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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80631 Views

9 replies

2 likes

Account
Login
  • 80631 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654674 Views

13 replies

4 likes

Account
  • 654674 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735308 Views

18 replies

29 likes

  • 735308 Views
  • 18 replies
  • 29 likes

Discover Weekly not updating with premium

hi!I signed up for premium service a couple of weeks ago. My Discover Weekly hasn't updated in two weeks. Could someone please help me with this?Thank you

Newbie

hi! I signed up for premium service a couple of weeks ago. My Discover Weekly hasn't updated in two weeks. Could someone please help me with this? Thank you

osornios

Spotify Star

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists

Lost my premium now when I go to list open band click on song no songs will play. 4295192400 ref#

Visitor

Lost my premium now when I go to list open band click on song no songs will play. 4295192400 ref#

Julian

Moderator

264 Views

1 replies

0 likes

Other
  • 264 Views
  • 1 replies
  • 0 likes

Change 'leading' account in Family Premium?

I am the paying person for a Premium Family group, with 5 other people. I had two Spotify accounts already: one Premium and one for free. Per accident, I created the Family group with my free account. I just discovered that I pay for two accounts eac...

Newbie

I am the paying person for a Premium Family group, with 5 other people. I had two Spotify accounts already: one Premium and one for free. Per accident, I created the Family group with my free account...

Tom

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Discovery Weekly not updating after third week!

So for the past three weeks my discovery weekly has been the same as it was before, and even after:- unfollowing Discovery weekly,- undownloading the existing songs,- logging out of Spotify,- deleting the app and redownloading it, - logging out of ev...

Newbie

So for the past three weeks my discovery weekly has been the same as it was before, and even after: - unfollowing Discovery weekly, - undownloading the existing songs, - logging out of Spotify, -...

osornios

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Problemas con enlace a Facebook

Como puedo eliminar el enlace de una cuenta antigua a mi Facebook para poder enlazar mi cuenta nueva a mi Facebook?

Newbie

Como puedo eliminar el enlace de una cuenta antigua a mi Facebook para poder enlazar mi cuenta nueva a mi Facebook?

vanebadillor

Regular

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Music popping up on my playlists that I didn't add?

Hi guys, Little bit confused. I was going through one of the playlists I created, and all of a sudden I'm finding songs on it that I never added. These songs didn't even exist in my library - I never saved them, or added them to any previous playlist...

Newbie

Hi guys,   Little bit confused. I was going through one of the playlists I created, and all of a sudden I'm finding songs on it that I never added. These songs didn't even exist in my library ...

Irelandoffline

Music Fan

6738 Views

2 replies

1 likes

Premium
  • 6738 Views
  • 2 replies
  • 1 likes

Discover Weekly offering the same songs every week!

**UPDATE - I've emailed support@spotify.com with a link to this thread** Hey Spotify, Discover weekly is the one. However, for the past 3 weeks 90% of the songs have been identical to the previous week. Can you reset your data on me and we'll go agai...

Casual Listener

**UPDATE - I've emailed support@spotify.com with a link to this thread**   Hey Spotify,    Discover weekly is the one. However, for the past 3 weeks 90% of the songs have been iden...

WooLand

Music Fan

3171 Views

22 replies

13 likes

Account
  • 3171 Views
  • 22 replies
  • 13 likes

Won't let me log in

I just bought premium and when i try to log in it says password is wrong even tho I know exactlt what it is, I pressed reset password and put in a new password then it logged in on internet with that oassword and when I got to the spoitfy app and ent...

Newbie

I just bought premium and when i try to log in it says password is wrong even tho I know exactlt what it is, I pressed reset password and put in a new password then it logged in on internet with that...

user-removed

Not applicable

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Won't let change country

My country is set as USA, atm i'm in Austria & of course it wont let me sign on unless i upgrade my account or change my country on my profile settings. Problem is It wont give me the option other than USA; I'm not using any VPN just a normal IP. So ...

Newbie

My country is set as USA, atm i'm in Austria & of course it wont let me sign on unless i upgrade my account or change my country on my profile settings.   Problem is It wont give me the op...

Jiana

Community Legend

2409 Views

1 replies

1 likes

  • 2409 Views
  • 1 replies
  • 1 likes

VALIDAR DIRECCIÓN FAMILIAR

acabo de contratar plan familiar, ustedes ya realizaron el cobro, el problema es que cuando mis familiares tratan de activar su cuenta ingresando la dirección que tengo registrada, no pueden. espero tener pronta respuesta

Casual Listener

acabo de contratar plan familiar, ustedes ya realizaron el cobro, el problema es que cuando mis familiares tratan de activar su cuenta ingresando la dirección que tengo registrada, no pueden.  ...

osornios

Spotify Star

441 Views

1 replies

0 likes

Account
  • 441 Views
  • 1 replies
  • 0 likes

Changing username?

Hey, I'm a trans person and made my account years ago and it's my deadname, could I get some help with changing it at all?

Visitor

Hey, I'm a trans person and made my account years ago and it's my deadname, could I get some help with changing it at all?

user-removed

Not applicable

419 Views

2 replies

0 likes

Account
  • 419 Views
  • 2 replies
  • 0 likes

Spotify elimina todas la musica que tengo descargada

Es un problema recurrente, descargo las canciones que quiero escucgar offline y al pasar algunos meses, spotify me elimina dichas descargas. Por lo tanto, tengo que volver a descargar todo nuevamente. Alguien sabe porque sucede esto?

Casual Listener

Es un problema recurrente, descargo las canciones que quiero escucgar offline y al pasar algunos meses, spotify me elimina dichas descargas. Por lo tanto, tengo que volver a descargar todo nuevamente...

nicolasbahm

Newbie

4467 Views

4 replies

0 likes

  • 4467 Views
  • 4 replies
  • 0 likes

Superuser Contribution Logging in hard to find

When logging into play.spotify.com, "Already have an accout? Log in here." is hard to find, in small text, and at the bottom of the page. Both Premium and free members have to jump over this hurdle just to use the site, which is not flattering first ...

Newbie

When logging into play.spotify.com, "Already have an accout? Log in here." is hard to find, in small text, and at the bottom of the page. Both Premium and free members have to jump over this hurdle j...

Melody

Spotify

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Premium alamıyorum

Bu hatayla karşılaşıyorum kartımda yeterli bakiye var lütfen yardım edin

Casual Listener

Bu hatayla karşılaşıyorum kartımda yeterli bakiye var lütfen yardım edin

217 Views

0 replies

0 likes

Account
Subscription
  • 217 Views
  • 0 replies
  • 0 likes

I don't receive any notification

For some time I don't reveive any notifications though every notification is turn on.

Regular

For some time I don't reveive any notifications though every notification is turn on.

164 Views

0 replies

0 likes

Premium
  • 164 Views
  • 0 replies
  • 0 likes

Unable to create new account

Hi,I've already upgraded from premium to family premium but I'm unable to create accounts for my kids. The Spotify signup page just hangs after hitting on subscribe. Tried on Mac, Windows, Android; Firefox, Chrome. With and without Adblock. On two di...

Casual Listener

Hi, I've already upgraded from premium to family premium but I'm unable to create accounts for my kids. The Spotify signup page just hangs after hitting on subscribe. Tried on Mac, Windows, Android;...

JustDAppie

Newbie

1165 Views

2 replies

0 likes

Account
  • 1165 Views
  • 2 replies
  • 0 likes

radio station linked to spotify

Hello everyone i have a radio station linked to my spotify account where i like to add a number to my spotify account but i can not find this whole playlist you may know how to fix this problem

Visitor

Hello everyone i have a radio station linked to my spotify account where i like to add a number to my spotify account but i can not find this whole playlist you may know how to fix this problem

154 Views

0 replies

0 likes

  • 154 Views
  • 0 replies
  • 0 likes

Solved!! Re: Spotify Premium Continuously being hacked - will cancel

Hi, I have the same problem.I switched my spotify account to free several time the last past days.I keep receiving email saying that i renewed my subscription. I disconnected from everywhere with no result.I revoked access to all apps except 2 who se...

Newbie

Hi,   I have the same problem. I switched my spotify account to free several time the last past days. I keep receiving email saying that i renewed my subscription.   I disconnected fr...

osornios

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Discover Weekly not updated for 2 weeks now

My Discover Weekly playlist is not getting updated for two weeks now. Do you have a solution for this issue? Thanks.

Casual Listener

My Discover Weekly playlist is not getting updated for two weeks now.   Do you have a solution for this issue?   Thanks.

osornios

Spotify Star

255 Views

1 replies

0 likes

Account
  • 255 Views
  • 1 replies
  • 0 likes

Random playlists and songs are being saved on my account

In the last week, every day some weird playlist is created or some songs are added to my account even when I don't touch it. I logged out of every device and changed password but the problem persists. I don't know if somebody has access to my account...

Casual Listener

In the last week, every day some weird playlist is created or some songs are added to my account even when I don't touch it. I logged out of every device and changed password but the problem persists...

osornios

Spotify Star

335 Views

1 replies

0 likes

Account
Security
  • 335 Views
  • 1 replies
  • 0 likes