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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80355 Views

9 replies

2 likes

Account
Login
  • 80355 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653696 Views

13 replies

4 likes

Account
  • 653696 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734102 Views

18 replies

29 likes

  • 734102 Views
  • 18 replies
  • 29 likes

log in to account

So this is a little strange, but my son set up our family account and only he had the password, and then he died in January. So we cant log in to our premium account that we pay for. So...who do I call lol?

Newbie

So this is a little strange, but my son set up our family account and only he had the password, and then he died in January. So we cant log in to our premium account that we pay for.  So...who d...

osornios

Spotify Star

268 Views

1 replies

0 likes

Account
Other
Premium
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Quero mudar meu CEP antes de iniciar a conta família

Planejamos criar uma conta família, porém apenas 3 estão com o CEP certo. (Mudamos desde que criamos a conta).No site para editar o perfil não tem opção de CEP, apenas país.Criei conta pelo Facebook

Casual Listener

Planejamos criar uma conta família, porém apenas 3 estão com o CEP certo. (Mudamos desde que criamos a conta). No site para editar o perfil não tem opção de CEP, apenas país. Criei conta pelo Faceb...

polianevaldrich

Casual Listener

1811 Views

2 replies

0 likes

Account
Other
  • 1811 Views
  • 2 replies
  • 0 likes

Solved!! I can not disconnect facebook.

HelloI'm connected to Facebook with my old Spotify account. I do not have a computer. That's why I can not disconnect. How do I connect my Facebook account to my new Spotify account?

Newbie

Hello I'm connected to Facebook with my old Spotify account. I do not have a computer. That's why I can not disconnect. How do I connect my Facebook account to my new Spotify account?

parabashayy

Regular

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

"No recent activity" in profile

Hi there, I started using spotify yesterday and realized that what I'm listening to does not appear on my profile. I've heard songs on android, in the Windows app, Linux and also by spotify-web, but even then what I hear is not in my history.The "Pub...

Newbie

Hi there,   I started using spotify yesterday and realized that what I'm listening to does not appear on my profile. I've heard songs on android, in the Windows app, Linux and also by spo...

2133 Views

0 replies

4 likes

Account
Other
  • 2133 Views
  • 0 replies
  • 4 likes

Desbloquear cuenta

Mi cuenta fue bloqueada por un pago que fue desconocido, como puedo recuperarla?

Newbie

Mi cuenta fue bloqueada por un pago que fue desconocido, como puedo recuperarla?

antonio181

Newbie

3217 Views

2 replies

2 likes

  • 3217 Views
  • 2 replies
  • 2 likes

Artist Profile

I am an artist manager looking to create an artist profile to upload and share music from. However, the band has already uploaded their music through CDBaby services. Is there a way to conjoin the music that's already on Spotify with the new account?...

Casual Listener

I am an artist manager looking to create an artist profile to upload and share music from. However, the band has already uploaded their music through CDBaby services. Is there a way to conjoin the mu...

Maxim

Spotify Star

382 Views

3 replies

0 likes

  • 382 Views
  • 3 replies
  • 0 likes

Sign out

My friend messed up my account, I was wondering if I could sign out or reset my account

Newbie

My friend messed up my account, I was wondering if I could sign out or reset my account

CryticalAce

Spotify Star

230 Views

1 replies

0 likes

Account
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! I still do not have access to my bands Artist account...

So my band Richy Mitch & The Coal Miners just released our first debut album RMCM MAY 17TH on Spotify. I went and submitted a request to access the account through "Spotify for Artists" the same day the album was released. I was told to wait until th...

Regular

So my band Richy Mitch & The Coal Miners just released our first debut album RMCM MAY 17TH on Spotify. I went and submitted a request to access the account through "Spotify for Artists" the same ...

CryticalAce

Spotify Star

748 Views

5 replies

0 likes

Account
  • 748 Views
  • 5 replies
  • 0 likes

Solved!! Cant find my old account

Hello I had an old account liked to my facebook account and my primary email adress ! However I created a new account 1 year ago and linked him by mistake to my facebook account + a secondary email adress, now its impossible to connect to my old acco...

Visitor

Hello I had an old account liked to my facebook account and my primary email adress ! However I created a new account 1 year ago and linked him by mistake to my facebook account + a secondary email a...

user-removed

Not applicable

472 Views

2 replies

0 likes

Account
  • 472 Views
  • 2 replies
  • 0 likes

Two accounts?

I currently have two accounts one of which I pay for premium but can't find any info for such as screen name or email even. The second I have set up as free and have it attached to my correct email. How do I find or transfer my premium subscription t...

Casual Listener

I currently have two accounts one of which I pay for premium but can't find any info for such as screen name or email even. The second I have set up as free and have it attached to my correct email. ...

osornios

Spotify Star

443 Views

3 replies

0 likes

  • 443 Views
  • 3 replies
  • 0 likes

Changing country on a premium account

ARRRRGGGGHHHH. Paid for premium.Trying to edit my account with my new country and new cell number.Just moved from the UK to Canada, and even though I am now a Premium user the system is not allowing me to change my country and update my phone so that...

Visitor

ARRRRGGGGHHHH.   Paid for premium. Trying to edit my account with my new country and new cell number. Just moved from the UK to Canada, and even though I am now a Premium user the system is ...

osornios

Spotify Star

3870 Views

1 replies

0 likes

  • 3870 Views
  • 1 replies
  • 0 likes

logged off automatically

Hi all, i just got today logged off from my spotify account on iphone, and now i don't remeber the e-mail that i used and my account nickname. But I have on my bank account the payment and i would like to know how do I find out the user nickname and ...

Casual Listener

Hi all, i just got today logged off from my spotify account on iphone, and now i don't remeber the e-mail that i used and my account nickname. But I have on my bank account the payment and i would li...

malese95

Casual Listener

240 Views

1 replies

0 likes

Login
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Email not the same as Facebook Email

I have changed my facebook email, as the old email account is not in use anymore. Even after making this change, my spotify account still has the old email. Please let me know how I may fix this isssue. Thank you.

Newbie

I have changed my facebook email, as the old email account is not in use anymore.  Even after making this change, my spotify account still has the old email.     Please let me know h...

Julian

Moderator

474 Views

1 replies

0 likes

Account
  • 474 Views
  • 1 replies
  • 0 likes

Discover Weekly not updating with premium

hi!I signed up for premium service a couple of weeks ago. My Discover Weekly hasn't updated in two weeks. Could someone please help me with this?Thank you

Newbie

hi! I signed up for premium service a couple of weeks ago. My Discover Weekly hasn't updated in two weeks. Could someone please help me with this? Thank you

osornios

Spotify Star

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists

Lost my premium now when I go to list open band click on song no songs will play. 4295192400 ref#

Visitor

Lost my premium now when I go to list open band click on song no songs will play. 4295192400 ref#

Julian

Moderator

264 Views

1 replies

0 likes

Other
  • 264 Views
  • 1 replies
  • 0 likes

Change 'leading' account in Family Premium?

I am the paying person for a Premium Family group, with 5 other people. I had two Spotify accounts already: one Premium and one for free. Per accident, I created the Family group with my free account. I just discovered that I pay for two accounts eac...

Newbie

I am the paying person for a Premium Family group, with 5 other people. I had two Spotify accounts already: one Premium and one for free. Per accident, I created the Family group with my free account...

Tom

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Discovery Weekly not updating after third week!

So for the past three weeks my discovery weekly has been the same as it was before, and even after:- unfollowing Discovery weekly,- undownloading the existing songs,- logging out of Spotify,- deleting the app and redownloading it, - logging out of ev...

Newbie

So for the past three weeks my discovery weekly has been the same as it was before, and even after: - unfollowing Discovery weekly, - undownloading the existing songs, - logging out of Spotify, -...

osornios

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Problemas con enlace a Facebook

Como puedo eliminar el enlace de una cuenta antigua a mi Facebook para poder enlazar mi cuenta nueva a mi Facebook?

Newbie

Como puedo eliminar el enlace de una cuenta antigua a mi Facebook para poder enlazar mi cuenta nueva a mi Facebook?

vanebadillor

Regular

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Music popping up on my playlists that I didn't add?

Hi guys, Little bit confused. I was going through one of the playlists I created, and all of a sudden I'm finding songs on it that I never added. These songs didn't even exist in my library - I never saved them, or added them to any previous playlist...

Newbie

Hi guys,   Little bit confused. I was going through one of the playlists I created, and all of a sudden I'm finding songs on it that I never added. These songs didn't even exist in my library ...

Irelandoffline

Music Fan

6737 Views

2 replies

1 likes

Premium
  • 6737 Views
  • 2 replies
  • 1 likes

Discover Weekly offering the same songs every week!

**UPDATE - I've emailed support@spotify.com with a link to this thread** Hey Spotify, Discover weekly is the one. However, for the past 3 weeks 90% of the songs have been identical to the previous week. Can you reset your data on me and we'll go agai...

Casual Listener

**UPDATE - I've emailed support@spotify.com with a link to this thread**   Hey Spotify,    Discover weekly is the one. However, for the past 3 weeks 90% of the songs have been iden...

WooLand

Music Fan

3167 Views

22 replies

13 likes

Account
  • 3167 Views
  • 22 replies
  • 13 likes