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Switching to a foreign credit card does not work

Switching to a foreign credit card does not work

I relocated to New Zealand and tried to switch to my new Kiwi credit card.


That did not work:


When entering the credit card details, upon submitting the form I get a message that the credit card appears to be an NZ one and whether I want to change countries. If I confirm that, it just reloads the page and gives me a blank credit card form again. If I enter my credit data again, the same message pops up and so on.

1 Reply



In this case, it's better to delete your payment info and cancel your subscription altogether. You will still be premium until the remaining days of your subscription are used up.


What I'm suggesting you to do is this:


1. Go to your Subscription and payment overview -->

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
After you've cancelled and removed your payment info, change your country (if you need to), and resubscribe to Premium with the new card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.
Your payment card country must match your country in profile, an the country of your IP address.


osorniosSpotify Star
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