Technical problem with adding an address to spotify family

Technical problem with adding an address to spotify family

RoyaltyDarkness

Spotify Family

Premium

France

 

Device

(iPhone XS Max, Macbook Pro late 2016)

Operating System

(iOS 12,  Mac OS Mojave 10.)

 

My Problème:

Hello
In order to take advantage of Spotify Family's new products, Spotify asks me to update my mailing address.

But the system doesn't recognize my address.
So I try an address close to mine and that is this time recognized by spotify, then I click add the address and there an error occurs...

Can you do what is necessary quickly in order to solve my problem!

Thank you.

 

Reply
3 Replies

Rene01

Hi,

I don't understand the scenario.

 

When does spotify ask you for your email address? In the app? Spotify already has your email address already, so I'm surprised spotify is asking this.

 

Thanks,

René

Emilia_8

I think they mean their adress where they live. 

You need to confirm your adress e.g. to use Spotify Premum in family plan. 

Emilia_8Spotify Star
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Rene01

Hi @Emilia_8,

 

Thanks. But there's also no option to change the address. You can change the country but spotify doesn't need your physical address as far as I know.

 

Regards,

René

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