was given a "Spotify Premium - Spotify 12 Month Prepaid Subscription" from the Qantas Store in Australia and the voucher doesn't seem to work. Clicking on the link redirects to the home page and typing in the code manually says that it's invalid...

  • Casual Listener
  • Hi, I was given a "Spotify Premium - Spotify 12 Month Prepaid Subscription" from the Qantas Store in Australia and the voucher doesn't seem to work. Clicking on the link redirects to the home page a...
  • j_ly5
  • Casual Listener
  • 884 Views
  • 7 replies
  • 0 likes
  • 884 Views
  • 7 replies
  • 0 likes

Unable to login to spotify behind proxy

Behind the firewall I´m not able to login to spotify with my mac book - open Spotify Application - get Login Screen with Facebook Button - click opens Safari "Loggin into Facebook"- After a few seconds the Tab is closed but I am not in Spotify This h...

  • Casual Listener
  • Behind the firewall I´m not able to login to spotify with my mac book    - open Spotify Application  - get Login Screen with Facebook Button  - click opens Safari "Loggin into...
  • 503 Views
  • 0 replies
  • 1 likes
  • Login
  • 503 Views
  • 0 replies
  • 1 likes

Changing Countries...Yes, I have tried what it says I should do!

Hi all, I hope you can help. I have an UK account paying with a UK bank. I have now moved to Germany and I am trying to swap my country to Germany. I have tried what it says in account settings etc. but it will not allow me to do it and therefore not...

  • Regular
  • Hi all,   I hope you can help.  I have an UK account paying with a UK bank. I have now moved to Germany and I am trying to swap my country to Germany. I have tried what it says in accoun...
  • meahtenoha
  • Spotify
  • 752 Views
  • 22 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 752 Views
  • 22 replies
  • 0 likes

Solved!! Two disconnected premium accounts but only one playing at a time

We have subscribed to two separate premium accounts (dirk.thum@web.de and thum.martina@web.de) to be able to play music simultaneously on two different devices. Nevertheless music played using one account stops playing as soon as the oter account is ...

  • Casual Listener
  • We have subscribed to two separate premium accounts (dirk.thum@web.de and thum.martina@web.de) to be able to play music simultaneously on two different devices. Nevertheless music played using o...
  • dthum
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 327 Views
  • 2 replies
  • 0 likes

Solved!! Access to Spotify Beta Forums

Hello, I can't see to access the beta forums even though I'm a beta tester. How do I gain access?Thanks.

  • Casual Listener
  • Hello,   I can't see to access the beta forums even though I'm a beta tester.   How do I gain access? Thanks.
  • meahtenoha
  • Spotify
  • 1077 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1077 Views
  • 5 replies
  • 0 likes

Changing country

Hello,I live in the Netherlands, but when I activated my Spotify account I was on a 6 month study programs in Germany. Now that I am back I can not change my country to the Netherlands. This means that I cannot find and download certain songs. Could ...

  • Casual Listener
  • Hello, I live in the Netherlands, but when I activated my Spotify account I was on a 6 month study programs in Germany. Now that I am back I can not change my country to the Netherlands. This mean...
  • meahtenoha
  • Spotify
  • 202 Views
  • 3 replies
  • 0 likes
  • Account
  • 202 Views
  • 3 replies
  • 0 likes

Get Student discount in the U.S

Hello, My subscription is going to charge me 9.99 in march 15th but I heard about a 50% discount for students in the U.S. I read what you mentioned in the FAQs but I was not able to make it. can you explain me how can I get the discount? Thanks, Juan

  • Newbie
  • Hello,   My subscription is going to charge me 9.99 in march 15th but I heard about a 50% discount for students in the U.S.   I read what you mentioned in the FAQs but I was not abl...
  • MattSuda
  • Spotify Star
  • 276 Views
  • 3 replies
  • 3 likes
  • 276 Views
  • 3 replies
  • 3 likes

Don't want Facebook login/password - do I have to delete?

I signed up for Spotify through facebook but need to be able to login without using fb as I use it for school and school has blocked fb. Do I need to delete my account and start again?

  • Newbie
  • I signed up for Spotify through facebook but need to be able to login without using fb as I use it for school and school has blocked fb. Do I need to delete my account and start again?    
  • MattSuda
  • Spotify Star
  • 188 Views
  • 2 replies
  • 0 likes
  • Login
  • 188 Views
  • 2 replies
  • 0 likes

Student Discount

I have spotify right now. I was on a free trial, but now I'm not. I'm a college student, so I want the student discount, but it won't let me go through the process. I've tried to go through the steps, but it defaults me to $10 a month. I don't know w...

  • Newbie
  • I have spotify right now. I was on a free trial, but now I'm not. I'm a college student, so I want the student discount, but it won't let me go through the process. I've tried to go through the steps...
  • MattSuda
  • Spotify Star
  • 209 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 209 Views
  • 2 replies
  • 0 likes