Tells me I am listening on a different device

[touslecoq]

Hi I'm a long time Spotify user but for last 2 days I have had this issue constantly recur ... playback suddenly stops on my iPhone and a message 'you are listening on iPhone di Marco' appears. I can select to listen again on my iPhone which works for a couple of minutes before the same issue occurs.

I found a couple of similar topics suggesting changing facebook password (I log in via facebook) and selecting to sign out of all devices. I did this yesterday and it fixed the problem until today when it has started recurring.

Any thoughts? Is this a glitch or is someone genuinely using my account? If the latter, does this mean they have access to my facebook account also?

[osornios]

Hey @touslecoq

The best course of action when something like that happens is to create a new account with a different email address from the one you're using (Tip: don't use the one you use for Facebook). That will give you a different Spotify username.

Once you have this new account, fill out the contact form, and someone from Spotify will be happy to help you migrate your Premium privileges, library, playlists, friends, etc. to this new account.

Connected devices stay with the old account, so you'll have a fresh start without them.

Hope it helps. 🙂

[touslecoq]

Hi @osornios thanks for your reply.  It just seems a shame if that is the only course of action as I don't really want to have to create a new email address just for spotify.  The problem has recurred again today (not listened for a few days) but with a different 'other device' from iPhone di Marco.

Based on your tip below, do you suspect its something to do with Facebook authentication that is causing the problem?  Given the number of services that use Facebook (and other APIs such as google) to authenticate this would be a worrying development.

Thanks

Richard

[osornios]

@touslecoq

It's not the only way, but it's the best way IMHO. 🙂

You should fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.